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2.9
306 ratings
3.0
Salary & Benefits
2.4
Professional growth
3.2
Work-Life balance
2.9
Recognition & Support
3.1
Culture & Values
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Team

Professional experience

How many years of experience do Alorica employees have before joining?
What industries did Alorica employees work in previously?
Where did Alorica employees work before joining?

Educational background

What did employees at Alorica study?
Where did employees at Alorica study?
Fresno City College
Metropolitan Community College-Kansas City
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Employee data

How long do people stay in a role at Alorica?
How does Alorica rank for age & gender diversity?

Career advancement

How does Alorica rank for career advancement?
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Summary

Company information

History

Alorica is a leading provider of business process and customer satisfaction outsourcing solutions that span the entire customer lifecycle, serving more than 200 major clients worldwide in the automotive, financial services, healthSee more

Address

Multiple locations

Size

Large

Founded

1999

CEO

Andy Lee

Type

Company - Private

Revenue

$1B to 2B

Industry

Call Centers, Data Processing & Hosting Companies

What departments Alorica employees work at?
DepartmentsRatio
Customer Service30.5%
other occupation28.4%
HR Management8.1%
Computer User Support6.7%
Management - Other6.5%
General and Operations Managers5.6%
Sales - Other5%
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Jobs

Job openings

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* > * Customer Service RepresentativeJob in$15/HR Work At Home **Customer Service Representative-$15/HR Work At Home** Share this Job: Requisition ID: 180874 Job Category: Call Center Location: United States-Virginia-Fredericksburg-10300 Spotsylvania Ave...Read more
Customer Service Rep - BilingualAlorica Inc.San Antonio, TX
* > * Customer Service Rep Job in Bilingual * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs * High...Read more
Location: ONSITE: Cutler Ridge-19500 South Dixie Highway Cutler Ridge 33157 Pay: Max $39K GET TO KNOW ALORICA At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving...Read more
b'**Get To Know Alorica**\n \n\n \nAt Alorica, we only do one thing \xe2\x80\x93 make lives better, one interaction at a time. We\xe2\x80\x99re a global leader in customer service and experience, serving the world\xe2\x80\x99s biggest brands with tens of...Read more
b'**GET TO KNOW ALORICA**\n \nAt Alorica, we only do one thing \xe2\x80\x93 make lives better, one interaction at a time. We\xe2\x80\x99re a global leader in customer service and experience, serving the world\xe2\x80\x99s biggest brands with tens of...Read more
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations...Read more
Works closely with a team of recruiters managing recruiting activities and building candidate relationships to support the daily Human Resources operations functions for a call-center facility. Responsible for all portions of roster management. This Talent...Read more
Customer Service Rep - Work at HomeAlorica Inc.San Antonio, TX
* > * Customer Service Rep Job in Work at Home * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs...Read more
* > * Customer Service Rep Job in Work at Home * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs...Read more
Facilities Associate IIIAlorica Inc.Tucson, AZ
Hiring in Arizona only Job description We are looking for a Facilities Management Technician to support a specific location or locations to ensure proper support and maintenance of Alorica's leased or owned buildings. Candidate utilizes advanced skills to...Read more
* > * Warehouse Associate $15.50/Hr Permanent Position MJob inF First Shift * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts...Read more
* > * Warehouse Forklift Operator Job in $17.00/Hr Permanent Position M * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts...Read more
ReceptionistAlorica, Inc.Hialeah, FL
This position is responsible for the professional and efficient managing of the companys lobby area, greeting and directing visitors, including vendors, clients and customers. Answers incoming telephone calls and messages, supplies information to ca...Read more
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations...Read more
Onsite Customer Experience Agent $15 / hourAlorica Inc.Corpus Christi, TX
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations...Read more
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations...Read more
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations...Read more
**GET TO KNOW ALORICA** At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of...Read more
**GET TO KNOW ALORICA**At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of...Read more
**GET TO KNOW ALORICA**At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of...Read more
Vice President New Logo SalesAloricaFort Lauderdale, FL
**Alorica – Passion, Performance, Possibilities:**Consumer expectations for great service are rapidly evolving with a growing expectation for more options, ease, and effectiveness in every brand interaction. In today’s ultra-competitive market, providing...Read more
**GET TO KNOW ALORICA**At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of...Read more
**Get to know Alorica:**Consumer expectations for great service are rapidly evolving with a growing expectation for more options, ease and effectiveness in every brand interaction. In today’s ultra-competitive market, providing insanely great customer...Read more
**GET TO KNOW ALORICA**At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of...Read more
**GET TO KNOW ALORICA**At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of...Read more
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Q&A about Alorica

