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3.4
43 ratings
3.7
Salary & Benefits
3.6
Professional growth
3.5
Work-Life balance
3.1
Recognition & Support
3.3
Culture & Values
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Asurion is a global technology solutions provider, offering wireless handset insurance products and services. The Nashville, Tennessee-based firm runs offices across the US. Asurion aims to enhance customers’ lives by helping them protect, connect and enjoy their tech. As a certified Great Place to Work, the company endeavors to maintain an atmosphere where people learn, build and love what they do. In case you eye an inclusive work culture, you can support their Black Employees Supporting Talent ERG, Women’s Initiative Network, and more. The team works remotely, so if you’re looking for a flexible work environment, Asurion could be the next step in your career journey. Areas of employment include corporate, customer support, and supply chain.

Company - Private
Multiple locations
Finance & Insurance Companies, Insurance Agency & Brokerage Firms
1994
What departments Asurion employees work at?
DepartmentsRatio
other occupation37.1%
Management - Other11.2%
Computer User Support11%
Computer / IT - Other8.3%
Accounting / Finance7.7%
Software Developers and Programmers7.5%
Customer Service6.5%
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See what companies are similar to Asurion
Call Centers
Large size
Advertising
Large size
You comment as

Team

Professional experience

How many years of experience do Asurion employees have before joining?
Years of experience at Asurion: Newcomers: 21%, Experiencers: 21%, Experts: 21%, Veterans: 37%. Asurion employees have 8+ years experience on average before joining.
You comment as
Where did Asurion employees work before joining?
Where they've worked before Asurion: AT&T, Best Buy, Comcast. Typical Asurion employees have worked at AT&T.
You comment as
AT&T
Best Buy
Comcast
What industries did Asurion employees work in previously?
Industry Background: The most typical industries of Asurion: Telecommunications Companies, Computer Systems Design Companies, Consulting Companies, Appliance & Electronics Companies, Niche Retailers. Asurion employees most likely come from a Telecomm
You comment as
Where did Asurion employees work before joining?
Past employers' size at Asurion: Small: 22%, Medium: 10%, Large: 68%. Most Asurion employees have previously worked at large companies.
You comment as

Educational background

What did employees at Asurion study?
You comment as
Where did employees at Asurion study?
Middle Tennessee State University
Middle Tennessee State University (MTSU)
You comment as

Employee data

How long do people stay in a role at Asurion?
Time employed at Asurion: <1: 13%, 1-3: 33%, 4-8: 37%, 9-13: 12%, 14-20: 5%, 20+: 0%. Most Asurion employees stay with the company for 4-8 years which is the same as the industry average.
You comment as
How does Asurion rank for age & gender diversity?
Gender ratio at Asurion: 66.9% Male and 33.1% Female. Age ratio at Asurion: 16-20: 0%, 21-30: 44%, 31-40: 36%, 41-50: 15%, 51-60: 4%, 60+: 1%. Asurion rates - 0.9% less female than the industry average. Most Asurion employees are 21-30, which is belo
You comment as

Career advancement

How does Asurion rank for career advancement?
Career advancement at Asurion: high. Asurion ranks high for career advancement which is above the industry average.
You comment as
What companies do Asurion employees go on to work at?
Future employers of Asurion: Amazon, Apple, AT&T, Community Health Systems, iQor. People who work at Asurion most typically go on to work for the Amazon.
You comment as
Amazon
Apple
AT&T
Community Health Systems
iQor

Find your job at Asurion

Asurion Reviews and Ratings

Have some insight of Asurion?
Get the scoop on what others who have experience with Asurion think of working there or join the conversation by leaving a review.
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Manager
Nashville, TN - September 28, 2022
Not a good environment
1.8
Ratings
1
Professional growth
3
Salary & Benefits
2
Work-Life balance
2
Recognition & Support
1
Culture and Values
If you are not a part of the clique, you are on the outside at Asurion and they will find a way to get rid of you. Bottom line. I found this place to have a very hostile work environment with regards to cliques and small groups.

Pros and Cons
None come to mind
Work Environment
You comment as
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Care Solution Specialist
Nashville, TN - August 30, 2022
Community Oriented, Resourceful, Reliable
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I was laid off due to company restructure. I started out as a Frontline agent, Customer Care Representative. After 10 years, I was promoted to the next level, Care Solution Specialist to help de-escalate calls, due to a Supervisor's Encouragement and the potential she saw in me. The company has been good to me and so were the colleagues I had worked with. All together, I had worked for Asurion for 16 years.

