Agent, MyHRConnection I

Agent, MyHRConnection I Req # 120495BR Employment Status Full time Department Human Resources Location Pittsburgh Corporate Office Address 101 Kappa Drive Pittsburgh, PA 15238 Date posted 11/26/2019

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Job Summary

Working as a Human Resource Call Center Agent, you will serve as the centralized point of contact for our Team Members and external contacts who have questions for Human Resources. Your main duties will include supporting the use of the MyHReConnection web site and completing Human Resources administrative tasks as necessary.

Job Description

• Experience Required: 1 to 3 years

• Experience Desired: Associates Degree with Human Resource/Business focus; 1 to 2 years of customer service experience.

• Education Required: High school diploma or equivalent plus 18 months+ of additional training

• Travel Required: None

Job Responsibilities

• Respond to employee inquiries received via phone, self-service web site, e-mail, fax, or U.S. mail, within specified service level requirements.

• Create, manage, escalate, and resolve cases within PeopleSoft CRM (Customer Relationship Management) case management tool to aide in effective resolution and tracking of employee issues and questions.

• Respond to employee questions using approved help guides located within the MyHRConnection SharePoint site.

• Escalate unique situations requiring special handling to MyHRConnection Specialists and/or subject matter experts located within the Back Office for resolution.

• Accurately document details of interactions with employees within the case management tool in accordance with Shared Service Center operating procedures.

• Provide administrative support to HR to include scanning of personnel records and processing of HR transactions.

• Participate in continual improvement projects as directed by Management.

• Assume responsibility for the creation and/or maintenance of SharePoint Help guide materials.

• Attend continual improvement training.

• Respond to special requests for information including subpoenas for HR information.

• Research and gather documentation to defend against unemployment compensation claims.

• Generate duplicate W2's and earning's histories as requested.

• Provide other assistance as necessary.

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us the one of the top work places for jobs in the the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office we are working together to put food on shopper’s tables’ and smiles on their faces. We’re always searching for the best part-time and full-time Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.