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Salary and Benefits

Account Support Specialist
$39K-$48K / yr. (est.)
$40K
$44,013 / year
$48K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Account Support Specialist

What does an Account Support Specialist do?
Account Support Specialist

As an Account Support Specialist, our primary tasks include assisting clients with their account-related inquiries and issues, maintaining client satisfaction and retention by providing timely and effective support. We handle customer communications through various channels such as email, phone, and live chat. We also process orders, handle returns, and update client account information as needed. Additionally, we collaborate with other departments to address complex client issues and ensure a seamless customer service experience.

Core tasks:

  • Responding to client inquiries and resolving account issues
  • Maintaining and updating client account information
  • Processing orders and handling returns
  • Collaborating with other departments for issue resolution
  • Monitoring client feedback and implementing improvements

Insights

How Many Years of Experience Do Professionals Need Before Becoming Account Support Specialist?
On average, people work 5-7 years in other positions prior to becoming a Account Support Specialist.
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Account Support SpecialistHouston, TX - A year ago
πŸ”₯ Why does experience matter so much? I know plenty of people who jumped into the role without any previous positions!
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Account Support SpecialistMiami, FL - A year ago
I think the average is just a guideline. Some people need more experience while others can excel in the role with less. πŸ™Œ
How Long Do Account Support Specialist Employees Typically Stay in Their Roles?
On average, Account Support Specialists works in this position for 3-5 years across multiple employers.
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Sales RepresentativeHouston, TX - A year ago
Wait, let me get it straight. After a few years as an Account Support Specialist, I can just switch to sales and be as professional as someone who's been doing it for years? 😑
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Retail Store ManagerMiami, FL - A year ago
πŸ™„ It seems like the Account Support Specialist role is highly replaceable. Why should I invest my time in a job that doesn't value expertise and loyalty?
What Is the Job Hopper Score for Account Support Specialist Employees?
Steady employment history in Account Support Specialist, with a tendency to stay with one company for extended periods of time.
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Financial AnalystHouston, TX - A year ago
Absolutely not! Loyalty is important, but by staying at one company, you may miss out on different perspectives and industry insights. πŸ™…
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Marketing SpecialistMiami, FL - A year ago
Is it possible that people staying with one company for long periods are simply afraid of change? πŸ€”

Career path

Path to job

Discover a Account Support Specialist's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Account Support Specialist typically studied at.
Arizona State University-Tempe
Dalton State College

Path after job

A Account Support Specialist typically moves on to these titles.
100 %
Account Manager
Avg. length of tenure:2 years
Show jobs
Read more

Community

Demographics

What Is the Age and Gender Ratio of Account Support Specialist Employees?
Gender ratio in Account Support Specialist position: 0.436194895591647 Male and 0.563805104408353 Female. Age ratio in Account Support Specialist position: 16-20: 9%, 21-30: 72%, 31-40: 14%, 41-50: 4%, 51-60: 1%, 60+: 0%. Account Support Specialist position is predominantly female (56.4%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Account Support SpecialistMiami, FL - A year ago
Gender ratio aside, it's concerning that the majority of professionals in this field are in their 20s. How is the industry promoting career growth for all ages?
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Account Support SpecialistSan Francisco, CA - A year ago
Why is there such a small representation of senior professionals in this role? Is there limited career progression opportunities or are experienced workers being overlooked?

Workplaces

Who Are the Top Employers for Account Support Specialist?
Top employers of Account Support Specialist position: Cigna, E*TRADE, Kaiser Permanente. People who work in Account Support Specialist position most typically go on to work for the Cigna.
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Account Support SpecialistPhiladelphia, PA - A year ago
E*TRADE is the worst employer for an Account Support Specialist position! Their salaries are a joke and they treat their employees poorly!
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Account Support SpecialistSeattle, WA - A year ago
Kaiser Permanente is a bureaucratic nightmare! Nothing ever gets done, and the workload is overwhelming.
Cigna
E*TRADE
Kaiser Permanente
What Industries Does Account Support Specialist Typically Have Experience In?
Industry Background: The most typical industries of Account Support Specialist: Finance & Insurance, Information Technology, Manufacturing, Health Care, Administrative & Support. Account Support Specialist employees most likely come from a Finance & Insurance industry background.
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Account Support SpecialistNew York City, NY - A year ago
Hey folks! Being an Account Support Specialist in the healthcare sector can be emotionally draining. How do you manage stress and maintain a healthy work-life balance?
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Account Support SpecialistSeattle, WA - A year ago
Yo! As an Account Support Specialist in administrative & support, multitasking is a big part of my job. How do you prioritize and stay organized when dealing with multiple tasks and responsibilities?

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Discussion about Account Support Specialist

Want to know more about Account Support Specialist position?
Share your thoughts and ideas about Account Support Specialist position with others in our community.
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How balanced is the gender diversity among people working as an Account Support Specialist?
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Benjamin Gardner4 years ago
55% are women in this profession.
What is the most common age of an Account Support Specialist?
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Benjamin Gardner4 years ago
27 is the average age of people working as an Account Support Specialist.
Is an Account Support Specialist considered to be a junior profession?
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Benjamin Gardner4 years ago
6 years of experience is needed on average for an Account Support Specialist.
Which industries should an Account Support Specialist consider working in?
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Benjamin Gardner4 years ago
Administrative & Support is the most frequent for an Account Support Specialist.
Do I need a degree to work as an Account Support Specialist?
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Sophie Hayes4 years ago
Most people have No higher education
Where are you working as an Account Support Specialist?
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Liam Brown4 years ago
It’s common for an Account Support Specialist to work for Cigna, E*TRADE, Kaiser Permanente, Penske Truck Leasing and Prime Therapeutics
How many years do people work as an Account Support Specialist before changing their role?
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Sophie Hayes4 years ago
On average people change after 4 years.
How common is it for an Account Support Specialist to jump from company to company?
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Liam Brown4 years ago
People working as an Account Support Specialist are not changing their employers frequently.
What do people usually work as before switching to Account Support Specialist?
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Benjamin Gardner4 years ago
Most people come from Customer Service Representative roles
Working as an Account Support Specialist what job titles should I consider to switch to?
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Liam Brown4 years ago
Consider the following: Account Manager
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Disclaimer

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