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3.1
39 ratings
3.0
Salary & Benefits
3.2
Professional growth
3.1
Work-Life balance
2.9
Recognition & Support
3.1
Culture & Values
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24-7 Intouch is a worldwide outsourcing organization that conveys inventive, quality-driven, client support arrangements, across all industry sectors. Utilizing the most cutting-edge innovation, complete experiences, and brand experts for each record, all day, every day Intouch can give a multichannel approach, by means of voice, live talk, email, and online media management. This adjustable, client care technique permits customers to use business experiences to convey lifetime client dependability and increment steady income. Intouch Group invests wholeheartedly in making a start to finish brand arrangement for customers to make the ideal client experience. They employ a diverse workforce and pays them a cool salary package.

Company - Private
$100M to $500M
Large
Multiple locations
What departments 24-7 Intouch employees work at?
DepartmentsRatio
Customer Service49%
other occupation19.8%
Management - Other14.9%
Human Resources9.6%
General and Operations Managers6.7%
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Team

Professional experience

How many years of experience do 24-7 Intouch employees have before joining?
Years of experience at 24-7 Intouch: Newcomers: 32%, Experiencers: 21%, Experts: 19%, Veterans: 28%. 24-7 Intouch employees have less than 3 years experience on average before joining.
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Where did 24-7 Intouch employees work before joining?
Where they've worked before 24-7 Intouch: Bolder Calls, Convergys, McDonald's. Typical 24-7 Intouch employees have worked at Bolder Calls.
You comment as
Bolder Calls
Convergys
McDonald's
What industries did 24-7 Intouch employees work in previously?
Industry Background: The most typical industries of 24-7 Intouch: Consulting Companies, Niche Retailers, Computer Systems Design Companies, Limited-Service Restaurants, Business Support Companies. 24-7 Intouch employees most likely come from a Consul
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Where did 24-7 Intouch employees work before joining?
Past employers' size at 24-7 Intouch: Small: 29%, Medium: 12%, Large: 59%. Most 24-7 Intouch employees have previously worked at large companies.
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Educational background

What did employees at 24-7 Intouch study?
You comment as
Where did employees at 24-7 Intouch study?
Metropolitan State University of Denver
St Petersburg College
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Employee data

How long do people stay in a role at 24-7 Intouch?
Time employed at 24-7 Intouch: <1: 17%, 1-3: 48%, 4-8: 35%, 9-13: 0%, 14-20: 0%, 20+: 0%. Most 24-7 Intouch employees stay with the company for 1-3 years which is less than the industry average.
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How does 24-7 Intouch rank for age & gender diversity?
Gender ratio at 24-7 Intouch: 59.9% Male and 40.1% Female. Age ratio at 24-7 Intouch: 16-20: 1%, 21-30: 64%, 31-40: 21%, 41-50: 10%, 51-60: 3%, 60+: 1%. 24-7 Intouch rates - 3.1% more female than the industry average. Most 24-7 Intouch employees are
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Career advancement

How does 24-7 Intouch rank for career advancement?
Career advancement at 24-7 Intouch: medium. 24-7 Intouch ranks medium for career advancement which is above the industry average.
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What companies do 24-7 Intouch employees go on to work at?
Future employers of 24-7 Intouch: Alorica, Amazon, AppFolio, Apple, Cognizant. People who work at 24-7 Intouch most typically go on to work for the Alorica.
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Alorica
Amazon
AppFolio
Apple
Cognizant

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24-7 Intouch Reviews and Ratings

Have some insight of 24-7 Intouch?
Get the scoop on what others who have experience with 24-7 Intouch think of working there or join the conversation by leaving a review.
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CSR
May 11, 2024
I would not recommend any one to this company
1.8
Ratings
2
Professional growth
1
Salary & Benefits
2
Work-Life balance
2
Recognition & Support
2
Culture and Values
Pay is meager and employees are not treated fairly. When an issue had to be fixed concerning the agent it took months and if the issue is about the company example corrective action will be done promptly for an infraction. For example, we transfer to different departments within the company and a survey follows us even if it doesn't have any to do with the department that you work in. The survey is tied to incentives so this hampers agents from making their incentive and this is not fair as an issue that is handled by a different department should have nothing to do with a department that can't resolve the issue.

