Application Support Specialist -- AEHR -- Full Time job

company building Northwell Health location Manhasset, NY
Application Support Specialist -- AEHR -- Full Time
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Manhasset, NY
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Northwell Health
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Company Description

Northwell Health is New York State’s largest health care provider and private employer, with 21 hospitals and over 500 outpatient practices. We care for more than 1.8 million people annually in the metro New York area and beyond, thanks to philanthropic support from our communities. Our 61,000 employees – including 15,000+ nurses and 2,500+ doctors within Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institute. We're training the next generation of medical professionals at the visionary Hofstra Northwell School of Medicine and the School of Graduate Nursing and Physician Assistant Studies. And we offer health insurance through CareConnect. For information on our more than 100 medical specialties, visit

Job Description

Job Description Applications Support Specialist provides on-site support to end-users of AEHR systems. Job responsibilities also include :
  • Facilitates on-going and on-site support/training to increase AEHR knowledge base and adoption.
  • Provides AEHR system on-site support and training to end-users via person-to-person, WebEx and/or small group training sessions.
  • Instructs users on log-in procedures, navigation and data entry procedures.
  • Performs role-based and specialty-specific instructions as needed.
  • Reports to Manager and Coordinator on outcomes of all support and training sessions.
  • Provides input for on-going development of training materials, reference guides and job aids.
  • Working as part of a team, assists with training logistics of implementation of systems, following the software development lifecycle and standard project management methods.
  • Assists in analyzing and troubleshooting escalating issues and executing solutions.
  • Interacts to assist in collecting, documenting and analyzing issues and findings of outcomes.
  • Communicates clearly and timely with clients and end users.
  • Performs related duties, as required.
  • ADA Essential Functions
  • High School Diploma or equivalent, required. Bachelor's Degree in Information Technology, or related field, preferred.
  • Minimum one (1) year training experience or related clinical computer experience in a healthcare environment, required.
  • Strong presentation, training, mentoring and interpersonal skills, required.
  • Knowledge of healthcare and outpatient facility work-flow processes, preferred.
Our Culture Transforming care, optimizing patient satisfaction and creating better patient outcomes are just some of the things our talented team members are doing at Northwell Health each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Patients first; Caring; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Click on the link to learn more about us: Please note: Northwell Health is a smoke-free environment. Smoking and the use of tobacco products is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. Free smoking cessation programs and quit medications are offered to team members who wish to quit through the Northwell Health Center for Tobacco Control.
This job was posted on Thu Dec 14 2017 and expired on Sat Dec 16 2017.


  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Install network software, including security or firewall software.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Provide telephone support related to networking or connectivity issues.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Analyze network data to determine network usage, disk space availability, or server function.
  • Perform routine maintenance or standard repairs to networking components or equipment.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Install or repair network cables, including fiber optic cables.
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Train users in procedures related to network applications software or related systems.
  • Test repaired items to ensure proper operation.
  • Install and configure wireless networking equipment.
  • Maintain logs of network activity.
  • Document help desk requests and resolutions.
  • Research hardware or software products to meet technical networking or security needs.
  • Create or revise user instructions, procedures, or manuals.
  • Run monthly network reports.


  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.


  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Northwell Health


Lake Success, New York-based Northwell Health is a nonprofit integrated healthcare network, the largest in New York State, with more than 68,000 employees and 5,000 volunteers, operating 23 hospitals and nearly 800 outpatient facilities. The flagship hospitals of Northwell Health are North Shore University Hospital and Long Island Jewish Medical Center. The entrepreneurial spirit of Northwell Health promotes a culture of innovation which encourages and expects big breakthroughs. Here you will not find typical 9-to-5 jobs, and you will be expected to push boundaries, question assumptions and go the extra mile. In return Northwell Health will reward you with health coverage, life insurance, retirement plans, paid time off and more, so that you can tailor a plan that meets your unique circumstances and stage of life. The organization has introduced a program of six behavioral expectations to recognize and reward those employees who exemplify or exceed them.





Over $10B


300 Community Dr.Manhasset, NY, 11030and others


General Hospitals, Outpatient Care Centers




Michael J. Dowling


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