Expired job

Just missed a job?

Sign up and never miss an opportunity again!

AVP, Claims (4166) job

Nationstar MortgageLewisville, TX
Nationstar Mortgage jobs




Company Description

Nationstar Mortgage (NM) is a perceived innovator in the home loan industry with over twenty years of involvement, and its leader image, Mr. Cooper, is the biggest non-bank contract servicer in the country. Nationstar Mortgage serves clients at each place of the home advance excursion, with an emphasis on conveying an assortment of adjusting and loaning items and advances to make the home credit measure seriously fulfilling and less troubling. Through its brands, Nationstar is devoted to increasing the expectation of administration borrowers which they can anticipate from a home advance bank and servicer. Nationstar Mortgage is possessed by Mr. Cooper Group Inc. (NASDAQ: COOP). At Mr. Cooper, they trust in keeping the fantasy of homeownership alive. Therefore, they employ trusted and experienced experts to deal with client's issues, and the company pays them off a good salary package.

Job Description

Job Description

Ready to be a Cooper too? This might just be right up your alley!

The AVP, Claims protects Mr. Cooper and Investor assets by performing a variety of activities related to default claims. Work in conjunction with Mr. Cooper management team, local general counsel and approved attorney network in providing the best resolutions under general directions with substantial latitude to improve and prevent losses, maximize claim recoveries and continue to remain in compliance. Knowledgeable of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy and Foreclosure in addition to mortgage servicing state and federal guidelines.


* Management of claim preparation, financial reconciliation and adherence to investor/insurer guidelines to recover advances incurred throughout the default process by completing claims for:

* FHA, VA & USDA Claim Filing & Document Package Submission

* Pipeline Management, prioritization and adherence to timelines and ensuring that all claims are filed timely and accurately.

* Quality Assurance adherence to ensure all claims filed comply with appropriate applicable guidelines and attain a quality assurance score of >95% accuracy.

* Manage application of all claim funds received, follow-up and tracking of claim submissions for payment, reconciliation of claim payments and analysis of payment data to determine curtailment values and additional recovery opportunities.

* Preparation and submission of rebuttal of claim payment curtailments to investors and insurers utilizing guidelines, federal, state and local laws applicable to foreclosure, loss mitigation and bankruptcy servicing requirements, as well as PSA and Master Servicing Agreements and identification of billback opportunities to third parties and prior servicers for failures to comply with guidelines and/or laws in their servicing practices prior to or on behalf of Nationstar.

* Review all past claims filed to determine possible recoverability, report on identifiable recoverable losses & document steps to assist with loss recovery.

* Research issues and obtain proper supporting documentation in a timely manner and provide responses to internal and external auditors, investors, insurers and third party oversight entities.

* Field questions about the file from executives as well as present complete file case review with recommendations for improvement.

* Complete quality reviews of completed claims to identify shortfalls, accounting errors and/or guideline violations to aide in the perfection of claims prior to submission to investors/insurers.

* Provide analytical and qualitative analysis to department heads to aide in the assessment of trends and improvement of business practices.

* Mentoring and support of the development of the team.

* Development and/or refinement of policy and procedure documents.

* Update and provide daily reports to reflect completed work activities, outstanding issues and identified trends in pipeline to assist with process improvements.

* Integrate specific servicing requirements regarding loss analysis processes.

* Responsible for keeping abreast of relevant changes to investor/insurer guidelines, industry standards, changes of law, and business partner expectations.

* Reconciliation goal is to maximize the recovery of losses through the timely and accurate filing of mortgage insurance and investor claims.

* All other duties as assigned.


* Familiarity with FNMA, FHLMC, Private MI, Private Investor, VA, FHA and USDA servicing guidelines.

* College degree preferred (and/or equivalent work experience).

* Knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, and federal and state laws related to foreclosure, loss mitigation and bankruptcy processes.

* 8-15 years of experience preferably in a mortgage banking environment including servicing rules and regulations. Strong preference for previous Default servicing experience.

* 5+ years of management experience with a team or teams of at least 5 front-line associates.

* Ability to analyze data, identify trends and make recommendations on how to improve said trends.

* Ability to audit and analyze work outputs by interpreting agency and department guidelines/standards.

* Advanced analytical skills, ability to analyze problems and provide appropriate solutions.

* Strong professional and interpersonal communication skills both verbally and through written correspondence.

* Advanced problem solving, multi-tasking and organizational skills with strong attention to detail.

