Financial Aid Administrator

Tasks

• Maintain current knowledge of credit regulations.

• Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.

• Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.

• Confer with underwriters to resolve mortgage application problems.

• Advise students on available financial-aid awards.

• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

• Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.

• Assist in selection of financial award candidates using electronic databases to certify loan eligibility.

• Approve loans within specified limits.

• Review billing for accuracy.

• Match students' needs and eligibility with available financial aid programs to provide informed recommendations.

• Inform individuals and groups about the financial assistance available to college or university students.

• Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.

• Supervise loan personnel.

• Interview applicants and request specified information for loan applications.

• Check loan agreements to ensure that they are complete and accurate, according to policies.

• Submit applications to credit analysts for verification and recommendation.

• Compare data on student aid applications with eligibility requirements of assistance programs.

• Authorize or sign mail collection letters.

• Review accounts to determine write-offs for collection agencies.

• Provide entrance or exit loan counseling to students.

• Maintain and review account records, updating and recategorizing them according to status changes.

• Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.

• Refer loans to loan committees for approval.

• Open accounts for clients and disburse funds from clients' accounts to creditors.

• Analyze potential loan markets to find opportunities to promote loans and financial services.

• Locate debtors using post office directories, utility services account listings, or mailing lists.

• Contact creditors to explain clients' financial situations and to arrange for payment adjustments so that payments are feasible for clients and agreeable to creditors.

Skills

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking - Talking to others to convey information effectively.

• Mathematics - Using mathematics to solve problems.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Coordination - Adjusting actions in relation to others' actions.

• Instructing - Teaching others how to do something.

• Service Orientation - Actively looking for ways to help people.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Time Management - Managing one's own time and the time of others.

Knowledge

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.