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4.1
152 ratings
4.1
Salary & Benefits
4.6
Professional growth
4.0
Work-Life balance
3.8
Recognition & Support
4.0
Culture & Values
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American Express (The American Express Company, also known as Amex) is a multinational financial services corporation headquartered in New York City, offering innovative payment, travel and expense management solutions. The company was founded in 1850 and is best known for its credit card and traveler's cheque businesses. The core solutions of the company are currently credit cards, small business credit cards, corporate cards, prepaid cards, savings accounts & CDs and gift cards. A world of opportunities, a world-class leadership and an inclusive culture will help you thrive if you choose to join the company. American Express has established a compensation package to support employees and families at every stage of their lives by caring about their physical, financial and emotional well-being, providing health benefits, wellness and prevention, tuition assistance, paid parental leave, and many more.

Company - Public
Over $10B
Large
Multiple locations
Financial Transactions Processing / Reserve / Clearinghouse Companies, Credit Intermediation Companies
1850
Ken Chenault
What departments American Express employees work at?
DepartmentsRatio
other occupation20.3%
Management - Other11.8%
Accounting / Finance11.6%
Computer / IT - Other9%
Administrative8%
Sales Managers & Supervisors6.8%
Software Developers and Programmers6.7%
avatar-of-creator
6 weeks ago
I come from a Architectural / Engineering background.
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See what companies are similar to American Express
Advertising
Large size
Commercial Banking Companies
Large size
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Team

Professional experience

How many years of experience do American Express employees have before joining?
Years of experience at American Express: Newcomers: 23%, Experiencers: 19%, Experts: 24%, Veterans: 34%. American Express employees have 8+ years experience on average before joining.
avatar-of-creator
6 weeks ago
I have worked in the Architectural Project Management field for over 35 years.
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Where did American Express employees work before joining?
Where they've worked before American Express: Citi, Cognizant, IBM. Typical American Express employees have worked at Citi.
avatar-of-creator
6 weeks ago
My past employer was CBRE/Heery.
You comment as
Citi
Cognizant
IBM
What industries did American Express employees work in previously?
Industry Background: The most typical industries of American Express: Computer Systems Design Companies, Consulting Companies, Commercial Banking Companies, Insurance Agency & Brokerage Firms, Design Firms. American Express employees most likely come
avatar-of-creator
6 weeks ago
Past experience in Design Firms
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Where did American Express employees work before joining?
Past employers' size at American Express: Small: 23%, Medium: 11%, Large: 66%. Most American Express employees have previously worked at large companies.
avatar-of-creator
6 weeks ago
I've worked in large companies.
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Educational background

What did employees at American Express study?
avatar-of-creator
6 weeks ago
My educational background is a Bachelors Degree in Architecture.
You comment as
Where did employees at American Express study?
Arizona State University-Tempe
Cornell University
avatar-of-creator
6 weeks ago
Graduated from University of Miami.
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Employee data

How long do people stay in a role at American Express?
Time employed at American Express: <1: 11%, 1-3: 28%, 4-8: 32%, 9-13: 14%, 14-20: 8%, 20+: 7%. Most American Express employees stay with the company for 4-8 years which is more than the industry average.
avatar-of-creator
6 weeks ago
I was employed by my last company for 23 years.
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How does American Express rank for age & gender diversity?
Gender ratio at American Express: 56.0% Male and 44.0% Female. Age ratio at American Express: 16-20: 0%, 21-30: 35%, 31-40: 40%, 41-50: 16%, 51-60: 7%, 60+: 2%. American Express rates - 14.0% more female than the industry average. Most American Expre
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Career advancement

How does American Express rank for career advancement?
Career advancement at American Express: very high. American Express ranks very high for career advancement which is above the industry average.
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What companies do American Express employees go on to work at?
Future employers of American Express: Amazon, American Express Global Business Travel, Capital One, Citi, IBM. People who work at American Express most typically go on to work for the Amazon.
avatar-of-creator
6 weeks ago
I would work for any of these well established organizations.
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Amazon
American Express Global Business Travel
Capital One
Citi
IBM

Find your job at American Express

American Express Reviews and Ratings

Have some insight of American Express?
Get the scoop on what others who have experience with American Express think of working there or join the conversation by leaving a review.
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Lead Software Specialist (Tech Lead)
Phoenix, AZ - July 8, 2023
Awesome place to work!
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I worked for American Express from 1991 - 2016; it was a terrific 25 year career. I was able to move to several different departments within the Technologies Umbrella and really had an awesome career.

