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Assistant Store Manager, Operations - Tysons Corner Mall - (35561) job

Forever 21McLean, VA
Forever 21 jobs



Company Description

Forever 21 is a family-owned, American-only fast fashion retailer headquartered in Los Angeles, CA. It operates over 700 stores in the Americas, Asia, the Middle East and the UK. The brand is known for its trendy offerings and low pricing, selling accessories, beauty products, home goods and clothing for women, men and children. The company is always on the lookout for talented individuals eager to thrive in a fast-paced, dynamic environment. Forever 21 offers multiple opportunities for career development and advancement, and have robust internal transfer procedures which support individuals who wish to explore job opportunities outside of their current expertise.

Job Description

Job Title
Assistant Store Manager, Operations - Tysons Corner Mall #258

0258 - F21 - Tysons Corner Mall - McLean, VA 22102 US (Primary)

Group (Job Type)

Career Level
Experienced (Non-Manager)

High School or equivalent

Retail - Field Operations

Job Description

Want more than just a job? Join Forever 21’s Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Assistant Store Manager, Operations
Department: Remote – Store Operations
Reports to: Store Manager
Direct Reports: Yes
FLSA Status: Non-Exempt
Location:  1961 Chain Bridge Road, #E20L, McLean, VA 22102

Job Purpose:  
The Assistant Store Manager of Operations oversees the store leadership team in ensuring the store’s facilities, loss prevention audits, service, staffing goals, payroll planning, safety, administrative work, company programs, and inventory control are actualized in accordance with company-defined practices and processes.


  • Actively participates in store walkthroughs with Store Manager and District leadership to ensure the consistency and quality of service and operational execution.
  • Manages hiring goals and payroll planning and forecasting against key targets.
  • Educates and provides feedback to store team on operational standards, processes and company programs.
  • Drives results through creating short-term plans and long-term strategies, processes, and events that create a positive in store experience for both our store team and our customers.
  • Partners with merchandising leaders to ensure execution of markdowns/signage/marketing align with merchandise placement.
  • Lead overall store earnings by driving top line sales and managing controllable contribution. Spends at least 60% of shift performing Leader on Duty tasks.
Job Requirements

Knowledge, Skills, and Qualifications: 
  • Must be at least 18 years old with a high school diploma or equivalent.
  • College degree or relevant technical or vocational training preferred.
  • Must have at least 2 to 3 years of retail experience with prior supervisory or management experience.
  • Must be skilled in coaching and training, sales generation, strategic planning, and customer service.
  • Must have excellent communication, organizational and time management skills.
  • Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
  • Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.


  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.


  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Forever 21


Company - Private




Multiple locations






Heather Brunckhorst

Job Filters

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Position: Manager, Merchandise Planning - 244 Department: Planning & Allocation Reports to: Sr. Director, Merchandise Planning Direct Reports: Yes FLSA Status: Exempt Location: 3880 N Mission Los Angeles, CA 90031 Job Purpose: The Manager of Merchandise...Read more
WMS\SCM SpecialistForever 21Los Angeles, CA
Position: WMS\SCM Specialist Department: IT Reports to: Director of IT, Supply Chain Direct Reports: None FLSA Status: Exempt Location: 3880 N Mission Los Angeles, CA 90031 or 4232 Indian Ave, Perris CA 92571 Job Purpose: The Forever 21 Warehouse...Read more
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Position: Merchandise Planner - 245 Department: Planning & Allocation Reports to: Manager of Planning Direct Reports: No FLSA Status: Exempt Location: 3880 N Mission Los Angeles, CA 90031 With new owners and strong leadership, Forever 21 is evolving into...Read more
Sr. Manager, Technical DesignForever 21Los Angeles, CA
Position: Sr. Manager, Technical Design - 152 Department: Technical Design Reports to: Sr. DMM Direct Reports: Yes FLSA Status: Exempt Location: 3880 N Mission Los Angeles, CA 90031 About Forever 21: FOREVER 21, is an American fast fashion retailer...Read more
Sr. Buyer (Knits Tops/ Woven Tops)Forever 21Los Angeles, CA
Position: Sr. Buyer - 209 Department: Buying Reports to: Buying Manager or DMM Direct Reports: Yes FLSA Status: Exempt Location: 3880 N Mission Los Angeles, CA 90031 With new owners and strong leadership, Forever 21 is evolving into what can only be...Read more

Closed Job Filters

Job Title Assistant Store Manager, Visual - Fox Valley Mall #763 Location 0763 - F21 - Fox Valley Mall - Aurora, IL 60504 US (Primary) Group (Job Type) Retail Career Level Experienced (Non-Manager)Read more
Forever 21 - - Lynnhaven Mall Virginia Beach [Retail Manager / Team Leader] As a Store Manager at Forever 21, you will: Provide leadership and direction to the entire store team; Oversee all aspectsRead more
Job Title Associate, Stock - Tysons Corner RET-1361 Location 0258 - F21 - Tysons Corner Mall - McLean, VA 22102 US (Primary) Group (Job Type) Retail Career Level Entry Level Education High School orRead more
Job Title Assistant Store Manager, Operations - Tysons Corner Mall #258 Location 0258 - F21 - Tysons Corner Mall - McLean, VA 22102 US (Primary) Group (Job Type) Retail Career Level ExperiencedRead more
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