Pros and Cons
$30 Jamaican dollar is given for every hr work which is $2400 for the fortnight as a extra benefit
The company is all over the place no direct channel to get issue fix promptly,
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Customer Sales Representative
Altamonte Springs, FL - February 22, 2024
Fun & Productive workplace with decent supervision
3.4
Ratings
3
Professional growth
4
Salary & Benefits
3
Work-Life balance
4
Recognition & Support
3
Culture and Values
Working for 24-7 Intouch was a good job, most coworkers were nice and helpful. For the most part each supervisor was nice & helpful. They had 3 different shifts to choose from to work. The pay rate was decent as well. Employees could move from Customer Service Rep to a promotion easily & quickly if the employee worked well at their job. Customer Service Reps did have their days of good & bad customers calling in. 24-7 Intouch does have several different types of companies in one building that an employee could choose to work for & pay rate varied with each company. However, 24-7 Intouch has VERY strict policies about Customer confidentiality because a costumer service rep would be viewing & discussing the customer's personal information as well as having a strict attendance policy. Overall, I had a good experience working for this company.

Pros and Cons
Friendly, nice, decent pay rate, & parties
Strict attendance policy, strict confidentiality policy, get wrote up quickly without warning
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Customer Service Agent
Tampa, FL - June 5, 2023
Not for a parent
1.6
Ratings
2
Professional growth
2
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
2
Culture and Values
The hours and days were so out of wack there was no real help when you went live you would wait for an hour some times with the customer on the line waiting for management the pay was little to nothing

Pros and Cons
Work from home
Pay and hours also support
avatar-of-creator
SK Shakeel Khan5 months ago
How do I get in touch with a recruiter
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avatar-of-creator
Call Center CSR
Tampa, FL - December 7, 2021
Worst company I ever worked for
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I dont recommend anyone apply here, unless youre looking for a quick oaycheck between jobs. Every line of business i worked qith at this company was managed poorly. Training was sub par as well. Lots of office drama that involves everyone, managers and OMs as well. It's like working in a highschool, but somehow so much worse. Pay is mediocre, benefits are a joke, management is childish and HR just does not care. I was harassed at work by a known trouble starter. They did nothing. It stressed me out to a point of feeling unsafe there, they still did not care. I emailed, called, and physically went to hrs office but was always given an excuse. Do. Not. Work. Here.

Pros and Cons
The work is easy
The environment is awful, childish, and toxic.
You comment as
avatar-of-creator
Customer Service Representative
Denver, CO - September 14, 2021
Fun, productive and consistent
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I loved the company I met awesome people there whom I still stay in contact with even though I relocated amazing supervisors

Pros and Cons
Free lunch and lots of incentives
No holidays off
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avatar-of-creator
Call Center CSR
Clearwater, FL - August 10, 2021
I do not recommand
1.6
Ratings
2
Professional growth
3
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
While working at 24/7 the management was horrible no one was organized. We was rushed thru very important information that needed to be learned. We did not have

Pros and Cons
You meet a lot of new people
Managers are unprofessional, nothing is organized
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How do I match this company?

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Discussion about 24-7 Intouch

