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Job Duties and Responsibilities:
1. Provide all customers with exceptional customer service and foster good resident relations
2. Train and supervise staff on all job responsibilities and be a valuable leader of an effective on-site team
3. Enforce Top 11, agency mission, vision and values and management policies and procedures
4. Perform functions in a continuous manner without assistance/supervision
5. Meet and greet customers in person and on the telephone
6. Participate in the showing and renting of apartments to prospects
7. Participate in the taking of applications and other necessary paperwork to rent or renew apartments
8. Assist residents with their questions and record service requests
9. Receive and input rents and all other fees from prospects and residents
10. Participate in rent collection, and collection of delinquent rents
11. Maintain site records (resident files, certification, payables, M/I and M/O inspections, etc.)
12. Perform community inspections
13. Assist in maintaining budget controls, maximizing income potential and controlling operating expenses
14. Participate in preparing for and performing the marketing outreach program
19. Assist and participate in resident activities and retention programs
20. Assist in maintaining impeccable curb appeal and interior cleanliness
21. Participate in the polishing up of the model, vacant apartments and the tour route
22. Assist with contractors
23. Perform other duties, as assigned
Position Requirements:
1. Must possess one year of property management & Leasing Agent experience, which includes supervisory responsibilities
2. Must have knowledge of managerial, supervisory and fiscal practices
3. Must possess the ability to communicate effectively, both verbally and in writing.
4. Must possess excellent organizational skills and the ability to multi-task and meet deadlines
5. Must have intermediate proficiency with Microsoft Office applications, Yardi experience desired
6. Maintain professional office environment
7. Affordable/Tax credit experience preferred