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3.0
390 ratings
3.1
Salary & Benefits
2.6
Professional growth
3.3
Work-Life balance
3.0
Recognition & Support
3.1
Culture & Values
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Alorica is a leading provider of business process and customer satisfaction outsourcing solutions that span the entire customer lifecycle, serving more than 200 major clients worldwide in the automotive, financial services, healthcare, retail and tech sectors, many of them in the Fortune 1000. From acquisition and sales to customer care and support, Alorica provides a host of services, including logistics and fulfillment. Headquartered in Irvine, CA, it operates through more than 150 contact centers in 16 countries worldwide. From positions in Human Resources to Finance, Site Directors to Operations Managers and more, Alorica is always looking for the brightest, most spirited individuals to join its ranks. It offers opportunities for growth (over 80% of promotions are from within), great locations with remote working options, community partners, referral bonuses and tuition reimbursement.

Company - Private
$1B to 2B
Large
Multiple locations
Call Centers, Data Processing & Hosting Companies
1999
Andy Lee
What departments Alorica employees work at?
DepartmentsRatio
Customer Service30.5%
other occupation28.4%
HR Management8.1%
Computer User Support6.7%
Management - Other6.5%
General and Operations Managers5.6%
Sales - Other5%
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See what companies are similar to Alorica
Business Support Companies
Large size
Business Support Companies
Large size
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Team

Professional experience

How many years of experience do Alorica employees have before joining?
Years of experience at Alorica: Newcomers: 32%, Experiencers: 16%, Experts: 17%, Veterans: 35%. Alorica employees have 8+ years experience on average before joining.
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Where did Alorica employees work before joining?
Where they've worked before Alorica: APAC Customer Services Inc, Convergys, Expert Global Solutions. Typical Alorica employees have worked at APAC Customer Services Inc.
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APAC Customer Services Inc
Convergys
Expert Global Solutions
What industries did Alorica employees work in previously?
Industry Background: The most typical industries of Alorica: Computer Systems Design Companies, Consulting Companies, Telecommunications Companies, Niche Retailers, Design Firms. Alorica employees most likely come from a Computer Systems Design Compa
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Where did Alorica employees work before joining?
Past employers' size at Alorica: Small: 24%, Medium: 10%, Large: 66%. Most Alorica employees have previously worked at large companies.
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Educational background

What did employees at Alorica study?
You comment as
Where did employees at Alorica study?
Fresno City College
Metropolitan Community College-Kansas City
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Employee data

How long do people stay in a role at Alorica?
Time employed at Alorica: <1: 10%, 1-3: 34%, 4-8: 42%, 9-13: 9%, 14-20: 4%, 20+: 1%. Most Alorica employees stay with the company for 4-8 years which is more than the industry average.
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How does Alorica rank for age & gender diversity?
Gender ratio at Alorica: 54.1% Male and 45.9% Female. Age ratio at Alorica: 16-20: 1%, 21-30: 48%, 31-40: 26%, 41-50: 15%, 51-60: 9%, 60+: 1%. Alorica rates - 15.9% more female than the industry average. Most Alorica employees are 21-30, which is bel
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Career advancement

How does Alorica rank for career advancement?
Career advancement at Alorica: low. Alorica ranks low for career advancement which is below the industry average.
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What companies do Alorica employees go on to work at?
Future employers of Alorica: AT&T, Comcast, Conduent, The Home Depot, Verizon. People who work at Alorica most typically go on to work for the AT&T.
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AT&T
Comcast
Conduent
The Home Depot
Verizon

Find your job at Alorica

Alorica Reviews and Ratings

Have some insight of Alorica?
Get the scoop on what others who have experience with Alorica think of working there or join the conversation by leaving a review.
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avatar-of-creator
February 28, 2024
enjoyable working from home
4.4
Ratings
4
Professional growth
4
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
4
Culture and Values
I worked there for a little over 3 yrs. I would work there again if they would accept me. Good place.

