Agriculture Customer Service Representative / Bookkeeper (Salem, SD) job

company building Wilbur-Ellis location Salem, SD
4.4 excellent trustpilot rating

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Description

Salary

Skills

Benefits

Summary

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Company Description

Wilbur-Ellis located in San Francisco, CA, is a Chemicals Company that is family-owned since 1921 and is a leader in the marketing and distribution of animal nutrition, agricultural products, and specialty chemicals and ingredients. Wilbur-Ellis has prided itself since the beginning on looking forward and following the same vision that helped the company grow into a multibillion-dollar business with over 4,500 employees across North America and Asia-Pacific. Wilbur-Ellis offers its employees many attractive perks and benefits to reward their faithfulness, including great career growth opportunities, competitive pay, retirement plan, and sick leave. Wilbur-Ellis is looking for Warehouse Representative, Warehouse Representative and Senior Buyer for Animal Nutrition.

Job Description

Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position:

This position plays a critical role on the operations team, supporting order processing, inventory management, and overall warehouse performance. This position is tasked with providing outstanding customer service and is a key liaison between sales, operations, suppliers, and customers.

Additionally, this position provides clerical assistance in order processing and inventory management.

Key Skills and Abilities Include:

  • High School Diploma or equivalent required - Associate or Bachelors Degree preferred
  • Proficiency with technology and software, including Microsoft Office and Windows applications. Proficiency with Enterprise Resource Planning (ERP) software preferred, training will be provided
  • Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy
  • Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
  • Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
  • Strong interpersonal and effective communication skills for interaction with customers and fellow employees across verbal, written, and all media (phone, e-mail, text) formats
  • The ability to maintain a positive and professional working relationship with peers, management, and support resources
  • Maintains a constant commitment to teamwork and exemplary customer service
  • Ability to take initiative and work independently with minimal supervision
  • Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
  • Ability to respond professionally to common inquiries or concerns from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
  • Reads writes and speaks the English language fluently
Specific Responsibilities and Key Deliverables Include:
  • Work closely with the Warehouse Manager to ensure smooth business and warehouse operations
  • Utilize JD Edwards (Enterprise Resource Planning (ERP) software), Microsoft Office, and other online platforms to perform daily duties (monitor and process sales orders, shipping documents, invoicing, and payment collection)
  • Respond to inquiries and emails from customers, clients, suppliers, and other stakeholders in a timely, accurate and appropriate manner
  • Assist with inventory management including the purchasing and receiving of products as well as daily/quarterly movement counts
  • Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
  • Work closely with the operations team to ensure adequate inventory levels are maintained to meet customer needs
  • Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
  • Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
  • Supports Sales and/or Operations Manager as requested
  • Exemplify compliance with company policies and procedures within the office and support the warehouse in remaining compliant with local, state, and federal regulations
  • All other duties as required
Compensation and Benefits:
  • Competitive hourly wage range (to be determined based on experience and other factors)
  • Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); Pension Plan, 401k match up to 3%
  • Drug-Free Workplace


If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!

COMPANY CULTURE

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyedover ninety-three years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
4.4 excellent trustpilot rating
green circle info icon  This position is open. This job was posted on Mon May 09 2022 and expires on Wed Jun 08 2022.
Minimum $20,875
$29,225 average
Maximum $50,165

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Employee Assistance Program
  • Vision Insurance
  • Vacation & Paid Time Off
  • Sick Days
  • Dental Insurance
  • Life Insurance
  • Pension Plan
  • Health Insurance
  • 401K Plan

Wilbur-Ellis

Description

Wilbur-Ellis located in San Francisco, CA, is a Chemicals Company that is family-owned since 1921 and is a leader in the marketing and distribution of animal nutrition, agricultural products, and specialty chemicals and ingredients. Wilbur-Ellis has prided itself since the beginning on looking forward and following the same vision that helped the company grow into a multibillion-dollar business with over 4,500 employees across North America and Asia-Pacific. Wilbur-Ellis offers its employees many attractive perks and benefits to reward their faithfulness, including great career growth opportunities, competitive pay, retirement plan, and sick leave. Wilbur-Ellis is looking for Warehouse Representative, Warehouse Representative and Senior Buyer for Animal Nutrition.
Type

Company - Private

Size

Large

Revenue

$2B to $5B

Location

Multiple locations

Industry

Agricultural Chemicals

Founded

1921

Website

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