Application Support Engineer job

company building AlphaSights location San Francisco, CA
4.4 excellent trustpilot rating

Job

Company

Description

Salary

Skills

Summary

Job openings

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Company Description

AlphaSights is an Information services company, which provides business expertise to different business professionals across all geographies and industries. The company is privately owned and was founded in 2008. It is headquartered in London, England. It provides research services, knowledge services, business expertise, professional expertise and business intelligence. They strive on the mission to provide knowledge to the world's professionals. While recruiting for their firm they focus on adaptability, emotional intelligence, humility and passion of the applicant. Their working environment is fast paced, excellence and result driven in which they work to bring out best output. If you want to create an impact and to grow in a professional field, it's a great opportunity to start your career.

Job Description

About AlphaSights

AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investment and business decisions. With 1200+ employees and nine offices across the US, Europe, Middle East, and Asia, AlphaSights regularly ranks as one of the fastest-growing companies in the world.

Learn more at alphasights.com

The Application Support Engineer role:

AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.

From day one, you will be given areas of responsibility and be expected to manage your own time. You will need to maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support in a fast-paced environment. You are proactive, creative, and enjoy interacting with other people. You are always to be looking for ways to improve your own work while at the same time being committed to helping the wider team succeed. You are excited to make the most of on-the-job and classroom-based learning, and the opportunity to dive into the field of IT through exposure to a wide array of different technologies, regions, and challenges.

Based in San Francisco , you will provide online and in-person support to the office. At the same time, you will be joining a global team, contributing to remote support of our global offices in the US, EMEA and Asia.

What you'll be doing:
  • Troubleshoot and debug application/software issues raised by end users of in-house built, proprietary software.
  • Liaise with Engineering team to establish support workflows, monitor support queue for escalated issues, and optimize support platforms for data sharing between Tech Ops and Engineering.
  • Verify and document bugs for tracking and escalation
  • Proactively test for potential technical issues that users may face
  • Maintain and contribute to an existing Knowledge Bank used by internal tech team
  • Aggregate and provide key customer insights and serve as a liaison between users and Software Engineering/Product Development team
  • Work closely with Software Engineering on special projects as assigned
  • Collaborate with the Product team on iteration planning, releases, feature requests and prioritization
You might be a fit if you:
  • Have 1+ years of relevant experience in similar roles (Customer Support Engineer; User Support, emphasis on software support)
  • Have evident problem solving skills; strong technical troubleshooting skills
  • Demonstrate proficiency in product documentation
  • Possess excellent interpersonal and communication skills
  • Focus on excellent time management, decision-making and organizational skills
  • Attained Bachelor's degree, demonstrating strong academic credentials in relevant fields (Computer Science, Management Information Services, Computer Information Systems or similar)
  • Enjoys working in a dynamic and developing environment

AlphaSights is an equal opportunity employer.
4.4 excellent trustpilot rating
green circle info icon  This position is open. This job was posted on Tue Apr 19 2022 and expires on Thu May 19 2022.
Minimum $80,311
$93,013 average
Maximum $104,031

Tasks

  • Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
  • Develop or direct software system testing or validation procedures.
  • Direct software programming and development of documentation.
  • Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
  • Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
  • Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
  • Design or develop software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
  • Prepare reports or correspondence concerning project specifications, activities, or status.
  • Confer with data processing or project managers to obtain information on limitations or capabilities for data processing projects.
  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
  • Coordinate installation of software system.
  • Monitor functioning of equipment to ensure system operates in conformance with specifications.
  • Supervise and assign work to programmers, designers, technologists, technicians, or other engineering or scientific personnel.
  • Advise customer about or perform maintenance of software system.
  • Train users to use new or modified equipment.
  • Specify power supply requirements and configuration.
  • Evaluate factors such as reporting formats required, cost constraints, or need for security restrictions to determine hardware configuration.
  • Use microcontrollers to develop control signals, implement control algorithms, or measure process variables, such as temperatures, pressures, or positions.
  • Recommend purchase of equipment to control dust, temperature, or humidity in area of system installation.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Mathematics - Using mathematics to solve problems.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

AlphaSights

Description

AlphaSights is an Information services company, which provides business expertise to different business professionals across all geographies and industries. The company is privately owned and was founded in 2008. It is headquartered in London, England. It provides research services, knowledge services, business expertise, professional expertise and business intelligence. They strive on the mission to provide knowledge to the world's professionals. While recruiting for their firm they focus on adaptability, emotional intelligence, humility and passion of the applicant. Their working environment is fast paced, excellence and result driven in which they work to bring out best output. If you want to create an impact and to grow in a professional field, it's a great opportunity to start your career.
Type

Company - Private

Size

Medium

Revenue

$50M to $100M

Location

San Francisco, CA, and others

Industry

Unclassified

Founded

2008

CEO

Max Cartellieri

Website

Visit Website

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