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Application Support Engineer job

Alta It ServicesSilver Spring, MD
Alta It Services jobs

Job Description

For immediate consideration please send your resume to

Applications Support Engineer


Silver Spring, MD

US citizenship required per government contract

Public Trust Clearance

Basic Qualifications:

  • 4+ years basic Linux system administration (Red Hat Enterprise Linux, CentOS, or similar)
  • 2+ Linux (Bash shell) for basic operations
  • 2 years'' experience supporting Atlassian server products such as Jira Software, Jira Service Desk, Confluence, or Bitbucket
  • Ability to pick up additional applications as needed on either Windows or Linux hosts

Preferred Qualifications:

  • Familiarity with basic Windows Server 2012R2/2016 administration (installing software and troubleshooting application services) is a plus
  • Strong written and verbal communication skills
  • A proactive approach and the ability to work both independently and within a team
  • Ability to work independently

Duties and Responsibilities

  • Serve as the Applications Support Engineer responsible for application-level configuration, troubleshooting, and administration for network applications hosted on the administrative LAN.
  • Perform user-level administration such as:
    • Adding/modifying/removing users from applications
    • Creating/modifying/removing projects, roles, and groups
    • Assigning user permissions within applications and projects
    • Troubleshoot user permissions and access issues in the application
  • Monitor application logs and respond to events requiring intervention
  • Perform application software upgrades and routine application patching
  • Instruct users in how to perform basic tasks inside the application
  • Coordinate with system administrators to troubleshoot and resolve issues at the operating system or server level
  • Coordinate with service desk technicians to troubleshoot and resolve issues at the user workstation level
  • Maintain application-level documentation on applications, particularly specific to their configuration and usage

- provided by Dice Linux, Windows, Scripting

by Jobble

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