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Asst. Front Office Manager job

Highgate HotelsMontgomery County, MD
Highgate Hotels jobs

Company

Skills

Company Description

Highgate is an industry-leading investor and manager of hospitality assets. With over 25 years of experience and corporate offices in New York, Chicago, London, Dallas and Seattle, Highgate is the dominant hotel player in key gateway markets, such as New York, San Francisco, Boston, Miami, Key West and Waikiki, and an expanding presence in key European markets. We operate 100+ hotels and approximately 30,000 rooms around the world, with a diverse portfolio representing everything from legacy brands to bespoke lifestyle and independent hotels.

Job Description

Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgates portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Hyatt Regency Bethesda is an iconic hotel located in the heart of downtown Bethesda. Nestled above the Bethesda Metro Red Line, the hotel offers easy access to Washington DCs famous museums, monuments and zoo and is only minutes from Bethesda Row, which offers unlimited shopping, dining, and entertainment. The Hotel offers 393 modern guestrooms with upscale amenities. Employment Status Full-Time Overview TheAssistant Front OfficeManager is responsible for ensuring the operation of theFront Officein an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIPs, etc. Assist daily in the guest reception. Responds daily allsocial media feedback, follow up with guest as well as internally. Communicates effectively and genuinely with guests, team members and other departments. Assists and often leads guest service training initiatives within the front office department Maintains a friendly and caring demeanor at all times in a fast paced environment. Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress. Demonstrates team work by co-operating and assisting colleagues as needed. Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals Maintains and updates all guest profiles Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests Works with all new hires for FD training. Interviews, hire and train guest services agents Becomes informed of events/functions in the hotel during shifts. Maintains a house bank and keeps an accurate report of daily receipts and deposits. Is able to work with and understand basic financial data and information. Is able to find guest centric solutions Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction. Is able to take or assist with reservations. Is able to assist at PBX. Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests. Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive. Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards. Maintains a good relationship with repeat guests and their special requests. Is able to supervise a shift when needed. Works closely with Sales and their VIP Clients. Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel. Has knowledge of and assists in all emergency procedures as required. Attends all mandatory meetings and training classes. Has knowledge of the names, titles and positions of key people within the hotel. Has knowledge of the hotels surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc. Completes all checklists as assigned. A 4-year college degree and at least 1 year of related experience required. Supervisory experience required. Labor experience and OPERA experiences preferred. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Two overnight shiftswith this position. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

by Jobble

TASKS

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Highgate Hotels

Type

Company - Private

Size

10000+ employees

Revenue

$25M to $50M

Location

Irving, TX

Industry

Travel & Tourism

Founded

1988

CEO

Steve Barick

Job Filters

Room AttendantHighgate HotelsChicago, IL
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu...Read more
Hotel MgrHighgate HotelsNew York, NY
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu...Read more
Banquet HousepersonHighgate HotelsAtlanta, GA
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu...Read more
Guest Services AgentHighgate HotelsBethesda, MD
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu...Read more
PublicArea AttendantHighgate HotelsMiami Beach, FL
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu...Read more

Closed Job Filters

Assistant Director of OperationsHighgate HotelsNew London, CT
Full-Time Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in US gateway marketsRead more
General ManagerHighgate HotelsBoston, MA
General Manager General Manager Requisition ID 2019-7492 Category Hotel Management Job Location US-MA-Boston Property Boston Growth Highgate Hotels Highgate is a premier real estate investment andRead more
Director of Revenue MgmtHighgate HotelsBoston, MA
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
Director Business IntelligenceHighgate HotelsBoston, MA
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in US gateway markets including NewRead more
Asst. Director of FinanceHighgate HotelsBoston, MA
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
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