Asurion

I enjoyed the learning process bc they set me up with trainers that were good teachers, their schedule for the most part is structured as is their training which is wonderful, communication was missing at times but my manager is direct and that saves me time, the culture is great and supportive and so are the benefits. Pay could be started at a higher rate considering the metrics don’t give you enough cushion and traffic for work orders were not enough or satisfactory and I felt that my store paid a high price for that. So I didn’t bonus at all while there even when my metrics were good and consistent. I also felt that going through so many hoops just to get hired on was a bit extensive and they had initially stated they would try and hire me at a higher rate and didn’t which is a bit of a let down and it makes it hard to be motivated when you can barely make rent. Their information platform could have been better and the same could be said about their internet connection as well.

If you are not a part of the clique, you are on the outside at Asurion and they will find a way to get rid of you. Bottom line. I found this place to have a very hostile work environment with regards to cliques and small groups.

I was laid off due to company restructure. I started out as a Frontline agent, Customer Care Representative. After 10 years, I was promoted to the next level, Care Solution Specialist to help de-escalate calls, due to a Supervisor's Encouragement and the potential she saw in me. The company has been good to me and so were the colleagues I had worked with. All together, I had worked for Asurion for 16 years.

Senior Appliance service technician working in the field headed health issues was able to find the job to work from home

There was always something fun going on to keep our moral up,like potluck lunches or contest, the company had something happening.

One of the worst company where there is management change quite often and too many layoff. no personal value. however you worked hard, you will be thrown out of the company once day. no job security. higher management is no heart, no brain people. no vision, waste of money on unwanted people. I hate asurion. Never ever work there. TOo many indian and some indians spoiled the company culture