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Assistant Store manager job

Ross Stores, Inc jobs

Company

Salary

Skills

Company Description

Ross Stores, Inc., operating under the brand name Ross Dress for Less, is an American chain of discount department stores selling fashion apparel. It operates 1,483 locations in 37 U.S. states. Career areas with the company include Stores, Retail Management, Buying&Planning, and Supply Chain. Joining the company you will find yourself in a dynamic and inclusive work environment where collaboration and feedback are encouraged and valued. Hard work is rewarded with competitive wages at all levels. Strong performers are recognized and rewarded. You can also expect development and advancement opportunities in a promote-from-within culture.

Job Description

Description
GENERAL PURPOSE:

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.



ESSENTIAL FUNCTIONS:

General Operating Requirements:

  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
  • Communicates any variances to Company standards to the Store Manager.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Ensures compliance with all State, Local and Federal regulations.
  • Accepts special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.


  • Organizational Development:

  • Assists in recruiting, hiring, training and developing non-exempt Associates.
  • Ensures compliance of Ross personnel policies and procedures.
  • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.


  • Expense Control:

  • Assists in the management of and continuous monitoring of actual expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.


  • Maintaining a Safe & Secure Environment:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Ensures all Associates understand and can execute emergency operating procedures.
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Assists in the facilitation of monthly safety meetings.


  • Customer Service:

  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.


  • Personal and Store Brand:

  • Represents and supports the Company brand at all times.
  • Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.


  • Merchandise Processing and In-Store Marketing

  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.


  • Loss Prevention:

  • Assists with training Associates on Loss Prevention awareness and Store shortage goals.
  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
  • Monitors mark-out-of-stock policy to ensure proper administration.
  • Ensures Public View Monitor (PVM) system is maintained properly.


  • COMPETENCIES:

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution


  • QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Two or more years of Store or Assistant Store Manager experience in a retail environment.
  • Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
  • Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
  • Ability to set priorities and exercise independent judgment.
  • Maintain high quality of Customer service.
  • Fluency in English.
  • Ability to work evenings and weekends.
  • Ability to perform basic mathematical calculations commonly used in retail environments.


  • PHYSICAL REQUIREMENTS/ADA:

    Ability to use all Store equipment, including PDTs, registers and PC as required.

    Ability to spend up to 100% of working time standing, walking, and moving around the Store.

    Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

    Ability to occasionally push, pull and lift more than 25 lbs.

    Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

    Certain assignments may require other qualifications and skills.

    SUPERVISORY RESPONSIBILITIES:

    Direct supervision of all non-exempt Associates.

    DISCLAIMER

    This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

    Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    '212304
    Estimated annual salary
    $38,196
    average
    Minimum
    $28,397
    Maximum
    $48,311

    TASKS

    • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
    • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

    SKILLS

    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    Ross Stores, Inc

    Type

    Company - Public (ROST)

    Size

    10000+

    Revenue

    Over $1 Billion

    Location

    Dublin, CA

    Industry

    Shoe Stores

    Founded

    1957

    CEO

    Barbara Rentler

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