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Associate Director - Retention Programs *Internal Only* job

Eastern Washington University jobs



Job Description

About Eastern Washington University

Eastern is a regional, comprehensive university located in Cheney, 20 minutes from downtown Spokane. In addition to Eastern’s Cheney campus, we also offer our Riverpoint campus in Spokane, plus additional teaching/learning centers located in other cities throughout Washington State. Enrollment has reached over 12,000 students. The Cheney-Spokane area is the heart of the Inland Northwest, with excellent restaurants, theater, shopping, skiing, hiking, lakes, a choice of living in a medium-sized city or a small town, and high quality schools and housing.

Diversity Statement

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

Conditions of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

Physical Demands

Optional: Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Pre-Placement Physical No Hearing Test No Medical Monitoring Post Hire No Protective Equipment


Required Qualifications
  • Master’s degree in any field.
  • Three years’ experience leading academic support programs providing services to traditionally underrepresented and at-risk students.
  • Two years’ experience supervising employees.
  • Demonstrated ability to work in a positive manner to build partnerships and work effectively in support of student retention.
  • Extensive demonstrated experience using EAB Navigate technology.
  • Demonstrated experience using computer technologies such as databases, internet, spreadsheets, tracking systems, and word processing.
  • Demonstrated ability to manage multiple projects and time while under pressure to meet deadlines.
  • Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.
  • Preferred Qualifications
  • Master’s degree in related fields such as adult education, academic advising, higher education administration.
  • Experience in a college or university setting developing and teaching college success strategies workshops or classes.
  • Experience with Banner
  • Other Skills and Abilities Work Schedule Type Regular Work Schedule

    Monday-Friday, 8am-5pm, with occasional evenings and weekends.

    Posting Date 02/06/2020 Open Until Further Notice No Closing Date 02/16/2020 Screening to Begin 02/17/2020 Special Instructions to Applicants

    It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
    Required documentation includes all of the items listed below.
    1. Attach a detailed cover letter in which you explain how you meet each of the required minimum qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
    2. Attach a chronological resume including work experience, education, and applicable certifications. Please include the names, addresses and phone numbers for 3 professional references in your resume (these can be identical to the references listed on the application).
    3. Complete the online application form and respond to the online questions, if applicable.
    4. Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.

    Application Types Accepted Profile Job Duties % of Time 50 Responsibility / Duty


  • Serve as the Director of CAAR’s back-up when the Director is away from the office.
  • Monitor and benchmark new student advisor assignments and associated new student appointments, notifying Senior Advisors of areas of concern.
  • Assist in the management of day to day operations of CAAR by ensuring the effective and efficient flow of student appointments including but not limited to managing the CAAR front desk and maintaining adequate coverage in support of CAAR’s operations.
  • Hire, train, supervise, and evaluate professional staff and student employees (Graduate and Undergraduate), to manage CAAR front office operations, directing work of front desk staff and serving as mentor, coach and leader.
  • Create a front office environment that is student-centered, responsive to students’ needs, friendly and helpful.
  • Define performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring to student staff.
  • Ensures student employees have necessary training and resources.
  • Manage office inventory, including maintaining technology and office equipment, and ordering supplies.
  • Essential Function Indicator Yes Job Duties % of Time 40 Responsibility / Duty


  • In collaboration with the Director of CAAR, the Director of EagleCare Network and Degree Completion, and unit leadership, oversee designated student success programs serving undergraduate students considered to be from marginalized populations. Serve as the primary administrator to these programs and is responsible for meeting programs objectives.
  • Design, implement, evaluate, and provide reporting for designated retention programs, projects, and activities with special attention to programming focusing on the achievement gap.
  • Develop and maintain strong institutional relationships with student service units and departments with the aim of providing coordinated support to students through campus and community resources, events and other collaboration aiding in student persistence.
  • Direct the intake / transition activities for special populations including Running Start, CAMP, etc.
  • Serve on the Academic Reinstatement Committee, reviewing appeals, collecting data, and providing recommendations for conditions of reinstatement.
  • Facilitate the instruction of students, individually and in groups, on student success strategies as requested by the Director of CAAR.
  • Participate in outreach events as requested or approved by the Director of CAAR.
  • Advise students during high impact days, at special events, when the Senior Advisors need assistance or when deemed necessary by the Director.
  • Essential Function Indicator Yes Job Duties % of Time 10 Responsibility / Duty


  • Teach classes related to student success initiatives, as requested by the Director.
  • Provide administrative support regarding the management and operations of the unit.
  • Assist the Director with the oversight of designated budgets.
  • Perform Director-related duties as needed in the Director’s absence.
  • Essential Function Indicator Yes
    Estimated annual salary

    Eastern Washington University


    College / University




    $100M to $500M


    Multiple locations






    Rodolfo Arévalo

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