Pros and Cons
Working from home
right now can not think of anything
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avatar-of-creator
Talent Acquisition Recruiter
Remote - January 19, 2024
Horrible company
1.6
Ratings
1
Professional growth
2
Salary & Benefits
3
Work-Life balance
1
Recognition & Support
1
Culture and Values
I worked here for WAY longer than I should have. I passed up a position with another company because I was assured that I was going to be promoted to a senior recruiter. After a couple weeks of "training" (essentially just doing more work without any compensation), they gave it to somebody else who ended up quitting a month later. Then they gave it to a very unqualified woman who was terrible at her job to begin with. I have come to the conclusion that this company is very inclusive unless you're white, straight or male. They don't promote based on merit, it's based on skin color. If you're a woman or a minority, you're going to make it far. Best of luck to you if you don't fit that demographic.

Pros and Cons
It's a job. They fed us lunch sometimes.
They don't value hard work or performance. It's also pulling teeth to take any time off.
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avatar-of-creator
Sales Account Representative
Homestead, FL - December 19, 2023
Fun & exciting place to work
4.6
Ratings
4
Professional growth
4
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I started with DIRECTV. New Year’s, made great commissions which compensated for the salary. Change to AT&T the commissions were a little bit different but all in all every day was different you get to help people and you always make friends and there’s a chance for advancement.

Pros and Cons
Friendly people
I honestly had no problem with this company
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avatar-of-creator
November 7, 2023
supportive colleagues
3.2
Ratings
5
Professional growth
2
Salary & Benefits
2
Work-Life balance
4
Recognition & Support
3
Culture and Values
Best colleagues they helping you on hard task, supportive manager and understanding. Best workplace to improve your skills and ability

Pros and Cons
Skill and knowledge growth
lack of support and salary is low
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avatar-of-creator
super group patient care advocate
Corpus Christi, TX - October 26, 2023
All depends on who your team leader is
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
💔,...........................................................................................................

Pros and Cons
Some team leaders coach you awsome when u mess up on a call so you understand what you did wrong
Some team leaders will not follow rules and you will fail a call!
You comment as
avatar-of-creator
September 7, 2023
Senior Rep
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
You don't want to work here unless you want to be undervalued and just another face in the crowd. You will never be recognized for your good work and if you spot something wrong or dangerous and try to report it up the chain of command expect it to be ignored.

Pros and Cons
Same as other call centers
Everything.
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avatar-of-creator
Account Manager
August 18, 2023
I would work there again
3.2
Ratings
4
Professional growth
3
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
The job was for American Express. I had sufficient training and if needed further training. The opportunity to move to better positions if a campaign ends was encouraging. Its a job and not one you go to for great upward movement. But the opportunity is there you just need to say something to the right people. They really want people who will stay and do a good job. Work hours (on-site) were 8-5. but flexible 1/2 hour earlier to 1/2 hour later. The center is open 24/7 so you could get more hours if you needed. No problem with taking off to go to doctor etc. Some managers are more flexible than others but thats on any job. Because of the campaign I was paid at a higher rate. What I didn't like was wanting degreed employees to work at half of the rate one would expect.

Pros and Cons
better pay than most call centers. flexible hours, possible longevity with the company.
If campaign ends the next may pay is less than. corporate was almost impossible to get in touch with
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avatar-of-creator
Video moderator
Tulsa, OK - August 17, 2023
Unresponsive. Never a raise. Do not care about their employees.
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
The only way to get a raise is to get a promotion. They seem to distrust their employees and are always encouraging us to spy on each other. You can not have any personal items at your desk, not even have your purse . During slow times you are expected to just stare at your computer screen. They will not bid for Holidays or better working hours. Give no reword for loyalty, which is reflected in the turnover rate. I would guess about 90% stay no more that 2 years.

Pros and Cons
I have none
PTO very hard to get. Never a raise. No holidays off. No chance for better working hours.
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avatar-of-creator
Customer service
Remote - August 7, 2023
The truth about Alorica
2.0
Ratings
1
Professional growth
3
Salary & Benefits
4
Work-Life balance
1
Recognition & Support
1
Culture and Values
I began working at Alorica in October 2021. It was a customer service job. Alorica was contracted with AT&T. The person in charge of training spent most of the time making jokes. We trained for a few weeks and it was lack luster training. Also the schedule was always changing. The management did play favoritism. The customer would be delighted that I was able to solve their problem but management always complained about something.

