Admission Services Manager job

Admission Services Manager
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Baltimore, MD
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Johns Hopkins Medicine
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Job Description

Admission Services Manager

Requisition #: 398603
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Dec. 17, 2021

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 398263

Location: 600 N. Wolfe Street, Baltimore, MD 21287


Full Time (40 hours)

Day Shift: 8:00 am - 4:30 pm

Exempt, MH

Position Summary:

Reporting to the JHHS Director of Admitting and Registation, the Admission Services Manager will be responsible for managing, directing, and monitoring all operational aspects associated with the daily operations within the admitting, proceduries/surgical, and emergency management registration areas. The incumbent is responsible for providing operational oversight, expertise to maintain a productive feedback loop Financial Clearance and Financial Counseling processes, and revenue cycle support related to admitting, registration and scheduling services.He/She is also accountable to daily work queue monitoring and event management updates as appropriate.

Critical to this position, the Admission Services Manager manages the insurance eligibility verification process in a complex multi-payer health insurance environment for patients prior to their surgeries and/or procedures. Duties include ensuring that the appropriate communication is maintained with physicians, clinical staff and verifying that all information is obtained in an effort to secure payment form the payers after surgery and/or procedure. In addition, he/she will provide management support and set the appropriate payment expectations for up-front collections from patients and their guarantors.

The incumbent will routinely interact with all Financial Clearance departments, Hospital Functional Units, Administrators, Clinic Managers, and physicians in regard to registration matters; conducting periodic reporting relative to the aforementioned operations, as necessary. The incumbent is also responsible for providing timely and appropriate feedback to all key stakeholders on operational outcomes and issues, and establishing and maintaining critical yet collaborative relationships with internal and external clients. He/she serves and protects the hospital community by ensuring adherence to professional standards, hospital policies and procedures, federal, state and local requirements, and Joint Commission on Accreditation of Healthcare Organization (JHAHO) standards

This position is responsible for the development of new programs to improve the coordination and delivery of patient services, including registration and decedent affairs process workflows. The Manager supports the Director in developing strategies for operational improvement, assists with budget development, and departmental reporting. In addition, he/she will support the hospital Revenue Cycle Director with all work queue claims related to Admission Services.


Bachelor's Degree in Health Administration preferred or a related field or 15 years of managerial experience in business and/or healthcare industry.

Work Experience:
  • A minimum of seven years of progressive financial experience, hospital receivables management experience, and Patient Accounting System(s) within a medical center or health system.
  • A minimum of five years of direct management experience
  • Experienced in business office within highly motivated environment.
  • Experienced in using team building and quality management concepts to positively influence the work environment.

Successful completion of Organizational and Development Manager Cohort program within six (6) months of hire. Certification in various computer systems as necessary.

  • Extensive knowledge of Federal and State Laws and Regulations relative to insurance eligibility and prebilling processes.
  • Knowledge of the health care insurance industry and extensive knowledge about healthcare reimbursement, healthcare entitlement programs, healthcare insurance and healthcare billing.
  • Excellent verbal and written communications skills
  • Command of analytical problem solving skills
  • Effective decision making ability with an empathetic temperament
  • Ability to mediate differences in a collegial atmosphere
  • Effective counseling skills with patients and families is a plus
  • Clinical cancer knowledge and experience is a plus
  • Excellent presentation skills
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.
This job was posted on Thu Feb 17 2022 and expired on Wed Feb 23 2022.
Minimum $45K/yr
$66K/yr Average
Maximum $102K/yr
  • Tuition Assistance
  • Health Insurance

Johns Hopkins Medicine


Johns Hopkins Medicine services Central Maryland. The Baltimore-based organization unites scientists and healthcare professionals of the Johns Hopkins University School of Medicine, and The Johns Hopkins Hospital and Health System. Their mission is to improve the health of the community and the world. The team aspires for setting the standard of excellence in medical education, research, and clinical care. From medicine and social work to finance and IT, Johns Hopkins offers an array of career opportunities. If you would like to make a difference in patient experience and clinical quality, they welcome your job application. As a Johns Hopkins team member, you will have room for personal and professional growth in a diverse environment. Moreover, they will reward your hard work with benefits and perks.





200 North Wolfe St # 2032Baltimore, MD, 21287and others






Paul B. Rothman


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