Pros and Cons
Supportive and there was potential to grow in the company
I was not too crazy that sometimes I had to work a holiday, but there were perks around it.
You comment as
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Major Appliance service advocate
August 22, 2022
Major Appliance service advocate
4.0
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Senior Appliance service technician working in the field headed health issues was able to find the job to work from home

Pros and Cons
Work from home
Laid off due to corporate restructuring
You comment as
avatar-of-creator
Phone insurance
Evans, CO - December 3, 2021
Great place to work & us coworkers got along great just like family.
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
There was always something fun going on to keep our moral up,like potluck lunches or contest, the company had something happening.

Pros and Cons
Meeting new people either in person or on the phone with the consumer
the customer getting upset about the cost of the phone if the damaged phone wasn't returned.
You comment as
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Software Analyst
Nashville, TN - July 16, 2021
Worst company with layoff
2.6
Ratings
1
Professional growth
5
Salary & Benefits
5
Work-Life balance
1
Recognition & Support
1
Culture and Values
One of the worst company where there is management change quite often and too many layoff. no personal value. however you worked hard, you will be thrown out of the company once day. no job security. higher management is no heart, no brain people. no vision, waste of money on unwanted people. I hate asurion. Never ever work there. TOo many indian and some indians spoiled the company culture

Pros and Cons
Flexibility if your boss allows
layoff and management change
You comment as

How do I match this company?

How Do I Match This Company?
Are you and Asurion a perfect pairing? Let's explore your common touchpoints.
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Discussion about Asurion

