Bank of America Company Reviews and Ratings
CUSTOMER SERVICE REP
May 30, 2025
SImply put, the worst job I've ever had. The "world class" traiing does not prepare you for almost anything when you start taking calls. Very impersonal culture for both agents and customers. People would wait 45 minutes to reach us and the first thing we do is to try to send them to do it themselves online. To me the problem should be solved first, then suggest future options for self service.
Pros and Cons
It was remote at least
Low Pay, Morale, etc.
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Business Analyst
Addison, TX - May 6, 2025
“At Bank of America, I loved the collaborative culture and supportive leadership. One memorable moment was during a credit decisioning enhancement project—I spotted a conflict between Risk and Fraud requirements and suggested a joint workshop. That session brought both teams into alignment and led to a 15% improvement in decision accuracy. It was a great example of how initiative and teamwork are truly valued at BofA.”
Pros and Cons
Friendly environment
have nothing negative to say for the enterprise complains project team.
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ECMO Specialist
Kennesaw, GA - May 5, 2025
I really don’t have anything to share . I have stated what I needed to state on the bounds of being with this financial institution for several years and my stance on the matters already established.
Pros and Cons
Benefits , growth and development
Needs more in time management as far as work life balance and other aspects
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Manager
Charlotte, NC - May 1, 2025
This company does not consider actual leadership qualities when they select leaders. They look for people who are comfortable laying off 10% or more of their staff every quarter to hit their earnings due to the bank’s inability to manage its finances. Expect to be reorganized at least every 6 months.
Pros and Cons
Decent insurance
Absolutely terrible leadership at all levels.
Jake Morris5 weeks ago
Oh wow, I've been hoping to learn a little more about Bank of America before applying—do you think the lack of real leadership and frequent layoffs are a big hurdle when trying to inovate there?
5 weeks ago
It is literally like rolling the dice in Vegas. There are some teams that do interesting, innovative things, but it may be difficult to get recognized based on how ambitious the manager is. Also, there are serious turf wars over ownership of the latest, greatest thing. For example, when data science became a hot new topic, organizations across the entire bank rebranded themselves as data science teams, and deputized themselves as data scientists. With so many data science teams, consolidation and displacements were inevitable.
Even if you land your dream position you may find yourself, two or three reorgs later, doing testing or something completely unrelated to your preferred role. If you are very lucky, network relentlessly, and are always prepared for change, you might have a good experience and even make it to a senior leadership role.
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Teller
Garland, TX - April 19, 2025
It was a good thing for a while, but it is a young person's job. I would recommend it for someone just out of high school or college.
Pros and Cons
Lots of opportunity for growth
Can be a little overwhelming at times.
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March 7, 2025
Fun place to work amazing work place friendly people ,its a place where you can work and get recognized for your work. There’s no cons for this company people are willing to work with you at your work place and the pros are amazing.
Pros and Cons
Amazing benefits
There’s no cons
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March 1, 2025
Best company I ever worked. Great work life balance. This is why employees stay. I hope to return and retire from this company.
Pros and Cons
Benefits and work life balance.
Pay scale
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Pennington, NJ - December 25, 2024
if you're looking for agile methodologies heee skip it as they are so far from being agile and cannot even attempt waterfall methodologies
Pros and Cons
only good for fte
for contractors don't expect to be converted to fte
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Data Operation Representative
Atlanta, GA - December 17, 2024
BofA is a good place to work. It was a great place to work. Upper management changes often. When management changes, the lower level can feel and see the affects.
Pros and Cons
free and secured parking
every year they downsize, which eliminates positions
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Production support
Plano, TX - November 13, 2024
90 % of BOA employees are foreign immigrants. Its a club & if your not foreigner you aint in it . Overall is good pay but pressured into working weekends sometimes 12 days straight. Contracts are given on basis of race, gender & identity politics in the woke community.
Pros and Cons
Pay ,location ,hybrid
Unfair treatment based on race ,gender,etc.
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Agile Product Owner
November 6, 2024
If you are looking for growth and expanding your expertise in finance and digital marketing working for bank is the way to go.
Pros and Cons
Good team work
Long hours
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Part Time Teller
San Jose, CA - October 30, 2024
Having been at BofA for only several months, I find it a warm place to work, colleagues were helpful, cheerful with clients and we looked after each other especially when we are the closer (who are assigned to closed the branch).
