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Account Services Manager - Customer Success job
PRA Health SciencesBoston, MA
Description
Salary
Summary
Job trends
Job openings
Closed jobs
Company Description
The story of PRA Health Sciences would naturally talk about how we’ve become one of the world’s largest CROs. It would talk about our innovation and growth and would speak to our operational efficiencies and transparency. It would highlight our expertise and customization. And it would touch on the incredible differences we’ve made, over our more than 30 years, in helping to bring to market everything from niche treatments and therapies to blockbuster drugs.
More than anything else, our story would be about people. Not only our over 15,000 employees operating in more than 85 countries, though they’d certainly be a big part of it, but also the people that inspire them. The heroes of any PRA Health Sciences story are the clients we serve and the people whose lives we help improve, all over the world. And our story has only just begun.
Job Description
Overview
At Symphony Health Solutions we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values:
Connect with Symphony! Collaborate with Customers! Differentiate Yourself!
Responsibilities
Account Services Manager
Remote - Boston Region/New England
Our Account Services Manager is responsible for supporting a portfolio of local Pharma clients with questions, provide training and service activities for Symphony products and services in the greater Boston area.
In this highly visible role you will:
Qualifications
You will have:
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.
At Symphony Health Solutions we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values:
- Love the Customer by consistently exceeding expectations
- Focus on Brilliant Execution by being detailed and accountable
- Leapfrog the Competition by Differentiating ourselves and providing innovative solutions,
- Build a High Performance Culture that does not accept mediocrity
- Make it Fun by Connecting as one passionate high-energy team.
Connect with Symphony! Collaborate with Customers! Differentiate Yourself!
Responsibilities
Account Services Manager
Remote - Boston Region/New England
Our Account Services Manager is responsible for supporting a portfolio of local Pharma clients with questions, provide training and service activities for Symphony products and services in the greater Boston area.
In this highly visible role you will:
- Develop client relationship and understanding of client business and product installations to identify service needs, plans service
delivery and drives use of proactive service and support mechanisms to reduce client downtime and support costs. - Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Provide exceptional customer service to maintain or increase customer satisfaction levels.
- Collaborate with sales and delivery groups to determine value of support offerings to client and identify opportunities for expanded customer relationship.
Qualifications
You will have:
- Experience in the Lifesciences/Pharma industry and Account Management is key. This is a highly customer service oriented role.
- Good project management skills.
- Excellent attention to detail.
- Strong Powerpoint and Excel skills a must
- Most likely will be supporting anywhere from 5-10 accounts in the Boston area;
- Commercial Operations and Pharma Operations experince preferred
- Equivalent combination of education, training, and relevant experience may be considered in place of the education and experience stated above.
- All employees must read, write and speak fluent English and host country language.
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.
Estimated annual salary
$40,000
average
PRA Health Sciences
Type
Company - Public
Size
10000+
Revenue
$100M to $500M
Location
Raleigh, NC,
Industry
Pharmaceutical/Bio-tech
Founded
1976
CEO
Colin Shannon
Website
Total job postings in the last 12 months
Based on 130 job boards, duplications excluded80
9%
9%
2 weeks
Current job openings
6 months
1 year
Average posting lifetime
Total job posting distribution in the last 12 months
Based on 130 job boards, duplications excludedJob Filters
OverviewWho are we? We Are PRA.We are 17,000+ employees strong, operating in more than 90 countries. We are committed to saving lives and we are constantly striving to be the best at what we do. Our impact is real and we see it every single day. We are...Read more
OverviewWho are we? We Are PRA.We are 17,000+ employees strong, operating in more than 90 countries. We are committed to saving lives and we are constantly striving to be the best at what we do. Our impact is real and we see it every single day. We are...Read more
Overview National Account Director - WEST Either Midwest (prefer Chicago area) or PHX areaSymphony Health Solutions is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences...Read more
Overview Web Software Engineer – .NET / C#/ React webDo you want to watch clinical development change, or do you want to be the one to shape it?Because we’re hoping you’re here for the latter.Who are we? We Are PRA.We are 16,000+ employees strong...Read more
Overview Do you want to watch clinical development change, or do you want to be the one to shape it? Because we’re hoping you’re here for the latter. Who are we? We Are PRA.We are 17,000+ employees strong, operating in more than 90 countries. We are...Read more
Closed Job Filters
Overview Operations Program Specialist Tracking and Metrics Assist in the creation of and maintenance of project management, program management and or functional operational management templates,Read more
Overview We believe that our people are the future of the industry. We provide a culture in which our employees can enjoy personal satisfaction, professional achievement and have the ability toRead more
Clinical Data Manager Who we are: Over 470 PRA Biometrics resources currently in FTE Programs across 12 global clients 88% global team retention in 2018 (well above industry standard) ResourcesRead more
Responsibilities The Clinical Team Manager (CTM) is accountable for achieving successful delivery of clinical activities at the project level by meeting internal and external contractually agreedRead more
Overview At Symphony Health Solutions we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values: Love the Customer by consistently exceedingRead more
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