Alorica

Disappointing, haphazard management and trainers (except for one). Management and training team were obviously “bonus driven” because they would berate new hires if they used the automated training courses in a manner that “they felt” would impede course completion ahead of expectations. I was specifically spoken to unprofessionally in an open classroom full of classmates by one trainer that stated “I’ve been doing this for 3 years.. and I can tell you that you are setting yourself up for failure by using the study materials the way you are”. This trainer didn’t know me, nor had she ever had a conversation with me before that day. End result .. Not did I succeed .. but I was one of the highest scorers on the Alabama State Licensing exam in our group .. and completed the training requirements 2 weeks ahead if expectations.

Worked for Alorica for a couple years.Alorica outscorced with 24 hour fitness , direct tv and AT&T . I started with 24 hour fitness taking phone calls incoming from there clients and i would put notes in about there locations . Did this for couple months till they moved me over to Direct TV and AT&T because of my sale background . So i spent the next year and a have taking incoming calls from AT&T and Direct TV upgrading client packages . I stop working there because they where not paying me my commission...

I loved being able to work from home but the company is the absolute worst company I have ever worked for. Management is extremely horrible and don’t know how to communicate properly. Staff is extremely undertrained.

What is the best part of working at the company? they really work with you and whatever you have going on What is the most stressful part about working at the company? system errors What is the work environment and culture like at the company? helpful and very diverse What is a typical day like for you at the company? most days are smooth

Alorica offers benefits, but compared to the low pay and hard work, there is very little compensation. Management would refuse escalation calls, and worsen situations due to their lack of support. Imagine a customer requesting a transfer, and no one will take it. Meanwhile the customer is screaming and cursing, and there is no way to deescalate the call.

Love begin able to bring up work day in the comfort of my home. Don't have to work about if gas in the car, what outfit to wear, etc. Just a short walk down the hall at work.

I had I team manger that was great. Other one only provided info/updates to favorites & when promotions were announced - recommended male who worked with husband. Never knew when & how changes needed to be done & always given more work because pharmacists Asst’s didn’t want to do it or management thought CSRs didn’t have enough to do. TMs were stressed max except favorites & you felt it.

There was favoritism and nepotism galore, it was an uncomfortable and often hostile work environment.

Was a great opportunity to learn about customer service and how to handle inbounds calls and more technicians knowledge.

Slave wages and no overtime pay flat 9.00 per hour no matter how much you work. No respect, worst managers. They lie about getting you a supervisor.

I worked as a customer support representative and handled Amazon account. It was exciting ang challenging work.

Alorica gave me a chance to prove my skills, when no one else would. Most companies I applied to did not see the relevance in my experience being a stay at home mom for approximately 10 years or employment skills from prior to then. After working with a very diverse group of people and acquiring current skills and experience with Alorica, I am more confident in my own abilities. Also, they work with me regarding accommodations I need for health issues. They have an open door and no retaliation policy. I have enjoyed working for them and value the experience I have accomplished.

They chaned team leads every week. You never know who to talk to. I wasn't fired, just taken off schedule with not explaination.