Pros and Cons
Friendly office environment
low pay especially if you have a family
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Tampa, FL - August 1, 2024
I've been in the bank 20 yrs my salary is $52000 yearly new external hired people coming from another company not related to banking only with 2 years in Bank of America at my team gets paid $58000 yearly at my same department
Pros and Cons
Benefits is good and 5 vacation weeks
2 teams in the whole building work 5 days q week in the office every body else from home
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Team Manager
Montgomery, AL - July 18, 2024
At first I loved this job but the management got to be awlful rude disrespectful and over baring. They had the wrong people as account managers and site director people who don't know how to talk to you or treat you. to many snakes
Pros and Cons
free food all the time, i was like a family
bad management
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Fork Lift Operator
Montgomery, AL - July 18, 2024
It was an ok job until a truck driver died in the parking lot they did have a moment of silence but back to work we went. Then they came up with a new schedule where they told us we were going to work every weekend Friday thru Sunday 10hrs and we had no choice that's not what I signed up for.
Pros and Cons
Good food on the holidays
to hot to be in a plant
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Perimeter Security Compliance Engineer
Jacksonville, FL - April 8, 2024
The people are great, working remote was great. The job was working with LOB's. I enjoyed my time with the bank.
Pros and Cons
Remote work
Can say i found any bad parts
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Help Desk Analyst
March 19, 2024
If the current manager is still there, Daren, then i wouldn't work here!! If you're not in their little click, then you won't make it here!! They have their own little group of people that if you're not a part of, you won't get along with them and he will do whatever to get you out!!!
Pros and Cons
NONE, i wouldn't work here ever again if the same manager is there!!
Working for the current manager that's there.
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Bank Auditirz
Garland, TX - March 15, 2024
In worked 22 in the banking!
Worked In all areas.
Became bank controller, then branch manager.,
Then district manager over 6 branches.
Excellent in treasury management and cash management.
Worked for Bank of America, Chase, NEDPERM Bank & Alloed Bank
Pros and Cons
Half day off when we celebrated our birthdays.
Recognition and rewards
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Teller Coordinator
March 12, 2024
I started as a teller, and in three months advanced to Senior teller due to my sales & balancing accuracy. 6 months later a new position rolled out and I was promoted to Sales & Service Specialist, One year later I promoted to Teller Coordinator.
Pros and Cons
Sales recognition, teller performance award and recognition, and great reward dinner and event
Fast teller turnover.
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Teller
Wichita, KS - February 28, 2024
I love when I was physically at the work site. Dealing with people and developing business relationships with. It was a pleasure working there
Pros and Cons
Off in major holidays and benefits
None in my eyes
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Sr loan Analyst- Jr Underwrier
Arlington Heights, IL - February 8, 2024
I was given an amazing opportunity at this company and I only grew over the years i was there and felt very supported and encouraged to move forward in the company.
Pros and Cons
friendly work environment
too many lay offs
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Relationship Banker Business Specialist
White Plains, NY - January 25, 2024
Turned around a failing business solution center by listening to customers' needs. Added 600% in new accounts with over 300 new customers.
Pros and Cons
Size of company.
Opportunity for promotion to middle market business.
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January 23, 2024
Nice place to work.
Great benefits
Great long lasting friendships with colleagues
Focus on customer service
Pros and Cons
Benefits and great long lasting relationships with coworkers
Crowded middle management
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Office Assicuate
Latham, NY - January 16, 2024
As a previous employee at Bank of America, I found that is was an extremely pleasant experience thanks to the smart, and helpful co-workers and valuable machinery.
Pros and Cons
Being always treated like a true friend by co-workers.
aHaving to work later because I was so reliable.
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Teller Coordinator
San Antonio, TX - December 6, 2023
In Oregon, BOA was very customer friendly, a great place to work. In San Antonio, Texas, it was very different, they didn´t like outsiders, algo they don´t like new things, they like things to be the same, same old boring life! No sparks at all!
Pros and Cons
Pay, benefits
Zero tolarance to change
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Senior Operations Administrator
Richmond, VA - November 27, 2023
The environment at BOA gave me the experience and helped me developed my technical and professional skills. This was the place that gave me the opportunity to learn all the avenues of life skills and professionalism. I enjoyed all the associates I worked with and the management commitment towards enhancing everyones skills to enable our group as one of the best if not the best. My efforts and contribution was recognized and made all the difference in my development as a person. I highly recommend BOA to anyone looking to enhance and develop their skills.