Want to know more about Asurion?
Share your thoughts and ideas about Asurion with others in our community.
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What’s the gender distribution at Asurion?
avatar-of-creator
Benjamin Gardner3 years ago
33.1% female, 66.9% male.
You comment as
What year was Asurion founded?
avatar-of-creator
Benjamin Gardner3 years ago
1994.
You comment as
What industry does Asurion operate in?
avatar-of-creator
Sophie Hayes3 years ago
in Computer/Internet, Insurance i believe
You comment as
what are the chances of career advancement at Asurion?
avatar-of-creator
Sophie Hayes3 years ago
high.
You comment as
What’s the average length of tenure at Asurion?
avatar-of-creator
Liam Brown3 years ago
Typically 4-8 year(s).
You comment as
what kind of companies did Asurion employees work for?
avatar-of-creator
Liam Brown3 years ago
Large companies before Asurion.
You comment as
Top future employers of Asurion employees?
avatar-of-creator
Sophie Hayes3 years ago
Amazon, Apple, AT&T, Community Health Systems, iQor, Lyft, Self Employed, Verizon.
You comment as
Who are the top previous employers of Asurion employees?
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Liam Brown3 years ago
from what i found these companies AT&T, Best Buy, Comcast, Dell, N.E.W. Customer Service Companies, Inc, Sprint, T-Mobile, Verizon.
You comment as
How old are Asurion’s employees in general?
avatar-of-creator
Liam Brown3 years ago
around 21-30.
You comment as
Where did most of Asurion employees go to school?
avatar-of-creator
Isabella Holmes3 years ago
Middle Tennessee State University, Middle Tennessee State University (MTSU), Tennessee State University, University of Phoenix-Utah, Vanderbilt University.
You comment as
hoping i dont have to wait long for an interview 🙏
avatar-of-creator
9 months ago
if there is a rush they will contact right away 📲
avatar-of-creator
9 months ago
took about a week to get a call back
You comment as
heard they also sell accessories 👂
avatar-of-creator
10 months ago
otter phone cases, popsockets
avatar-of-creator
10 months ago
Speakers, car mounts, screen protectors 🔊
You comment as
wanna know what is coverd by Ausion Home+
avatar-of-creator
9 months ago
printers, routers, dvd/blu-ray players, gaming systems
avatar-of-creator
9 months ago
an entire home theater system
You comment as
can some tell me what a tech help does
avatar-of-creator
10 months ago
we are experts that provide you with the help you need
avatar-of-creator
10 months ago
helps resolves issues on a phone 📱
You comment as
Dont want to work in a stressful place
avatar-of-creator
10 months ago
maybe they can cut the sales department some lagg
avatar-of-creator
10 months ago
everything is perfect.. nothing to stress about
You comment as
shed some light on the promotion process plez 💡
avatar-of-creator
11 months ago
2 promotions in 5 yrs.. not bad at all 💯
avatar-of-creator
11 months ago
There is no favoritism so thats really good!
You comment as
I understand that it is a global operation 🌏
avatar-of-creator
9 months ago
Phillipenes, Singapore, India 🇵
avatar-of-creator
9 months ago
Canada and Australia
You comment as
share the best part of working here plez 💥
avatar-of-creator
10 months ago
gotta love the paycheck and the benefits 🎁
avatar-of-creator
10 months ago
customer interaction
You comment as
please help me prepare for an interview
avatar-of-creator
9 months ago
i always keep a jar of flowers in the background for a video call 💐
avatar-of-creator
9 months ago
dress professionally and smile to the interviewers 😊
You comment as
please let me know what experiences they look for 👀
avatar-of-creator
11 months ago
its not a very important factor .. i think.. dont quote me on it! 🤫
avatar-of-creator
11 months ago
customer service experience will be valued 🤗
You comment as
can u tell me what a typical day is like 🌄
avatar-of-creator
11 months ago
Challenging but the paycheck makes it worth it 😜
avatar-of-creator
10 months ago
helping & solving issues for customers
You comment as
wonder how long i should work here 🤔
avatar-of-creator
10 months ago
been here for 3 very happy years 🤠
avatar-of-creator
10 months ago
working here for 14 yrs now 🤯
You comment as
Guessing they dont hire felons 💭
avatar-of-creator
10 months ago
they let it pass if it was a minor infraction 💁
avatar-of-creator
10 months ago
violence, abuse, murder etc are not accepted! ❌
You comment as
they take corporate responsobility very seriously
avatar-of-creator
9 months ago
donated $1 million to the national urban league 💰
avatar-of-creator
9 months ago
they also have an employee funded financial assistance 🙌
You comment as
Im told they provide trainings as well
avatar-of-creator
9 months ago
A couple of days 💁
avatar-of-creator
9 months ago
2 weeks and it was paid as well 📆
You comment as
can someone confirm if there is a drug test
avatar-of-creator
10 months ago
the company has a drug test policy
avatar-of-creator
10 months ago
there is a drug test but no ramdoms are done
You comment as
wondering how long the hiring process is 💭
avatar-of-creator
9 months ago
the entire process takes about 2-3 weeks 📆
avatar-of-creator
9 months ago
4 step hiring process 4️
You comment as
Wanna know when raises are offered
avatar-of-creator
10 months ago
every year or when promoted 🥳
avatar-of-creator
10 months ago
raises occur yearly
You comment as
Want to know when we are paid
avatar-of-creator
9 months ago
Pay is every 2 weeks
avatar-of-creator
9 months ago
weekly as a temp & bi-weekly for full timers 🔮
You comment as
wonder what we do if the client has lost the plan receipt 🧾
avatar-of-creator
9 months ago
they just have to reach out the customer service 🤗.
avatar-of-creator
9 months ago
Customer Service can resolve that issues ✨
You comment as
help me wirh a few interview questions plez ❓
avatar-of-creator
10 months ago
