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Account Manager (Remote) job

ECi Software Solutions jobs




Company Description

ECi Software Solutions is a software firm that provides cloud-based business software. The firm offers enterprise resource planning software, business management software, e-commerce, and other IT services. ECi Software Solutions specializes in technology and software solutions for entrepreneurs in the building & construction, manufacturing, field service, and distribution vertical markets. The company supports the entrepreneurial spirit and profitable growth of businesses. ECi Software Solutions was founded in 1999, and its headquarter is based in Fort Worth, Texas, United States. The firm provides competitive healthcare benefits and other perks to its employees.

Job Description

The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi companies have served the manufacturing, office supplies, service technology, contract office furniture, lumber and building materials, hardware and jan/san sectors. We are industry experts supporting the entrepreneurial spirit and profitable growth of small and medium size enterprises. At ECi, our passion is to make your business stronger than it was the day before. We want you to be able to say I win every day!

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

ECi Software Solutions is seeking a Aftermarket Sales Executive/(ERP) Account Manager to join our Team

**Are you driven by an overwhelming desire to not only meet, but crush, quotas and goals???

**Are you passionate about helping existing clients succeed by strategically recommending, and
selling, additional software module add-ons to enhance their business???

**Are you blessed with an innate ability to strengthen relationships, inspire trust, and deliver
incomparable value to clients???

****If you answered YES to the above, then we should talk!!!****

Just like our business solutions allow our customers the freedom to address the challenges and
opportunities that present themselves, so do we treat our employees.
We dont micro-manage; we hire the best, to be the best. We are passionate, supportive
and flexible. We work hard, and we play hard. We give you a goal and expect you to meet it and then exceed it.
Well help you get there in any way we can. Because your job matters. You matter.

Summary of Position

The Aftermarket Sales Executive/Account Manager role is critical to the success of ECi by forging strong, deep, and lasting business partnerships with our customers. A successful Account Manager (AM) has the skills and motivation to identify the key stakeholders, influencers, and decision makers within a customer organization, and create mutually beneficial relationships with them, while appropriately selling them the right product modules to further aid in their success. An ECi Account Manager wants to interact with multiple levels and roles within an organization, including, and especially, the Business Owner. An Account Manager will succeed only by engaging in business discussions
with customers to understand their future business plans and the opportunities and challenges they face and then discussing how ECi products and services will help them succeed.

Essential Duties & Responsibilities

  • Hit your numbers, build awesome relationships, and have fun succeeding with your team

  • Build and maintain strong, long lasting customer relationships within an assigned territory of existing customer accounts in our installed base

  • Position, quote and sell the value of our solutions to our installed base of customers

  • Meet or exceed license and services quotas on a monthly and yearly basis

  • Meet or exceed outbound touch call quotas on a monthly and yearly basis

  • Customer site visits Typically 1 outing per quarter which may include travel

  • Mitigate churn risk with effective dispute resolution and by collaborating with Support and Professional Services departments

  • Ensure customers recognize and receive value from their maintenance contract

  • Identify potential product migration candidates and collaborate with Professional Services to orchestrate those migrations

Core Competencies (Skills)

  • A highly-developed ability to influence others (positively & ethically)

  • A strong competitor, who also embraces the importance of teamwork and a collaborative culture

  • Hard-working, fun-loving human being who has a great sense of humor and connects easily with others

  • Software/ERP experience

  • Account management experience

  • Desire, drive and ability to meet and exceed sales quotas

  • Strong customer service skills

  • Strong verbal and written communication skills

  • Excellent time management skills

  • Results-oriented and coachable

  • Ability to identify/define and solve needs/problems, aptitude interacting with multiple levels of customer resources

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our CODE: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Other details
  • Pay Type Salary
  • Travel Required No
  • Telecommute % 100
Estimated annual salary


  • Negotiate prices or terms of sales or service agreements.
  • Prepare and submit sales contracts for orders.
  • Visit establishments to evaluate needs or to promote product or service sales.
  • Maintain customer records, using automated systems.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

ECi Software Solutions


Company - Private




$100M to $500M




Ron Books

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