Amendment Specialist job

Education

- Associate's Degree
Skills

- Workday
- Clerical Experience
- Customer Service
- Word Processing
- Data Entry
Benefits

- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
- Paid Sick Time

Attention current State of Oregon employees: To for posted positions, please close this window and log into your Workday account and through the career worklet.

The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Health Statistics (CHS) in Portland, OR is recruiting for an Amendment Specialist to review and process amended birth certificates in compliance with Oregon Administrative Rule and Revised Statute. The Center for Health Statistics (CHS) is responsible for registering, certifying, amending, and issuing Oregon vital records. Oregon law (ORS 432) requires that all vital events such as births, marriages, divorces, registered domestic partnerships, dissolution of registered domestic partnerships, fetal deaths, and deaths be permanently recorded and registered.

What will you do?

As the Amendment Specialist, you will screen, review and process amendments to birth certificates by analyzing correction affidavits, supplemental reports, court orders, and other documents necessary to identify and amend the birth record. You will prepare and issue the new birth certificate with the appropriate forms and items and, when appropriate, reject the amendment and draft correspondence citing the reasons for the rejection. You will also review materials for new or pending amendment requests and forward requests to appropriate staff amendment specialist.

In this role, you will provide information about procedures, assist in completing forms, enter payment information into a computer kiosk (including credit card information), approve refunds, copy and attach documents to orders, and other duties related to preparing applications for amendments. It is critical that you follow all agency policies related to maintaining the confidentiality and security of customer information.

What's in it for you?
You will work with a team of public health professionals who are passionate about the work they do to ensure birth certificates are amended quickly and accurately. Are you a whiz on the keyboard with demonstrated speed and accuracy? Can you tackle a large workload with enthusiasm and determination to complete your daily goals? Do you like to be part of a productive team that maintains a high level of performance? If so, you couldn't ask for a better career match.

We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans . If you are highly productive and accurate with data entry, don't delay! today!

This is a full-time, permanent classified position and is represented by a union.

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law. Click here, to learn more about OHA's mission, vision and core values.

What are we looking for?

Requested Skills

Two years of general clerical experience of which included one year of word processing/data entry OR an associate degree in office technology
Preference will be given to applicants with customer service and call center experience
Experience providing friendly, diplomatic and knowledgeable customer service in-person and over the phone to the public, as well as agency and business representatives who have a role in filing and correcting vital records
Experience performing quick and accurate data entry and retrieval for extended periods of time
Keyboarding speed of a least 65 WPM with minimal errors is highly desired
Ability to work meticulously to ensure that work is completed legally and accurately
Ability to learn and laws and policies related to the registration and amendment of records
Experience reviewing applications/paperwork for completeness and compliance with laws and policies
Ability to follow processes from beginning to end to ensure records meet compliance criteria to allow processing/registration of amended birth certificates
Experienceing legal guidelines to accurately process birth record amendments
Ability to provide clear directions to customers both in-person and over the phone to obtain missing information, clarify conflicting information or complete insufficient information
Experience working independently, remaining productive and taking initiative on tasks when minimal direction is available
Experience maintaining a high level of confidentiality of all record information
Experience promoting a culturally competent and diverse work environment
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

How to

To for this position, follow the 'Apply' link above and complete the online application and all supplemental questions.

itional requirements:
You may attach the following documents which are not required:

Cover letter
Resume
Transcripts (recommended as all education must be verified)
Questions/Need Help?

If you have questions about this recruitment or need an alternate format to, please contact Cyndi Phipps-Roman, Senior Recruiter, at ******************************** or call ************. Please be prepared to describe the alternate format needed. TTY users please use the Oregon Telecommunications Relay Service: 1-************. For technical support, please call toll free 1-************, for customer service assistance.

itional Information

Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail ress to.
If you are a veteran, you may receive veteran's preference. Click here for more information about veterans' preference. If you checked that you are a veteran, you will be required to provide your documents later in the process.
We do not offer VISA sponsorships or transfers at this time. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check.The information will be d with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
Please attach only the documents that are related to the position such as cover letter, resume and transcripts. itional documents that are attached will not be reviewed.
Applicant Help and Support webpage
The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.