Want to know more about 24-7 Intouch?
Share your thoughts and ideas about 24-7 Intouch with others in our community.
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gender breakdown at 24-7 Intouch?
avatar-of-creator
Sophie Hayes3 years ago
gender ratio is 40.1% female, 59.9% male.
You comment as
What industry does 24-7 Intouch operate in?
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Isabella Holmes3 years ago
in Computer/Internet, Marketing/Advertising/PR i believe
You comment as
What’s 24-7 Intouch’s yearly revenue?
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Liam Brown3 years ago
$100m to $500m, i think
You comment as
what are the chances of career advancement at 24-7 Intouch?
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Isabella Holmes3 years ago
medium.
You comment as
What’s the average length of tenure at 24-7 Intouch?
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Liam Brown3 years ago
Typically 1-3 year(s).
You comment as
what kind of companies did 24-7 Intouch employees work for?
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Isabella Holmes3 years ago
Large companies before 24-7 Intouch.
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who are employees usually hired by after leaving 24-7 Intouch?
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Sophie Hayes3 years ago
Alorica, Amazon, AppFolio, Apple, Cognizant, Comcast, Self Employed, State Farm.
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Where did employees work before joining 24-7 Intouch?
avatar-of-creator
Isabella Holmes3 years ago
Bolder Calls, Convergys, McDonald's, Self Employed, SYKES, Target, T-Mobile, Walmart.
You comment as
How old are 24-7 Intouch’s employees in general?
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Benjamin Gardner3 years ago
around 21-30.
You comment as
What kind of degree do you need to work at 24-7 Intouch?
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Liam Brown3 years ago
typically one of the followings No higher education, Bachelor of Arts
You comment as
I've interested in Fraud Analyst position. What are the roles of a Fraud Analyst...
avatar-of-creator
11 months ago
ensure appropriate responses to disputes
avatar-of-creator
11 months ago
track disputed transactions for possible fraudulent activity
You comment as
ho often Can freshers become Call Center Representatives at the company
avatar-of-creator
11 months ago
if u r a fresher, then just check if there is any call center trainee jobs available😎
avatar-of-creator
11 months ago
No. You should have atleat 3 yrs of experience for applying the post
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Where did employees work before joining the firm
avatar-of-creator
A year ago
how on earth should i know
avatar-of-creator
A year ago
SYKES, Target, T-Mobile
You comment as
is the management motivating hopefully yes :(
avatar-of-creator
11 months ago
felt appreciated(who doesnt want this tbh)
avatar-of-creator
11 months ago
theyre understanding when it comes to real life iproblemss
You comment as
is this a good place to start my career?
avatar-of-creator
11 months ago
scheduling might be a problem for some but loved other things perosnally 😊
avatar-of-creator
11 months ago
yes it provides entry level jobs so a great start to your career 😄
You comment as
Are there commission bonuses for sales specialist position?
avatar-of-creator
11 months ago
NOPE!!🙅
avatar-of-creator
11 months ago
Hoping So...🤔
You comment as
i was wondering abt gender breakdown at the company
avatar-of-creator
11 months ago
Fair opportunities to both
avatar-of-creator
11 months ago
GOOGLE IT 🤓
You comment as
do they provide training ?🤨
avatar-of-creator
A year ago
would love to work here againn :)
avatar-of-creator
A year ago
really enjoyed the training part😄
You comment as
I would like to apply for a Part time position. I wonder do I get the same benefits as FTEs
avatar-of-creator
11 months ago
i think you'll get the salary on a daily basis
avatar-of-creator
11 months ago
never.. then what is the point of working as FTE🤓
You comment as
I wish their tech infrastructure is good 🤐
avatar-of-creator
11 months ago
its an extremely advanced company :)
avatar-of-creator
11 months ago
i also loved the tech work here. :D
You comment as
what aboyt the pay?? i heard its not the best here 😬
avatar-of-creator
11 months ago
seems fair to me tho
avatar-of-creator
11 months ago
enough for the starters if u ask me! 😊
You comment as
I've finished bachelor of science 3 yrs back. Currently i'm working as a part-time recruiter. I would like to apply for recruiter position at the company. Is any openings there..
avatar-of-creator
11 months ago
No openings for recruiter at the moment.
avatar-of-creator
11 months ago
Check their website for job openings.
You comment as
how are the working hours at the company
avatar-of-creator
A year ago
flexible timing...6 hrs/day
avatar-of-creator
A year ago
30hrs/week i believe
You comment as
i wanted to know if the team here is nice and easy to work with:(
avatar-of-creator
A year ago
yeah,best place to work inn😊
avatar-of-creator
11 months ago
,it gives a good experience overall..:D
You comment as
what are the chances of career advancement at the company?
avatar-of-creator
A year ago
Medium i think
avatar-of-creator
A year ago
High probabilities of career improvement😎
You comment as
What is the starting salary of Operations Manager at the company🤑
avatar-of-creator
11 months ago
Salary may vary depends upon ur addl qualifications🧑
avatar-of-creator
11 months ago
no..initial salary will be same for all candidates no matter what their experience is like😁
You comment as
How often do employees get promoted at the firm?
avatar-of-creator
A year ago
atleat 5 yrs
avatar-of-creator
A year ago
few opportunities for promotion i think
You comment as
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
Are you and 24-7 Intouch a perfect pairing? Let's explore your common touchpoints.