Expired job

Just missed a job?

Sign up and never miss an opportunity again!

AMR Risk and Compliance Investigator job

AppleAustin, TX
Apple jobs

Company

Company Description

Cupertino, California-based Apple designs, manufactures, and markets mobile communication and media devices, computers, and various related software (the Mac, iPhone, iPad, and Apple Watch, iTunes, the App Store, Apple Music, and several other). Apple is committed to make the best products in the market, creating solutions that serve everyone. Apple celebrates inclusion and diversity, and believes in the power of an accepting culture. Strengthening its commitment to leave the world better than we found it, Apple has been supporting underserved schools in the US as part of ConnectED, pledging $100 million of teaching and learning solutions since 2014. Environmental sustainability is also at the forefront of the Apple core values - it strives to develop products that make the least environmental impact. At Apple you can take advantage of health and wellness resources and time-away programs including the option to buy Apple stock at a discount, charity events, reimbursement for continuing your education, and special employee pricings on Apple products.

Job Description

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have imagined — and now can’t imagine living without. Are you excited by the idea of making a real impact? If so, a career with Apple might be your dream job... Just be prepared to dream big. Teamwork is important at Apple, and every single day you will connect with, and be supported by, your peers and colleagues at one of the most diverse and inclusive companies in the world. As an individual, you will have responsibility for contributing to our continued success and be a key player within your job function. We support and promote career development throughout the organization, offering an exciting career with many opportunities to enable you to perfect your existing skills - and acquire new ones. The AppleCare Global Vendor Strategy’s Risk and Compliance team is focused on protecting Apple’s brand by mitigating risk and driving timely compliance within AppleCare contact centers. The Risk and Compliance Investigator examines activity in the Contact Center which may impact the Apple brand by working closely with the regional Risk and Compliance Manager and Reporting teams. This position can be based in Austin or Sacramento.



Key Qualifications
Key Qualifications

  • Ambitious and self-motivated with excellent skills in project management, negotiation, problem solving, and relationship management
  • Able to work independently, multi-task and resolve issues of a time-sensitive nature with a strong sense of urgency
  • High level of independence in driving results and driving what matters
  • Proven experience in analyzing and making sense of complex data
  • Able to articulate complex issues and solutions with brevity.
  • Fluent English written and verbal communication skills. Additional languages advantageous



Description
Description

The AppleCare Risk and Compliance (R&C) Team exists to protect our customer’s privacy and Apple by ensuring AppleCare Contact Centre tools are used in accordance with Apple policy. We actively work to eradicate known non-compliant behaviors and stem new non-compliant behaviours before they become widespread. - Manage and close investigations, updating investigation trackers in a timely manner. - Experience using AppleCare CRM tools and AppleCare management call recording tools - Deep knowledge of AppleCare (technical & procedural knowledge) - Ability to identify risks and provide recommendations to drive decreases in known behaviors - Provide regional trending/insights to Regional R&C Managers. - Compliance report creation and validation based on unknown/known bad behaviors - Drive initiatives to prevent further incidents