Pros and Cons
It was a remote job.
The management was not supportive or professional
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avatar-of-creator
August 1, 2023
A DISAPPOINTING WORK PLACE
1.8
Ratings
1
Professional growth
5
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
They do not treat fairly, i left due them right away in trainjng indicating who they liked anx helped and who they didnt I dint need that kind of crap around , and there eating room always damn dirty , microwaves nasty restroom were alwayz getting clogged water on floor IT WAS JUST A NASTY DISFUSTING PLACE TO BE , PEOPLE WERE ALWAYS GETTJNG SICK Q COUPLE OF TIMES AMBULANCES EVWN SHOWED UP , I SAID IM DONE

Pros and Cons
Good pay , vut not worth q career
DISGUSTING PLACE TO WORK
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avatar-of-creator
PC/ TV Technical Support
July 31, 2023
Overall good company to work for
4.4
Ratings
5
Professional growth
4
Salary & Benefits
4
Work-Life balance
5
Recognition & Support
4
Culture and Values
I worked at Alorica for 8 years. When I was going through cancer treatment during COVID, I could not have asked for a more understanding workplace . They allowed me to work when I could, as I could. I think it says a lot about them as a company. I am so very thankful for that.

Pros and Cons
Flexible schedule
Too much attention to metrics
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avatar-of-creator
June 19, 2023
Do not work here
1.4
Ratings
1
Professional growth
3
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
Horrible company you get punished for doing good. Fast and efficient calls makes you have a target on your back

Pros and Cons
Easy bonuses
Horrible skas
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avatar-of-creator
Retention Specialist
Colorado Springs, CO - June 18, 2023
Horrible Job
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
was there for roughly a year was not happy with direct supervisor or management overall. long calls long hours and not enough break or lunch time given. customers were rude and often used profane language when engaged in conversation. to much bad experiences to share.

Pros and Cons
free credit score account
everything was a con
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avatar-of-creator
Pharmaceutical Customer Service Associate
May 30, 2023
Very awesome job
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
The stag make it fun. I loved that job it was cool people good vibes and. The calls where simple and rewarding

Pros and Cons
Fun staff east calls
None at all
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avatar-of-creator
Healthcare Producer (Contractor)
Huntsville, AL - January 26, 2023
Boomers Beware
2.4
Ratings
2
Professional growth
3
Salary & Benefits
4
Work-Life balance
2
Recognition & Support
1
Culture and Values
Disappointing, haphazard management and trainers (except for one). Management and training team were obviously “bonus driven” because they would berate new hires if they used the automated training courses in a manner that “they felt” would impede course completion ahead of expectations. I was specifically spoken to unprofessionally in an open classroom full of classmates by one trainer that stated “I’ve been doing this for 3 years.. and I can tell you that you are setting yourself up for failure by using the study materials the way you are”. This trainer didn’t know me, nor had she ever had a conversation with me before that day. End result .. Not did I succeed .. but I was one of the highest scorers on the Alabama State Licensing exam in our group .. and completed the training requirements 2 weeks ahead if expectations.

Pros and Cons
Work from home 100% after completing required training. Pay rate slightly higher than min. wage.
Horrible management and trainers due to roll over of exiting employees.
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avatar-of-creator
sales and customer service rep
Spokane, WA - January 23, 2023
They gave good training to there employees
3.2
Ratings
3
Professional growth
3
Salary & Benefits
3
Work-Life balance
4
Recognition & Support
3
Culture and Values
Worked for Alorica for a couple years.Alorica outscorced with 24 hour fitness , direct tv and AT&T . I started with 24 hour fitness taking phone calls incoming from there clients and i would put notes in about there locations . Did this for couple months till they moved me over to Direct TV and AT&T because of my sale background . So i spent the next year and a have taking incoming calls from AT&T and Direct TV upgrading client packages . I stop working there because they where not paying me my commission...