Pros and Cons
Excellent benefits, compensation and ability to advance.
Not really anything negative to say - my career was awesome.
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Customer Service Agent
June 3, 2023
Great group to work with
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I was employed in the customer service department, maintaining customer accounts through written correspondence. I needed to maintain a high productivity which I over acceded. I worked from 7:00pm to 7:00am. Our group was so much fun to work with. We were all very close and helpful to each other .

Pros and Cons
Friendly office, celebrated everyone’s birthday, benefits
I don’t have any
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Travel Agent
Miami, FL - April 11, 2023
Working in American Express is not all that
1.8
Ratings
1
Professional growth
4
Salary & Benefits
1
Work-Life balance
2
Recognition & Support
1
Culture and Values
Pay is Good. However their is no work life balance. You spend hours trying to contact an airline for a client and trying to solve a clients issues.

Pros and Cons
The Pay is good
No work life balance. They only allow you 3 minutes to use the bathroom. ACW time is ridiculous
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Customer Service Representative
April 8, 2023
Fun and productive workplace. We were all happy employees!
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I worked the night shift, from 7:00 p.m. till 7:30 a.m. from Monday to Sunday. I could work overtime anytime I wanted. Our work came from the mailroom, where Amex cardholders could correspond with the representatives by mail. We could do anything from changing addresses, canceling cards, credit charges, etc. We worked on productivity, therefore, every piece of mail we worked on, had to be clocked in and sent to other departments.

Pros and Cons
Our lunch break was an hour and we got to sleep in our cars for naps
There weren't any cons. I loved working for this company.
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Trainer and Supervisor
Killeen, TX - February 17, 2023
Fun and fast-paced
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
This company had pros and cons. Training was amazing and the agents on my team were awesome. Great opportunity to learn not no room to grow. The Operation Manager and other upper management weren’t supportive so it was difficult to learn certain skills.

Pros and Cons
No leadership guidance
Upper management offered no support
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avatar-of-creator
West Valley City, UT - December 29, 2022
Customer Service New Account Analyst
3.2
Ratings
3
Professional growth
5
Salary & Benefits
3
Work-Life balance
2
Recognition & Support
3
Culture and Values
This company was very strict with stats, you had to answer so many calls an hour and you had to sell other products which made harder to hit your stats.

Pros and Cons
Nice working environment
They expected a lot of calls per hour
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avatar-of-creator
Team Leader
October 7, 2022
Best place to work
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I worked at Amex from 1999 - 2009... Worked In many different departments & was promoted to Team Leader/Supervisor in the banking division. Gained tons of experience & was by far the greatest place to work.

Pros and Cons
Diversity, Salary, Well structured & there is always opportunities to climb up the ladder
Lay offs during major changes in economy
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avatar-of-creator
Business Analyst
Phoenix, AZ - September 2, 2022
Do Not Work Here
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
If you are a female, be prepared for sexual harassment and for nothing to be done about it. I reported multiple people to HR for sexual harassment and was never taken seriously. I was then a part of an investigation which the other person retaliated resulting in an uncomfortable work environment. The management also has no concept of work life balance.

Pros and Cons
Potential to make good money
Location, management, culture, lack of work/life balance
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avatar-of-creator
June 9, 2022
Awesome place to work
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
20 years was a great place to work. I'm sure awesome now. I we able to advance though out the company

Pros and Cons
great advancement
None at the moment
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Print Operator
May 6, 2022
Best place to work
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
My mom started there in the late 70's. I then got my job in 1984, worked there for 13 years. It was an amazing place to start and learn work ethics and values. I worked in many departments and learned enough to make me confident in any other position going forward. Everyone was support of each other and have made many friends who I am still friends with today.

