At Your Service Center - Seasonal Associate, Part Time: Lehigh Valley job

Macy'sWhitehall, PA
Macy's jobs

Company

Salary

Skills

Benefits

Job Description

Job Overview: The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.

Essential Functions:
  • Proactive in assisting customers who are using devices to shop and compare, whether Macys devices or their own
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Provide an exceptional customer experience by ensuring the customer is always the # 1 priority
  • Acknowledge Customers in a friendly and helpful manner upon Customers entry into the area
  • Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macys tablet app
  • Proactive in assisting customers who are using devices to shop and compare, whether Macys devices or their own
  • Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free
  • Handle all returns professionally, with sincerity and enthusiasm
  • Demonstrate knowledge of store products and services to drive sales and minimize returns
  • Sell gift cards and work to resolve customers Macys card issues, as needed
  • Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location
  • Follow stores audit policies and procedures
  • Adhere to Asset Protection and inventory control and compliance procedures
  • Follows shortage programs and procedures
  • Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality
Qualifications: Education/Experience:
  • High School degree or equivalent.
  • At least one year of customer service experience.
Communication Skills:
  • Excellent written and verbal communication skills.
  • Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Mathematical Skills:
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Able to use a calculator.
Reasoning Ability:
  • Self-starter, able to work independently and as part of a team and must have good time management skills.
Physical Demands:
  • This position involves constant moving and standing.
  • Involves standing for at least two consecutive hours.
  • Involves lifting at least 30 lbs.
  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
  • May involve reaching above eye level.
  • Involves close vision, color vision, depth perception, and focus adjustment.
  • Other Skills:
  • Strong organizational skills.
  • Must be able to multitask in a fast-paced environment.
  • Must be able to collaborate and function as a member of a team.
  • Must possess a strong sense of urgency.
  • Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.
This job overview is not all inclusive. In addition, Macys, Inc. reserves the right to amend this job overview at any time. Macys is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macys, Inc. including Macys and Bloomingdales will consider for employment qualified applicants with criminal convictions in a manner consistent withSFPC Art. 49andLA MC ch.XVIII Art. 9.
Estimated annual salary
$42,671
average
Minimum
$34,084
Maximum
$63,796

TASKS

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Answer customers' questions, and provide information on procedures or policies.
  • Help customers find the location of products.
  • Issue receipts, refunds, credits, or change due to customers.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Service OrientationActively looking for ways to help people.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Employee Discount

Macy's

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Cincinnati, OH

Industry

Retail

Founded

1858

CEO

Jeff Gennette

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