Pros and Cons
Learned mores sales Tips
Not getting my commission
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avatar-of-creator
January 3, 2023
Remote customer service representative
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I loved being able to work from home but the company is the absolute worst company I have ever worked for. Management is extremely horrible and don’t know how to communicate properly. Staff is extremely undertrained.

Pros and Cons
Ability to work from home
Extremely poor management
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avatar-of-creator
Customer Support Associate
St Joseph, MO - December 14, 2022
Just not for Everyone
3.0
Ratings
3
Professional growth
3
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
What is the best part of working at the company? they really work with you and whatever you have going on What is the most stressful part about working at the company? system errors What is the work environment and culture like at the company? helpful and very diverse What is a typical day like for you at the company? most days are smooth

Pros and Cons
Fair pay, when one client program ends they will offer replacement
Poor healthcare options, no benefits, no sick leave or PTO, poor pay,
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avatar-of-creator
Customer Service Agent
San Antonio, TX - December 10, 2022
Stressful job with poor support
2.6
Ratings
3
Professional growth
3
Salary & Benefits
2
Work-Life balance
2
Recognition & Support
3
Culture and Values
Alorica offers benefits, but compared to the low pay and hard work, there is very little compensation. Management would refuse escalation calls, and worsen situations due to their lack of support. Imagine a customer requesting a transfer, and no one will take it. Meanwhile the customer is screaming and cursing, and there is no way to deescalate the call.

Pros and Cons
Trains well in customer service
Poor managerial support and low pay
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avatar-of-creator
Call Center CSR
Memphis, TN - November 23, 2022
Fun & Productive workplace
4.2
Ratings
4
Professional growth
4
Salary & Benefits
5
Work-Life balance
4
Recognition & Support
4
Culture and Values
Love begin able to bring up work day in the comfort of my home. Don't have to work about if gas in the car, what outfit to wear, etc. Just a short walk down the hall at work.

Pros and Cons
free lunch, friendly office, outside living
no parking, no bad food, no walking the dog at the park
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avatar-of-creator
Customer Service Representative
Corpus Christi, TX - October 16, 2022
Stress Max
1.2
Ratings
1
Professional growth
2
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I had I team manger that was great. Other one only provided info/updates to favorites & when promotions were announced - recommended male who worked with husband. Never knew when & how changes needed to be done & always given more work because pharmacists Asst’s didn’t want to do it or management thought CSRs didn’t have enough to do. TMs were stressed max except favorites & you felt it.

Pros and Cons
None - no parties, maybe free lunch once a quarter
Too many to name.
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avatar-of-creator
October 6, 2022
Dismal and demoralizing, favoritism and nepotism
2.4
Ratings
3
Professional growth
2
Salary & Benefits
4
Work-Life balance
1
Recognition & Support
2
Culture and Values
There was favoritism and nepotism galore, it was an uncomfortable and often hostile work environment.

Pros and Cons
It was a job
so much negativity
You comment as
avatar-of-creator
October 2, 2022
Fun and productive work place
4.0
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Was a great opportunity to learn about customer service and how to handle inbounds calls and more technicians knowledge.

Pros and Cons
Lunch subsidy
Not to much money
You comment as
avatar-of-creator
Rep
July 20, 2022
Worst job ever!
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
Slave wages and no overtime pay flat 9.00 per hour no matter how much you work. No respect, worst managers. They lie about getting you a supervisor.

Pros and Cons
Not unemployed
All of it!
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avatar-of-creator
Customer Account Representative
May 26, 2022
Good work environment
4.4
Ratings
5
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
5
Culture and Values
I worked as a customer support representative and handled Amazon account. It was exciting ang challenging work.

Pros and Cons
Friendly colleagues, Good Work environment
lack of support
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avatar-of-creator
Customer Care Associate
Humble, TX - May 17, 2022
Fun and supportive work environment
3.8
Ratings
4
Professional growth
3
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Alorica gave me a chance to prove my skills, when no one else would. Most companies I applied to did not see the relevance in my experience being a stay at home mom for approximately 10 years or employment skills from prior to then. After working with a very diverse group of people and acquiring current skills and experience with Alorica, I am more confident in my own abilities. Also, they work with me regarding accommodations I need for health issues. They have an open door and no retaliation policy. I have enjoyed working for them and value the experience I have accomplished.

