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Accounts Examiner III (Tax Compliance Analyst) job

Texas Comptroller of Public Accounts jobs

Company

Skills

Job Description

Feb 19, 2019, 11:59:00 PM

Qualifications

APPLICATIONS MAY BE FILED ONLINE AT:
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00004224&tz=GMT-05:00

DIVISION: Tax Policy, Taxpayer Services Section

PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment, name of employer,
supervisor's name and phone number and a description of duties performed. If this information is not submitted, your
application may be rejected because it is incomplete. Resumes do not take the place of this required information.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to
CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)

GENERAL DESCRIPTION:
Performs moderately complex accounts examination work for taxpayer services. Provides customer assistance primary phone inquiries regarding taxes administered by the Comptroller, including providing information on sales, franchise taxes and other taxes and fees. Works under general supervision with limited latitude for the use of initiative and independent judgment.

WORK HOURS:
Monday through Friday, 8:00am-5:00pm; 40 hour work week. Hours may change based on business need.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides customer service to taxpayers. Functions include:
    Interpreting requests for information pertaining to tax forms, tax rules and procedures, exempt status, and account status.
    Researching tax laws, rules and taxpayer account information.
    Conveying information to taxpayers.
    Providing taxpayers with printed information concerning laws, rules, and procedures.
    Performing complex mathematical computations for taxpayer accounts.
  • Performs research and administrative functions. Analyzes the status of taxpayer accounts; and interprets computer-generated information to respond to taxpayer requests for information.
  • Complete ongoing training to stay abreast of various tax laws, rules, and policies changes.
  • Performs other related duties as assigned.

TASKS

  • Collect taxes from individuals or businesses according to prescribed laws and regulations.
  • Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
  • Maintain records for each case, including contacts, telephone numbers, and actions taken.
  • Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Texas Comptroller of Public Accounts

Type

Government

Size

Large

Location

111 E 17Th St.Austin, TX, 78774

Industry

Government/Civil Service/Military

Founded

1994

CEO

Glenn Hegar

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