* PC skills including (but not limited to) advanced Word, Excel, Access, Internet, LSAMS, LPS Desktop, LPS Invoice Management, FileNet, Remedy, Equator, Government and Insurer applications.

* Ability to meet strict deadlines and take direction from more senior personnel.

* Proven ability to prioritize workflow during high volumes and within critical time frames.

* Self starter who is able to work in a fast paced, multi faceted environment.

Job Requisition ID:


Job Category:


Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Home - California

Alternate Requisition:



Associated topics: administrative coordinator, administrative support, assist, associate, chief operations officer, front office, food, records management, staff, support
Estimated annual salary


  • Design or use assessments to monitor student learning outcomes.
  • Recruit, hire, train, and terminate departmental personnel.
  • Direct, coordinate, and evaluate the activities of personnel, including support staff engaged in administering academic institutions, departments, or alumni organizations.
  • Advise students on issues such as course selection, progress toward graduation, and career decisions.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Nationstar Mortgage


Company - Public




$2B to $5B


Multiple locations


Credit Intermediation Companies



Similar jobs in the area
The Apps Support Senior Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and...Read more
Vice PresidentGoldman Sachs Bank USARichardson, TX
Vice President w/ Goldman Sachs Bank USA in Richardson, TX. Leverage quantitative and qualitative data analysis skills to dive deep into data and establish feedback loops with leadership, engineering and product management for better understanding and...Read more
Vice President - Private Sector - BlueTeam​​ We are… BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio...Read more
The Academics VP will directly supervise four direct reports whose teams include approximately fifteen national staff members. This role serves as the primary thought leader and advisor to the Sr. VP of Program, in regards to our robust and powerful school...Read more
gig jobs
Remote Executive Functioning Tutor Jobs As students everywhere cope with the growing learning gap, those with ADD/ADHD are among the most affected. We’re looking for experienced, qualified tutors in Highland Village to help us make a difference in the...Read more
MORE ABOUT THIS JOB: FINANCEWe're a team of specialists charged with managing the firm’s liquidity, capital and risk, and providing the overall financial control and reporting functions. Whether assessing the creditworthiness of the firm’s counterparties...Read more
gig jobs
Restaurant DeliveryDoorDashLewisville, TX
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher, you can be your own boss and enjoy the...Read more
WHO WE ARE: RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!We are the...Read more
The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area...Read more
4 Jobs with Job Title "Vice President" - Dallas, Texas 75201 The most successful professionals are those committed to continuous learning. In person and online, FEI offers programs to help build your...Read more
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each...Read more
President - Chief Executive Officer American Lighting Association The American Lighting Association (ALA) is a trade association representing the residential lighting industry with the goal of increasing consumer awareness of lighting and growing lighting...Read more
Show more jobs
500+ more jobs

Similar jobs

(Posting)Not Available (1.) To engage in prospect development activities such as campaign execution (2.) To ensure collaboration of account managers for RFP, etc. with Business Solutions Group , etc. (3.) To manage the quality and quantity of account...Read more
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize...Read more
COO ValifyHCAFrisco, TX
Introduction Do you have the career opportunities as a(an) COO Valify you want with your current employer? We have an exciting opportunity for you to join HealthTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare...Read more
Manage the daily risk demands of a portfolio of clients, evaluating and executing on a variety of transactions for financial intuitions. Work directly on transactions including analysis of client and preparation of credit materials, discussions with...Read more
COO (Powersports Industry) Location: Garland, TX Salary: DOE + Benefits Benefits: Medical, Dental, Vision, 401k (4% match), PTO, Holidays Start Date: ASAP Job Type: Full-Time Sponsorship not available COO (Powersports Industry) Description Our client, in...Read more
The audio industry is on fire from podcasting and streaming to smart speakers and live radio and its never been a more exciting time to join and grow with one of the countrys largest and most sophisticated audio companies. Cumulus Media | has an opening...Read more
Safety and Soundness is part of the Personal Banking and Wealth Management Technology Engineering Risk & Controls and Transformation organization. Safety and Soundness (S&S) provides services and products to technology ensuring the oversight and execution...Read more
(Posting). Not Available (1.) To engage in prospect development activities such as campaign execution (2.) To ensure collaboration of account managers for RFP, etc. with Business Solutions Group , etc. (3.) To manage the quality and quantity of account...Read more
Lincoln International is seeking to hire a Vice President in the Dallas office. This role entails working closely with the firms Managing Directors in building relationships with clients and potential clients. This individual will need to have deep...Read more