Pros and Cons
Celebrations. Open door policy, Diversity, Remote positions
Parking can be far from entrance, pay could be better
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avatar-of-creator
ccr
Homestead, FL - May 6, 2022
no support for employees
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
They chaned team leads every week. You never know who to talk to. I wasn't fired, just taken off schedule with not explaination.

Pros and Cons
none at all
none at all. worked 8 years, one .25 raise.
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avatar-of-creator
Customer Service Agent
Humble, TX - April 23, 2022
Very gratifying helping customers
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Work environment was good, enjoyed the people I worked with. Management was nice and accommodating. Training was good.

Pros and Cons
Always doing things to boost morale
Dark parking lot and no security leaving
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avatar-of-creator
Trainer
Universal City, TX - April 6, 2022
just good for a satisfactory paycheck
3.0
Ratings
3
Professional growth
3
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
I enjoyed every single minute of training at this location, but the pay was not competitive and barely any benefits

Pros and Cons
constant work
short break times
You comment as
avatar-of-creator
March 30, 2022
Not a bad place to work
2.2
Ratings
2
Professional growth
3
Salary & Benefits
3
Work-Life balance
1
Recognition & Support
2
Culture and Values
I started out loving the work and workplace, but then they kept losing projects one after the other.

Pros and Cons
friendly atmosphere
projects come and go to fast
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avatar-of-creator
Customer Account Representative
Greensboro, NC - March 12, 2022
Great place for job advancement and caring management team.
4.0
Ratings
4
Professional growth
3
Salary & Benefits
3
Work-Life balance
5
Recognition & Support
5
Culture and Values
When I was previously employed there, I commuted from Winston-Salem to Greensboro via taxi cab to the Part Bus (public transportation from different cities within 15-20 miles of certain cities). Well, often the bus was late and I could not get to work on to start my shift on time. My supervisor spoke with me about my tardiness. When I explain to her my situation, she suggested we both go speak with my Operations Manager about a solution. My OR ammened my time so I could be able to clock in and do my job more effectively and efficiently. I loved working there but the commute began to affect my health and commuting was beginning to weigh heavy on me financially. If I had the ability to drive. I would probably still be there. Overall, I looked forward to going to work, minus the commute..

Pros and Cons
Friendly inviornment and save bonuses.
Commuting.
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avatar-of-creator
Customer Account Representative
Fort Myers, FL - February 18, 2022
Waste of time.
1.4
Ratings
2
Professional growth
2
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
The pay is fair. The training is inadequate. The supervisors were rude and unhelpful. The work is interesting but you’re not encouraged to ask questions or escalate any issues. You are critiqued in front of everyone. They fired some people for not knowing things they were never told in training. It’s a very poorly managed call center.

Pros and Cons
Money. Learning new programs. Coworkers.
Managers. Hours. Weak training. Public shaming.
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avatar-of-creator
Customer Care, Saves
Green Bay, WI - February 1, 2022
Great Starter Job Only
1.2
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
2
Recognition & Support
1
Culture and Values
This was great to learn for the 1st time ab9ut customer service in answering phones. They were sruck at 9 per hour with no chance of any raise. A dead end job. 401K was not roth so you did have to mess with taxes on that. If you got close with the supervisor, you might become a lead agengt, but the company was run dirty. I trained in multiple things using my brothers account in SiriusXM. They audited and found I was in my brother's account and terminated me. That was the best thing for me in my career as now im happily employed and i have many chances to grow in it without taking up a supervisors position. Alorica essentially trained me to be one of the better agents at my current job.

Pros and Cons
Good starter job
Dead end job
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avatar-of-creator
VP of Global HR Operations
Plantation, FL - January 27, 2022
Stay Away From This Company
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
This company is a hot mess and has many legal issues. The Human Resources Department are junior league individuals.....no seasoned professions as the company got rid of those that had talent to try and save money. Now they are paying the price and it shows.

