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Account Executive - Global Client Group job

American ExpressConcord, NH
American Express jobs

Company

Skills

Company Description

American Express (The American Express Company, also known as Amex) is a multinational financial services corporation headquartered in New York City, offering innovative payment, travel and expense management solutions. The company was founded in 1850 and is best known for its credit card and traveler's cheque businesses. The core solutions of the company are currently credit cards, small business credit cards, corporate cards, prepaid cards, savings accounts & CDs and gift cards. A world of opportunities, a world-class leadership and an inclusive culture will help you thrive if you choose to join the company. American Express has established a compensation package to support employees and families at every stage of their lives by caring about their physical, financial and emotional well-being, providing health benefits, wellness and prevention, tuition assistance, paid parental leave, and many more.

Job Description

This is an Account Executive position within Global Client Group Account Development, focused on driving retention and growth within a defined portfolio of non-US HQ GCG customer. This is achieved through the development of a close relationship with the customer base and focused challenger / consultative selling, ensuring new opportunity identification and subsequent maximum account penetration.

Principal Accountabilities: Working within the Global Commercial Services Global Client Group, the objective of this role is to retain and grow the existing portfolio. This will be done through supporting the clients local objectives by utilizing the full suite of GCSs products, services and reporting.

Responsibilities include: * Retaining and expanding the existing relationship across a defined set of non-US HQ GCG Accounts to achieve annual scorecard goals * Focus is on maintaining a high level of customer satisfaction * Growth and retention. * Demonstration of strong customer listening and challenger / consultative selling skills to assist positioning and delivering the GCG value proposition * Establish comprehensive Strategic Account Plans that align with the HQ strategy In addition, the successful candidate will need to be able to position the full range of GCS products, drive T&E and B2B CV growth and services, demonstrating clear and differentiated client value thereby ensuring that the relationship is entrenched.

Day to day activities are, but not limited to, all aspects of corporate card program from new applications for expansion into existing accounts to understanding and pro-actively responding to the key drivers of attrition.

The successful candidate will interface with various levels and divisions of American Express and the client. Emphasis will be placed on ability to work across multiple levels within the clients organization in order to build and maintain business.

The role requires previous account management or sales experience and the ability to work with colleagues and internal departments and business units.

This position does not have direct reports.

Critical Challenges * Achieving the charge volume growth and retention targets that contribute to the GCG organization * Management of account profitability * Overcoming customer objections and responding to customer raised issues. * Develop strong effective relationships with key business partners in a virtual environment * Independent self-management while maintaining strong productivityCritical Competencies: * Drive for results, customer focus, strong relationship management skills, develop winning strategies strong planning. * Strong speaking/listening and writing skills * Highly organized * Proven challenger / consultative selling skills * Highly customer-focused and results-oriented * Strong communication skills * Strong will to win * Strong negotiation skills * Effective pipeline management * Strong time and productivity management * Relationship management experience, with a strong track record in retaining and growing business with clients. * Highly self-motivatedGeography: * Preferred locations: Central US & Phoenix, AZEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job Sales

Title: Account Executive - Global Client Group

Location: NH-Concord

Requisition ID: 20002110

TASKS

  • Negotiate prices or terms of sales or service agreements.
  • Prepare and submit sales contracts for orders.
  • Visit establishments to evaluate needs or to promote product or service sales.
  • Maintain customer records, using automated systems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

American Express

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Credit Intermediation
Financial Transactions Processing / Reserve / Clearinghouse

Founded

1850

CEO

Ken Chenault

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