Want to know more about Alorica?
Learn what others have to say about Alorica or join the discussion by contributing a question or an answer.
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q:What year was Alorica founded?
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Sophie Hayes
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1999.
q:What industry does Alorica fall under?
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Benjamin Gardner
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Falls under Computer/Internet
q:Where is the headquarters of Alorica?
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Isabella Holmes
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It’s in Irvine, CA.
q:gender breakdown at Alorica?
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Sophie Hayes
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gender ratio is 45.9% female, 54.1% male.
q:How much revenue does Alorica generate?
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Benjamin Gardner
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$1b to 2b.
q:Who is the CEO of Alorica?
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Isabella Holmes
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Andy Lee.
q:How many years does an employee typically spend working for Alorica?
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Benjamin Gardner
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An employee typically spends 4-8
q:What size of companies did Alorica employees used to work for?
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Liam Brown
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Most worked for large businesses before.
q:How often do employees get promoted at Alorica ?
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Isabella Holmes
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advancement opportunities are low
q:Top future employers of Alorica employees?
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Sophie Hayes
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AT&T, Comcast, Conduent, Self Employed, The Home Depot, Verizon, Walmart, West Corporation.
q:Where did employees work before joining Alorica?
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Isabella Holmes
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APAC Customer Services Inc, Convergys, Expert Global Solutions, McDonald's, PRC, LLC, Walmart, West Corporation, Xerox.
q:Does anyone know the average age of employees at Alorica?
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Liam Brown
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Here’s an estimate I found for Alorica: 21-30.
q:What kind of degree do you need to work at Alorica?
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Sophie Hayes
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typically one of the followings No higher education, Bachelor of Science
q:What kind of degree does Alorica want from applicants?
q:do they hire felons at Alorica?
q:How can the background check be sped up at Alorica?
q:how are the working hours at Alorica?
q:How long did you work for Alorica?
q:Did you leave Alorica on good terms?
q:Hello! I’d like to know what a job interview is like?
q:pay every week or every 2 weeks?
q:Can someone tell me about the vacation policy at Alorica?
q:did you work at a big company before Alorica?
q:What is the mission of Alorica?
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Isabella Holmes
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"At Alorica, our mission is simple: to deliver insanely great customer experiences.".
q:Does alorica in Sherman tx drug test? If so how?
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Reviews

2.9
306 ratings
3.0
Salary & Benefits
2.4
Professional growth
3.2
Work-Life balance
2.9
Recognition & Support
3.1
Culture & Values
Have some insight of Alorica?
Get the scoop on what others who have experience with Alorica think of working there or join the conversation by leaving a review.
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Healthcare Producer (Contractor)
Huntsville, AL - January 26, 2023
Boomers Beware
2.4
Ratings
2
Professional growth
3
Salary & Benefits
4
Work-Life balance
2
Recognition & Support
1
Culture and Values
Disappointing, haphazard management and trainers (except for one). Management and training team were obviously “bonus driven” because they would berate new hires if they used the automated training courses in a manner that “they felt” would impede course completion ahead of expectations. I was specifically spoken to unprofessionally in an open classroom full of classmates by one trainer that stated “I’ve been doing this for 3 years.. and I can tell you that you are setting yourself up for failure by using the study materials the way you are”. This trainer didn’t know me, nor had she ever had a conversation with me before that day. End result .. Not did I succeed .. but I was one of the highest scorers on the Alabama State Licensing exam in our group .. and completed the training requirements 2 weeks ahead if expectations.

Pros and Cons
Work from home 100% after completing required training. Pay rate slightly higher than min. wage.
Horrible management and trainers due to roll over of exiting employees.
avatar-of-creator
sales and customer service rep
Spokane, WA - January 23, 2023
They gave good training to there employees
3.2
Ratings
3
Professional growth
3
Salary & Benefits
3
Work-Life balance
4
Recognition & Support
3
Culture and Values
Worked for Alorica for a couple years.Alorica outscorced with 24 hour fitness , direct tv and AT&T . I started with 24 hour fitness taking phone calls incoming from there clients and i would put notes in about there locations . Did this for couple months till they moved me over to Direct TV and AT&T because of my sale background . So i spent the next year and a have taking incoming calls from AT&T and Direct TV upgrading client packages . I stop working there because they where not paying me my commission...