Pros and Cons
There are no pros to working at this company that is going under.
Everything that you could image....it's a total disaster at every department.
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avatar-of-creator
Prior Authorization Representative
Las Vegas, NV - January 22, 2022
Poor training
4.4
Ratings
5
Professional growth
5
Salary & Benefits
4
Work-Life balance
3
Recognition & Support
5
Culture and Values
I enjoyed my position with Alorica, It was my first Work from home position. The training was suppose to be 8 weeks and the first 3 weeks were spent in tech support to ensure everyone in the training class were connected to their hardware. We were taking calls after the 5th week with very little training. It was a scary process but I endured. I learned a lo of it on my own because I refused to quit and I had to prove to myself that I could do it and I did. After a yrs I was fired for the third write up and I understand that it is a liability for the company if mistakes are made. I did not know about why I was written up the 3rd time when I was not aware of the rule they stuck on me. I would work there again and hope to receive the proper training. I made it one yrs and you can too.

Pros and Cons
The pay was good and the benefits
Poor training sessions unorganized
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Travel Agent
Tulsa, OK - January 20, 2022
Unprofessional and unorganized
1.8
Ratings
2
Professional growth
3
Salary & Benefits
1
Work-Life balance
2
Recognition & Support
1
Culture and Values
I loved being a travel agent when the systems were working. My department was moved to another state and with only a couple of days of notification and no real options for remaining there without losing pay amount.

Pros and Cons
I learned things technically that I didn't know before
Hours , support and systems never worked
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avatar-of-creator
Customer Service Representative
Saraland, AL - January 19, 2022
Great work environment but the work itself is challenging
4.8
Ratings
5
Professional growth
5
Salary & Benefits
4
Work-Life balance
5
Recognition & Support
5
Culture and Values
I worked for Alorica for about three months. The work environment was great on site and off site the work from home was the best bit dealing with angry customer all the time takes it toll

Pros and Cons
Hour lunch great pay understand managers
Have to deal with tons of upset customers
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Customer Experience Agent
San Antonio, TX - January 16, 2022
Great place to work with family and friends
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I loved working for Alorica, great support team and great hours. The people here are now my extended family. I wish I could continue on with Alorica here in Kentucky

Pros and Cons
Great Support
Trying to help people understand their government funding , their Unemployment, child care funding.
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Healthcare recover advocate
Hampton, VA - January 12, 2022
Ups customer service
2.6
Ratings
2
Professional growth
2
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
After working with the company for 14 plus years, the company decided to shut down our site and everyone is being laid off. The only plus is that they are giving us several months notice.

Pros and Cons
Great coworkers
Low wages compared to other companies.
You comment as
avatar-of-creator
January 8, 2022
I had a pretty fun team
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
The team I was on were pretty funny. The interaction with our team manager was extremely friendly and the atmosphere felt right. If I ever had an issue, they were always willing to help.

Pros and Cons
Lunch breaks and interaction.
N/A: I don't feel as if there was a con when working at this company
You comment as
avatar-of-creator
Customer agent
Las Vegas, NV - December 16, 2021
Loved working with the customers
4.2
Ratings
3
Professional growth
3
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Loved this job. Had to quit because of injury. Can no longer walk. Would recommend to any senior citizen.

Pros and Cons
Interesting
Low pay if bonus status is not achieved.
You comment as
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Call Center Agent
Humble, TX - December 3, 2021
JUST A JOB UNTIL YOU FIND SOMETHING BETTER
1.6
Ratings
1
Professional growth
1
Salary & Benefits
4
Work-Life balance
1
Recognition & Support
1
Culture and Values
The pay is not all that great. The turnover is very high also. This was just an in-between job until something much better came along

Pros and Cons
Weekends and holidays offf
No recognition; pay is not great
You comment as
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Customer Service Agent
Jackson, MS - November 20, 2021
Best company I love how they train
3.6
Ratings
5
Professional growth
4
Salary & Benefits
5
Work-Life balance
1
Recognition & Support
3
Culture and Values
They made training and learning material so much easier than previous call center position s I’ve had.

