FirstService Residential is a provider of residential property management services. It oversees more than 7,000 residential and commercial associations across 21 US states and three Canadian provinces. It provides a wide variety of essential property services, from concierge through maintenance to security and more.The managed communities include condominiums and cooperatives, single-family homes, and rental and commercial properties. Career areas with the company include community services, community management, and corporate. Working for FirstService Residential, you will find opportunities for moving up the ladder, or across the continent. As a full-time associate, you will be offered a variety of benefits and perks to promote the wellbeing of you and your family.
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. We are seeking an Accounts Receivable Coordinator to join our rental division! Job responsibilities include but are not limited to the following: Process a variety of tenant charges, credits and payments for a portfolio of 40+ residential buildings.
Work together with properties' financial analysts, accounts payable and client payroll departments to ensure cash management of properties is accurate and properly reported.
Review and monitor all account receivables for the assigned portfolio of properties.
Post all ClickPay lockbox payments and checks received from tenant's account into the appropriate accounting software.
Post checks, receipts, and other income received from residents.
Process all building security deposits and monthly late fees.
Work closing with residential closing department to obtain necessary documents regarding change of unit ownership.
Process and enter change of unit ownership via Yardi, CAMACCT and FSRConnect.
Process and upload resident charges and credits into accounting system.
Assist property management with all tenant inquiries regarding tenant accounts and rent statements.
Respond to emails and phone inquiries in regards to all tenant and maintenance/credit questions, issues, and concerns.
Complete special projects for both clients and managers as assigned by the accounts receivable manager.
Practice and adhere to FirstService Residential global service standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet deadlines. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Perform any range of special projects, tasks and other related duties as assigned.
Knowledge, Skills & Proficiencies Bachelor's degree required, preferably accounting or finance.
Two (2) + years of relevant accounts receivable experience, preferably in the residential management sector.
Knowledge of Microsoft Excel and Windows software.
Excellent customer service skills and ability to multi-task in a fast-paced environment.
Experience with a high work load volume while also knowing when to ask for help and ask questions when the information is unfamiliar.
ClickPay lockbox experience preferred.
BJ Murray and/or Yardi Voyager experience is a plus.
Strong organizational and communication skills is a must.
A high level of energy and a strong bias to service excellence and getting things done with a sense of urgency.
Possesses personal and professional integrity.
Ability to work well in a team environment as well as independently.
Diligent and self motivated.
Strong analytical skills.
A self-starter who leads by example and who is respected by all levels of employees.