Pros and Cons
job knowledge, parties, teamwork, fun amazing cafeteria
I didnt have any
You comment as
avatar-of-creator
Las Vegas, NV - March 7, 2022
Sales & Marketung Director
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
18 yrs. High management in the hospitality industry. Highly recommended by all developers. Presidents & Millionaires Club in the U.S. & Latin America.. Worked with ARDA to improve occoupancys thereby increasing net profits.

Pros and Cons
The people around me focused on achievements with a company that creates trust
None that I can visualize
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avatar-of-creator
FXIP International Over seas payment
Lake Mary, FL - February 17, 2022
I enjoy working in a Fast based Company it keeps my mind alerts and i can perform beeter
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
between the International FXIP Payments to the got the card on Amex cards it was a challenge the approval rates well outweighed the denials

Pros and Cons
working in a family with a group of people who have the same interest of you
driving unless work from home depends where the office is located
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avatar-of-creator
Clerical Assistant
February 9, 2022
Great place to work
4.0
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
I loved working here, they made it really comfortable for me and they gave me assignments that I excelled at and they praised the work I did. They also allowed me to either come in early or work late.

Pros and Cons
Friendly office
No real cons
You comment as
avatar-of-creator
Risk Management Service representative
Fort Lauderdale, FL - October 29, 2021
Best in class Training
4.2
Ratings
3
Professional growth
5
Salary & Benefits
5
Work-Life balance
4
Recognition & Support
4
Culture and Values
Best 16 week customer service training ever. I have implemented my training from this company in every aspect of every job I have held since.

Pros and Cons
Exemplary training and A+ employee benefits
Parking was far away
You comment as
avatar-of-creator
Phoenix, AZ - October 6, 2021
Overall Excellent Company to Work For
4.2
Ratings
4
Professional growth
5
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
American Express was an excellent company to work for, excellent benefits, good work life balance, depending on the role you held. Upper management did have a tendency to play favorites and those that should probably have been promoted to the next level were often overlooked due to the favorites games. Overall, they treat their employees very well and are a superior company to work for.

Pros and Cons
Pay, benifits are all excellent for a company this size.
Needs to have more Senior Level Training
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avatar-of-creator
Commodity Trader
September 17, 2021
trading commoedities was awesome!
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
did this right out of college for many many years until trading went on line.....then went on to work in the airport industry while continuing trading on line

Pros and Cons
everything
open outcry on trading floor no longer exists
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avatar-of-creator
Lounge Attendant
Jamaica, NY - September 4, 2021
Its great
3.6
Ratings
4
Professional growth
5
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
People are friendly, they have different race too. Just that if feels like they doesn't care about their workers that much, but they have good pay.

Pros and Cons
Free lunch
They doesn't care about emploes
You comment as
avatar-of-creator
Senior Specialized Travel Consultant
Phoenix, AZ - May 7, 2021
Care for their employees
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
No better work environment to work. Love working virtual for them. Took care of us even into furlough from Covid. Unfortunately had to be terminated due to what the virus did to the entire industry but for what they did to care for us was above and beyond. The most capable employees and managers. If I am lucky, I will get hired back when this is over. It is ugly out in the job market but this company is beautiful.

Pros and Cons
Great benefits, caring company and awesome employees.
Can't think of one.
You comment as
avatar-of-creator
Call Center Team Lead
April 1, 2021
Life at American Express
4.6
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
4
Recognition & Support
4
Culture and Values
I went from a call center agent to new hire training OJT and instructor then Team Leader. I worked for them for 15 years

Pros and Cons
Growth and plenty of experience
Schedules were by seniorety so if your new you could get an awful schedule
You comment as
avatar-of-creator
MSP
Flushing, NY - March 17, 2021
The Centurion Lounge
4.8
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
4
Recognition & Support
5
Culture and Values
Worked for American Express for over 23 years. From ft. Lauderdale, Fl to Atl now to New York. Had a time of my life in each state . Met people from different walks of life. Loved the experience.