Pros and Cons
The pay and the experience
Lack of management communication
You comment as
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Customer Service Representative
Clovis, CA - November 12, 2021
Stressful work environment
2.2
Ratings
3
Professional growth
4
Salary & Benefits
1
Work-Life balance
2
Recognition & Support
1
Culture and Values
I started out working the early morning shift where we only got inbound calls with a very small team. It was actually pretty good the first year then I got asked if I wanted to be part of another team in sales. I took the new position and it was going pretty good at first then gradually just became more stressful they wanted more and more out of the calls and helped you out less. The company didn’t want to give the customers any kind of money to fix the mistakes instead you were always trying to upsell something else. Had to constantly be nice to customers who were ripping your head off for something you didn’t do. A few times I had managers make sexual comments toward me even being asked to hangout for drinks it became really uncomfortable. They also don’t work with you when it comes to school or if you have another job you have to make them NUMBER 1.

Pros and Cons
Free gear when reps come
No free food, no safe space
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Customer Account Representative
Tulsa, OK - November 9, 2021
Structured environment, Fun and socially rewarding.
2.8
Ratings
2
Professional growth
3
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
Enjoyed the training and learning opportunities. Work there about a year. I enjoyed interacting with our customers helping them navigate their prescription needs through mail order services

Pros and Cons
Good training and structure and benefits
Poor pay.
You comment as
avatar-of-creator
September 11, 2021
Bad job to work ay
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
This is not a good job to work at they dont care about your well being..the pay is not worth the stress that they cause.

Pros and Cons
No pros for working
Bad staff..bad company
You comment as
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Call Center Representative
Kennesaw, GA - September 9, 2021
I advise against working here
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
You do not matter. They used to put pictures up of you at your cubical and that would be your cubical. If you came into work and your picture was gone, you were fired. Yes, that’s how you were terminated. One day they decided to rearrange the seating and told no one. People were outside having complete break downs bc the stress level in this place is absolutely insane. People thought they had lost their jobs. Some just left bc they knew they were fired but really they weren’t. If you stepped away from your desk and a supervisor walks by and doesn’t see you, they would hunt you down. They would go as far as checking bathrooms and if you were in the bathroom, they would sit outside of it and time you. Alorica was contracted with UHC. UHC reps could talk to us any kind of way. They were so nasty to us and we’re allowed to be. I left that job with some health issues. High blood pressure, my anxiety meds were increased and I suffered migraines the whole time I was there and little after.

Pros and Cons
There were snack machines
Everything else
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Pca, RTL
Corpus Christi, TX - August 28, 2021
Great People, and Supervisors
4.2
Ratings
4
Professional growth
3
Salary & Benefits
4
Work-Life balance
5
Recognition & Support
5
Culture and Values
Loved my job, loved my co- workers, and loved my Supervisor, awesome. Great meetings one on one 1x week. Sup. was great and honest

Pros and Cons
Usually, could pretty much pick days and hours
Paking was 1st come, first serve, only 30 minutes, so hard to go get lunch and get back in time
You comment as
avatar-of-creator
August 11, 2021
terrible experience
1.2
Ratings
1
Professional growth
1
Salary & Benefits
2
Work-Life balance
1
Recognition & Support
1
Culture and Values
Absoe;utely the worst place I've ever worked. I would never recommend Alorica as a place of employment to anyone. in fact , I met many people at my next place of employment who shared the same experience. Even my supervisor knew of Alorica and had nothing good to say about them.

Pros and Cons
none, not one pro
everything, terrible work environment, weird break and lunch schedules (different everyday) etc
You comment as
avatar-of-creator
Customer Service Agent
Kennesaw, GA - August 5, 2021
Fun and a very fast pace work environment.
2.4
Ratings
2
Professional growth
2
Salary & Benefits
2
Work-Life balance
3
Recognition & Support
3
Culture and Values
Fun, very fast paced work place with supportive colleagues, of course, I enjoyed the challenge. I did like the way Alorica to the time to acknowledge their employees that were on top of their game, with incentives. On the other hand, there were quite a few promotions given out to a lot of undeserving employees. But, since I had no control over that, I stayed in my lane and kept my focus, which helped me become one of the top Customer Service Rep. at Alorica. Again, like I said , I enjoyed the challenge.