Pros and Cons
Learned mores sales Tips
Not getting my commission
avatar-of-creator
January 3, 2023
Remote customer service representative
1
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I loved being able to work from home but the company is the absolute worst company I have ever worked for. Management is extremely horrible and don’t know how to communicate properly. Staff is extremely undertrained.

Pros and Cons
Ability to work from home
Extremely poor management
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Customer Support Associate
St Joseph, MO - December 14, 2022
Just not for Everyone
3
Ratings
3
Professional growth
3
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
What is the best part of working at the company? they really work with you and whatever you have going on What is the most stressful part about working at the company? system errors What is the work environment and culture like at the company? helpful and very diverse What is a typical day like for you at the company? most days are smooth

Pros and Cons
Fair pay, when one client program ends they will offer replacement
Poor healthcare options, no benefits, no sick leave or PTO, poor pay,
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Customer Service Agent
San Antonio, TX - December 10, 2022
Stressful job with poor support
2.6
Ratings
3
Professional growth
3
Salary & Benefits
2
Work-Life balance
2
Recognition & Support
3
Culture and Values
Alorica offers benefits, but compared to the low pay and hard work, there is very little compensation. Management would refuse escalation calls, and worsen situations due to their lack of support. Imagine a customer requesting a transfer, and no one will take it. Meanwhile the customer is screaming and cursing, and there is no way to deescalate the call.

Pros and Cons
Trains well in customer service
Poor managerial support and low pay
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Call Center CSR
Memphis, TN - November 23, 2022
Fun & Productive workplace
4.2
Ratings
4
Professional growth
4
Salary & Benefits
5
Work-Life balance
4
Recognition & Support
4
Culture and Values
Love begin able to bring up work day in the comfort of my home. Don't have to work about if gas in the car, what outfit to wear, etc. Just a short walk down the hall at work.

Pros and Cons
free lunch, friendly office, outside living
no parking, no bad food, no walking the dog at the park
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Customer Service Representative
Corpus Christi, TX - October 16, 2022
Stress Max
1.2
Ratings
1
Professional growth
2
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I had I team manger that was great. Other one only provided info/updates to favorites & when promotions were announced - recommended male who worked with husband. Never knew when & how changes needed to be done & always given more work because pharmacists Asst’s didn’t want to do it or management thought CSRs didn’t have enough to do. TMs were stressed max except favorites & you felt it.

Pros and Cons
None - no parties, maybe free lunch once a quarter
Too many to name.
avatar-of-creator
October 6, 2022
Dismal and demoralizing, favoritism and nepotism
2.4
Ratings
3
Professional growth
2
Salary & Benefits
4
Work-Life balance
1
Recognition & Support
2
Culture and Values
There was favoritism and nepotism galore, it was an uncomfortable and often hostile work environment.

Pros and Cons
It was a job
so much negativity
avatar-of-creator
October 2, 2022
Fun and productive work place
4
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Was a great opportunity to learn about customer service and how to handle inbounds calls and more technicians knowledge.

Pros and Cons
Lunch subsidy
Not to much money
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Rep
July 20, 2022
Worst job ever!
1
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
Slave wages and no overtime pay flat 9.00 per hour no matter how much you work. No respect, worst managers. They lie about getting you a supervisor.

Pros and Cons
Not unemployed
All of it!
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Customer Account Representative
May 26, 2022
Good work environment
4.4
Ratings
5
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
5
Culture and Values
I worked as a customer support representative and handled Amazon account. It was exciting ang challenging work.

Pros and Cons
Friendly colleagues, Good Work environment
lack of support
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Customer Care Associate
Humble, TX - May 17, 2022
Fun and supportive work environment
3.8
Ratings
4
Professional growth
3
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Alorica gave me a chance to prove my skills, when no one else would. Most companies I applied to did not see the relevance in my experience being a stay at home mom for approximately 10 years or employment skills from prior to then. After working with a very diverse group of people and acquiring current skills and experience with Alorica, I am more confident in my own abilities. Also, they work with me regarding accommodations I need for health issues. They have an open door and no retaliation policy. I have enjoyed working for them and value the experience I have accomplished.

Pros and Cons
Celebrations. Open door policy, Diversity, Remote positions
Parking can be far from entrance, pay could be better
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ccr
Homestead, FL - May 6, 2022
no support for employees
1
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
They chaned team leads every week. You never know who to talk to. I wasn't fired, just taken off schedule with not explaination.

Pros and Cons
none at all
none at all. worked 8 years, one .25 raise.
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Customer Service Agent
Humble, TX - April 23, 2022
Very gratifying helping customers
5