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Application Support Analyst job

Infinity Consulting Solutions jobs

Company

Salary

Skills

Company Description

Infinity Consulting Solution is a staffing and recruiting company that connects talented people to the businesses who need them. It specializes in recruiting staff from the following departments: IT, accounts, compliance and legal, human resource, and customer service. It has other offices in Denver, Dallas, Chicago, Minneapolis, Florida, Houston, Columbus, and Delaware. It was established in 2001 and its headquarters placed in New York. The company offers the following services: contract placement, permanent placement, temporary to permanent placement, and payroll services collaboration. Its mission is to make long-term relationships by matching the right people with proper workplaces. It offers the following job opportunities: data and operation analysts, system analysts, financial crime consultant, project coordinator, risk investigators, and reporting analysts. Employees get the following benefits: paid vacations, sick leave, insurance benefits, and retirement plans.

Job Description

SEARCH: ALL OF THE KEYWORDS ANY OF THE KEYWORDS

  • Location: Newark, NJ
  • Job Type: Direct Placement
  • Ref No: 19-07306
  • Date: December 17, 2019
  • Job title :
  • Questions about this job listing? Contact the recruiter now.

    What You Will Do:

  • Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas
  • Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors
  • Triage and escalation support for members of the broader technology team including evenings and weekends on a rotation basis.
  • Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication.
  • Providing oversight for the stability of the production environment within the change management process and ensuring policies are enforced.
  • Relationship management internally with the investment teams, operations teams, audit, risk and compliance teams.
  • Navigate the broader technology organization, build relationships to manage the team's agenda with our critical technology partners.
  • Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements.
  • Proactively identify improvements and address them through independent thinking within a consensus driven team.
  • Work in close partnership with the development teams to identify, escalate and help persistent patterns of issues.
  • Partner closely with testing and release control teams to move tested code into production.

  • Qualifications:

  • 7+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC, with a particular focus on application testing, release control and support.
  • A hunger for continuous improvement, constantly looking for opportunities to improve upon the status quo and a desire to improve the support experience for our business and technology teams.
  • A tenacious sense of ownership and a desire to bring incidents to resolution quickly
  • A disciplined approach to problem management, working with development and service management teams to ensure technical incidents do not reoccur
  • Demonstrated experience with service management functions including tight adherence to change, incident and problem management practices.
  • Partner closely with Agile development teams to ensure best-practice checks are followed before new releases and systems are moved into a production supportable state
  • Experience working within a global organization effectively leveraging cross regional teams.
  • Technical fluency in a variety of technologies including industry leading asset management vendor applications.
  • Experience with the use and capabilities of Enterprise Scheduling/workflow software. Experience with Autosys preferred.
  • Direct experience with the Atlassian product suite, including JIRA and Confluence is a plus
  • Documentation of systems, platforms, changes, incidents, resolution steps into online support wiki's and knowledge bases.
  • Unix and Windows scripting experience. Experience with Java preferred.
  • Experience with Sybase and MS SQL Server. SQL database query and reporting experience. FIX protocol is a plus
  • Estimated annual salary
    $79,027
    average
    Minimum
    $62,886
    Maximum
    $95,617

    TASKS

    • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
    • Troubleshoot program and system malfunctions to restore normal functioning.
    • Expand or modify system to serve new purposes or improve work flow.
    • Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Infinity Consulting Solutions

    Type

    Company - Private

    Size

    Medium

    Revenue

    $25M to $50M

    Location

    Multiple locations

    Industry

    Human Resources

    Founded

    2001

    CEO

    Doug Klares

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