Pros and Cons
I was able to surround myself around some good colleagues.
poor managers
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Discussion about Alorica

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Share your thoughts and ideas about Alorica with others in our community.
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What year was Alorica founded?
avatar-of-creator
Sophie Hayes3 years ago
1999.
You comment as
What industry does Alorica fall under?
avatar-of-creator
Benjamin Gardner3 years ago
Falls under Computer/Internet
You comment as
Where is the headquarters of Alorica?
avatar-of-creator
Isabella Holmes3 years ago
It’s in Irvine, CA.
You comment as
gender breakdown at Alorica?
avatar-of-creator
Sophie Hayes3 years ago
gender ratio is 45.9% female, 54.1% male.
You comment as
How much revenue does Alorica generate?
avatar-of-creator
Benjamin Gardner3 years ago
$1b to 2b.
You comment as
Who is the CEO of Alorica?
avatar-of-creator
Isabella Holmes3 years ago
Andy Lee.
You comment as
How many years does an employee typically spend working for Alorica?
avatar-of-creator
Benjamin Gardner3 years ago
An employee typically spends 4-8
You comment as
What size of companies did Alorica employees used to work for?
avatar-of-creator
Liam Brown3 years ago
Most worked for large businesses before.
You comment as
How often do employees get promoted at Alorica ?
avatar-of-creator
Isabella Holmes3 years ago
advancement opportunities are low
You comment as
Top future employers of Alorica employees?
avatar-of-creator
Sophie Hayes3 years ago
AT&T, Comcast, Conduent, Self Employed, The Home Depot, Verizon, Walmart, West Corporation.
You comment as
Where did employees work before joining Alorica?
avatar-of-creator
Isabella Holmes3 years ago
APAC Customer Services Inc, Convergys, Expert Global Solutions, McDonald's, PRC, LLC, Walmart, West Corporation, Xerox.
You comment as
Does anyone know the average age of employees at Alorica?
avatar-of-creator
Liam Brown3 years ago
Here’s an estimate I found for Alorica: 21-30.
You comment as
What kind of degree do you need to work at Alorica?
avatar-of-creator
Sophie Hayes3 years ago
typically one of the followings No higher education, Bachelor of Science
You comment as
What is the mission of Alorica?
avatar-of-creator
Isabella Holmes3 years ago
"At Alorica, our mission is simple: to deliver insanely great customer experiences.".
You comment as
I have an interview tommorrow.Need to know how is the interview process like.🧐
avatar-of-creator
9 months ago
It was very quick process😋
avatar-of-creator
9 months ago
Took me about 15-30 minutes. There are two rounds of interviews. The initial interview is mainly asking you about your background history. The second interview is the start of your onboarding process.👌
You comment as
How did you get your first interview?😊
avatar-of-creator
8 months ago
My interview was set up via email and I was scheduled to come in for my interview, assessment and offered my position in the same day📧
avatar-of-creator
8 months ago
It was an open interview🗣
You comment as
Are saturday's & sundays mandatory?🙅
avatar-of-creator
9 months ago
Yes sometimes Saturdays and Sundays are required when you first start
avatar-of-creator
9 months ago
I dnt think so😐
You comment as
How's the promotion process like here?.🎖
avatar-of-creator
8 months ago
a majority of people were never considered, including other great employees who had a strong work ethic
avatar-of-creator
8 months ago
As people go you go up , one leaves you the next person in line gets the position
You comment as
I'm a newly graduated student, looking for a job.Is this a good company to work for🎓
avatar-of-creator
8 months ago
Great place​ to work for and have a lot of cool projects.
avatar-of-creator
8 months ago
Of course yes✅
You comment as
What is the dress code?🤔
avatar-of-creator
8 months ago
Casual but neat and clean. No flip flops.👕
avatar-of-creator
8 months ago
No tank tops or shorts above your knees all else is acceptable
You comment as
I need to pick up my kids from school.How flexible are the WFH positions.🤗
avatar-of-creator
9 months ago
WFH positions were not offered at my location🏙