How good are you at selling to your customers? 😊
avatar-of-creator
10 months ago
past experience & what i learned from it 🌹
You comment as
share some insight into their recycling actions ♻
avatar-of-creator
9 months ago
unwanted devices & accessories are disposed responsibily
avatar-of-creator
9 months ago
customers can dispose there old/broken devices here 🗑
You comment as
a diverse & inclusive workplace is great
avatar-of-creator
10 months ago
every one is welcome with open arms 🤗
avatar-of-creator
10 months ago
its the quality of your work that matters here..
You comment as
could you tell me how feedback is delivered
avatar-of-creator
10 months ago
very kind and informative
avatar-of-creator
10 months ago
Professional delivery 👌
You comment as
wonder what departments have jobs open 💭
avatar-of-creator
9 months ago
corporate, supply chain ☺
avatar-of-creator
9 months ago
you can also check remote positions 🛰
You comment as
Wondering what qualifications are required 🤔
avatar-of-creator
10 months ago
depends on the position you apply for 🤷
avatar-of-creator
10 months ago
not very important.. 🧨
You comment as
wanna know if there is an age requirement
avatar-of-creator
10 months ago
I believe they have to be 18 🪄
avatar-of-creator
10 months ago
only 18 and above can work here
You comment as
fingers corssed tha the working hours are good 🤞
avatar-of-creator
10 months ago
good and flexible hours 🪄
avatar-of-creator
10 months ago
i usually have a 10hr shift 🕝
You comment as
help me with the pros and cons of working here 🙏
avatar-of-creator
10 months ago
benefits is the bomb here 💣
avatar-of-creator
10 months ago
Awesome pay, benefits & environment 💯
You comment as
wonder what the laptop performace boost service is 🤔
avatar-of-creator
10 months ago
unused files, apps and cookies are removed
avatar-of-creator
10 months ago
complete security assessment & software update
You comment as
please tell me the pace of work is good
avatar-of-creator
10 months ago
its fast paced & the salary more than makes up for it.. lol 😅
avatar-of-creator
10 months ago
depends on many factors..
You comment as
could you let me know what appliaces R repaired 🔧
avatar-of-creator
9 months ago
we repair washers, dryers etc ✅
avatar-of-creator
9 months ago
Freezers and refrigerators
You comment as
can you tell me how you got ur first interview 🙏
avatar-of-creator
10 months ago
submitted a resume online and got a call 📑
avatar-of-creator
10 months ago
through their website 👩
You comment as
im told we provide protection plans 🗣
avatar-of-creator
9 months ago
its available for tablets, TVs, games consoles, etc..
avatar-of-creator
9 months ago
most of the major home appliances R also covered
You comment as
want to know how long before i can take a maternity leave
avatar-of-creator
9 months ago
a mere 3 months 📆
avatar-of-creator
9 months ago
you can take one after 3 months 🤰
You comment as
can someone tell me what kind of repair services we offer
avatar-of-creator
9 months ago
All sorts of smartphones like Samsung, Apple, Google Pixel
avatar-of-creator
9 months ago
laptops mobile phones, game consoles, washing machines 🎮
You comment as
can some1 tell me more about the 'no lemon' policy 🗣
avatar-of-creator
10 months ago
there are certain times that it does not not apply 🙅
avatar-of-creator
10 months ago
if its still under the manufacturers warrenty it is not applicable
You comment as
leadership makes such a big difference
avatar-of-creator
9 months ago
They listen to our greviences and work on it
avatar-of-creator
9 months ago
their feedback is brilliant & done very tastefully ✨
You comment as
fingers crossed for a flexible schedule 🤞
avatar-of-creator
10 months ago
have never heard that they were unreasonable
avatar-of-creator
10 months ago
yeah they are understanding but within reason
You comment as
im told that they have won several awards
avatar-of-creator
9 months ago
great place to work, best workplace for millennials
avatar-of-creator
9 months ago
11 protection service awards since 2014 🥳
You comment as
heard they provide work remotely 🛰
avatar-of-creator
10 months ago
I work remotely too! 😍
avatar-of-creator
10 months ago
you can work in claims, technical/customer service 😊
You comment as
im told that there is no diagnostic fee
avatar-of-creator
9 months ago
no ur wrong there is a diagnostic fee 🙅
You comment as
wanna know what is covered by the protection plan 📄
avatar-of-creator
11 months ago
mechanical & electrical breakdowns, normal wear & tear 🔮
avatar-of-creator
11 months ago
defects in workmanship and materials 🧰
You comment as
love it when the company benefits R great 💖
avatar-of-creator
11 months ago
HSA, FSA, disability insurance
avatar-of-creator
11 months ago
employee discounts, EAP, 🎊
You comment as
heard the clients can transef the protection plan to a new owner 👂
avatar-of-creator
10 months ago
i think there are only two plans that are not transferrable
avatar-of-creator
10 months ago
we will require the new owners name, number & address 📄
You comment as
heard they have won many customer service related awards 👂
avatar-of-creator
10 months ago
achievement in customer excellence, contact center of the year 👏
avatar-of-creator
10 months ago
AT&T supplier award, productivity award in customer care etc..
You comment as
wonder how the Asurion Home+ helps the customers 🤔
avatar-of-creator
9 months ago
TVs and game consoles 📺
avatar-of-creator
9 months ago
the fees is very nominal for everything that it covers 🤑
You comment as
Career advancement is no.1 on my list 📑
avatar-of-creator
10 months ago
no complaints in this department 🤐
avatar-of-creator
10 months ago
came here for the salary stayed for the career development
You comment as
wanna know what environment is need to work remotely
avatar-of-creator
9 months ago
its a pretty chill job and i have time with my family 👨
avatar-of-creator
9 months ago
just a quite nook to work will do ❣