Education & Experience
Education & Experience

Bachelor's degree or equivalent experience

Apple

Type

Company - Public

Size

Small

Revenue

$5M to $10M

Location

Multiple locations

Industry

Retail

Founded

1976

CEO

Tim Cook

Job Filters

SummaryPosted: Sep 24, 2020Weekly Hours: 40 Role Number:200194225Apple's Synthetic Data Group is looking for an experienced 3D Application Engineer to help scale our next generation synthetic data workflows for content creators and synthetic data engineers...Read more
SummaryPosted: Jun 18, 2019Weekly Hours: 40 Role Number:200054355Why Apple?We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to...Read more
NPI Cell EngineerAppleSanta Clara, CA
SummaryPosted: May 11, 2020Role Number:200170196Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? As part of our Battery Engineering group, you’ll help craft creative battery...Read more
Motion Graphic DesignerAppleSanta Clara, CA
SummaryPosted: Jan 23, 2020Weekly Hours: 40 Role Number:200140497Apple is looking for an exceptional motion graphic designer to join the Channel Strategy and Operations (CSO) team. The CSO team is responsible for training and enabling salespeople at Apple...Read more
SummaryPosted: Sep 1, 2020Role Number:200153917Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no...Read more
Similar jobs in the area
eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be...Read more
FLSA Status: ExemptPosition Summary:The Compliance Investigator coordinates complaint investigation activities and projects to ensure regulatory compliance, and develops, tracks, and manages customer complaint investigations per procedures.Assures all...Read more
This position requires the demonstrated ability to: -foster open communication; -develop employees through training, goal setting, and providing feedback; -use creative thinking to solve problems and implement solutions; -engage and inspire leadership and...Read more
Deputy Associate Commissioner Policy & ProgramTexas Health & Human Services CommissionAustin, TX
Director VThe Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Deputy Associate Commissioner (DAC) for Policy and Program. The DAC for Policy and...Read more
flexjobs
Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends—it's up to you. Earn Good Money. You’ll earn by bringing people the food they love from local restaurants. Choose...Read more
Associate Commissioner (Statewide Intake)Texas Health & Human Services CommissionAustin, TX
Provides leadership and performs highly advanced managerial work overseeing the statutorily mandated 24-hour,7 days per week operation of the Department of Family and Protective Services (DFPS) Statewide Intake program, which receives and assigns reports...Read more
Investigator VIITexas Health & Human Services CommissionAustin, TX
The Investigator VII position reports to the Manager of the Special Investigations Unit within the Quality Assurance Division and is tasked with performing internal investigations as well as investigations/re-investigations of all facility types via...Read more
The Fraud Analyst will provide critical support to the Risk Management team at NetSpend. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform...Read more
Description SHIFT: Day Job SCHEDULE: Full-time Investigator Assistant This position will be a remote opportunity Responsible for providing administrative support to the investigative unit and performing research on data to assist in identifying cases of...Read more
AML ComplianceAdecco USAAustin, TX
Do you come from a professional call center environment? Adecco is staffing for one of the top pre-paid card companies and we are looking for well-spoken, professional, and dependable call center representatives with that is responsible for researching and...Read more
Position:AML Compliance-36582 Location: Austin, TX,78701 Pay:18.00 HR Shift:Day shift AML Compliance is responsible for researching and resolving disputes submitted to our client’s customer Service department. This includes but is not limited to handling...Read more
Show more jobs
500+ more jobs

Similar jobs

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,30...Read more
Description D.R. Horton, Inc., the largest homebuilder in the U.S. , was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry...Read more
About the Role: As a Fraud (Loss Prevention) Team Lead at Stitch Fix , you’ll develop, motivate, and manage a team of Loss Prevention Specialists who are responsible for tracking and mitigating fraud and protecting the security of our clients’ accounts. As...Read more
The Fraud Analyst will provide critical support to the Risk Management team at NetSpend. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform...Read more
Postion:Fraud Analyst Location: Austin, TX 78752 Pay:15.00 an hour Shift: Monday - Friday, 11 am - 8 pm The Fraud Analyst will provide critical support to the Risk Management team. The successful candidate will quickly develop an understanding of the...Read more
The Role The Security Intelligence Technical Investigator isresponsible for responding to security incidents, investigating securitymatters, and collecting information via technical means regarding threats tothe company. The role will report tothe...Read more
3.7| ||Full-time|13 hours ago| Full Job Description Job Summary Interviews, investigates and evaluates clients incarcerated on criminal charges to determine their eligibility for personal bond and determines indigent status for court appointed attorney...Read more
Intro: Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them...Read more
7423BR Title Officer (Remote) Sandpoint Idaho Job Description Summary: Searches public records and examines titles to determine legal condition of property title by performing the following duties. Essential Duties and Responsibilities include the...Read more
Erickson Immigration Group (EIG), is a full-service, premium business immigration law firm located in Arlington, VA. We pride ourselves on a perfect plus customer experience through trust, honesty, transparency, and availability to our clients. We are...Read more