Pros and Cons
Working at the airport
Lounge manager for LGA?
You comment as
avatar-of-creator
March 15, 2021
Travel Specialist
3.8
Ratings
3
Professional growth
5
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
5
Culture and Values
I worked in the boutique travel department Consulting with card members about their travel needs for business and/or family vacations American Express designed their own reservation and research systems as well as a tool to correspond with clients. American Express is a “numbers” performance company with the highest customer service standards. They view the client is always right even when they review recorded telephone conversations between clients and agents. I enjoyed my time with American Express as it allowed me to work from home doing what I love

Pros and Cons
Great benefits
clients don’t always tell the entire story of a situation when they speak to manager
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Discussion about American Express

Want to know more about American Express?
Share your thoughts and ideas about American Express with others in our community.
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When was American Express established?
avatar-of-creator
Sophie Hayes3 years ago
1850.
You comment as
What industry does American Express operate in?
avatar-of-creator
Sophie Hayes3 years ago
Accounting/Finance.
You comment as
What’s the stock symbol of American Express?
avatar-of-creator
Liam Brown3 years ago
AXP.
You comment as
Where can I find American Express’s headquarters?
avatar-of-creator
Benjamin Gardner3 years ago
New York, NY.
avatar-of-creator
A year ago
I worked in Plantation, FL. I believe they closed that location and is now in Sunrise, FL
You comment as
What’s the gender distribution at American Express?
avatar-of-creator
Sophie Hayes3 years ago
44.0% female, 56.0% male.
You comment as
What’s American Express’s yearly revenue?
avatar-of-creator
Benjamin Gardner3 years ago
over $10b, i think
You comment as
What companies are similar to American Express?
avatar-of-creator
Sophie Hayes3 years ago
Amazon, Bank of America, Citi, Google, JPMorgan Chase & Co., Microsoft Corporation, Visa, Wells Fargo.
You comment as
What’s the name of American Express’s CEO?
avatar-of-creator
Benjamin Gardner3 years ago
Ken Chenault.
You comment as
How long do people usually work for American Express?
avatar-of-creator
Isabella Holmes3 years ago
4-8 year(s).
avatar-of-creator
A year ago
It all depends if you are in it for the long haul. Many people retire from Amex.
You comment as
what kind of companies did American Express employees work for?
avatar-of-creator
Liam Brown3 years ago
Large companies before American Express.
You comment as
are my chances high for career advancement at American Express?
avatar-of-creator
Benjamin Gardner3 years ago
yes, chances of career advancement are very high.
avatar-of-creator
A year ago
yes, the skies the limit!
You comment as
Top future employers of American Express employees?
avatar-of-creator
Isabella Holmes3 years ago
Amazon, American Express Global Business Travel, Capital One, Citi, IBM, JPMorgan Chase & Co., MasterCard, Wells Fargo.
You comment as
Where did employees work before joining American Express?
avatar-of-creator
Benjamin Gardner3 years ago
Citi, Cognizant, IBM, Infosys, JPMorgan Chase & Co., Syntel Inc, Tata Consultancy Services, Wells Fargo.
You comment as
How old are American Express’s employees in general?
avatar-of-creator
Benjamin Gardner3 years ago
around 31-40.
avatar-of-creator
A year ago
20's and all the way up to retirement.
You comment as
What kind of degree do you need to work at American Express?
avatar-of-creator
Sophie Hayes3 years ago
typically one of the followings No higher education, Bachelor of Science, Bachelor of Arts, Master of Business Administration
avatar-of-creator
A year ago
I graduated high school and didn't go on to college
You comment as
thoughts on company culture at American Express?
avatar-of-creator
A year ago
You can start a low position and work all the way to the top
You comment as
which days American Express pays their employees?
avatar-of-creator
A year ago
Every other Friday
You comment as
did you work at a big company before American Express?
avatar-of-creator
A year ago
no
You comment as
do you work shifts at American Express?
avatar-of-creator
A year ago
Yes, I worked the graveyard shift from 7:00 pm till 7 am
You comment as
Does American Express hire people with a criminal record?
avatar-of-creator
A year ago
I don't believe so
You comment as
what was the reason you left your job at American Express?
avatar-of-creator
A year ago
I relocated to Sunrise, FL
You comment as
What’s American Express’s business mission statement?
avatar-of-creator
Liam Brown3 years ago
"We work hard every day to make American Express the world's most respected service brand.".
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
Are you and American Express a perfect pairing? Let's explore your common touchpoints.