Pros and Cons
Place of opportunity to develop and enhance yor skills
It was a long ride for me to Richmond, VA., Until remotely worked at home.
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Mortgage Closer (Digital Risk Mphasis was contracted by BOA)
Maitland, FL - August 17, 2023
My company laid me off, but I actually was one of the lucky ones, they started laying off people over a year ago and instead of laying me off they offered me a position in another department. So I got an additional year until pretty much everyone was laid off. Digital Risk Mphasis is moving back to India
Pros and Cons
People were like family there
The new management that took over is awful from what I heard so I got laid off just in time
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Help desk manager
Louisville, KY - May 20, 2023
No comment 111111111111111111111112222222222222222433444444444444444444456666677777777786323578568846738
Pros and Cons
Work life balance and salary and fun place to work
None none none
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Hillsboro, OR - May 17, 2023
Worked at Bank of America for 18 years. The Oregon Site was closed and moved to Texas. There was very little employees leaving in those 18 years.
Pros and Cons
A lot of recognition parties each month. Matched Non-Profit Contributions. Community Involvement
Their IT dept was not in US.
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Call Agent
Sumter, SC - May 4, 2023
It was terrible working at the call center I was not happy there. Dread going to work multiple days.
Pros and Cons
Toxic work environment
Toxic work environment short breaks
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Project Management Professional
Newark, DE - April 3, 2023
Bank of America is an employer that promotes career advancement, personal growth and development, and educational opportunities.
Pros and Cons
Continued education support, career growth opportunities
Job layoffs
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January 31, 2023
Help customers qualify for mortgage to buy home or refinance to save money and rates. Increase cash flow for some
Pros and Cons
Good pay and benefits
Insurance
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Telemarketer
Pensacola, FL - January 13, 2023
I made calls to residents home to see if they were interested in auto insurance quotes. This job was located inside of a Bank. This employment was years ago. I miss doing that type of work. I'm willing to learn and help make money with a excellent company and grow.
Pros and Cons
Team work, work ethics and responsibilites
I no longer work for the company because the company shut down years ago
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Operations Analyst
January 2, 2023
As a full-time employee with Bank of America, I have gained experienced in AML KYC compliance and have become a research investigator.
Pros and Cons
Growth, Benefits, and Networking
Not many work from home positions are available
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Teller Benefits Included
Pearland, TX - December 28, 2022
I enjoyed working at the Bank of America and being a teller. I enjoyed helping people with her finances.
Pros and Cons
Professional training regarding financing banking
Long hours
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Project Manager
December 24, 2022
My co workers were really great to work with. The time I spent working here wasn’t long enough. Would love to make this a permanent home one day.
Pros and Cons
Remote, relaxed environment
The duration on the time of working there.
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Transaction Processing Specialist
Union City, GA - November 17, 2022
It was excellent working for Bank of America. Great pay, wonderful work environment, excellent benefits.
Pros and Cons
Excellent benefits
Temp service now runs it.
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November 16, 2022
You don’t leave a place because of the work you leave because of the manager and/or management. There are really good leaders at Bank of America but there are also a LOT of really bad leaders.
Pros and Cons
They say all the right things to make you believe they want the best for you
They actually do not care about you or their customers
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Closing Coordinator
Jacksonville, FL - November 12, 2022
To have fun while working. not to make job boring, hang out with coworkers and do some fun activities
Pros and Cons
friendly people
parking options
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Mortgage Associate
Charlotte, NC - November 8, 2022
To much favoritism. Loan officers with experience are being pushed out. They give either favorites or new people with no experience all the praise and push us with experience into poverty
Pros and Cons
Great benefits
Favoritism
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Research Adjustments Representative
Brea, CA - November 6, 2022
Worked there 16 years shy of 3 months 17 yrs of many skills and department changes. Compensation given for each new job offer within the company
Pros and Cons
Many choices of job selection
Severance not paid fairly for time employed
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correspondence support
September 6, 2022
Three temp roles got me a permanent position with BofA. Once I was made into a full employee, I was given some of the most challenging duties the back office had, including federally regulated work.
The team was great, the role required a wide variety of skills, management put a lot of trust in me. Ultimately, I ended up functioning as a team lead when it was discovered that I had been trained on a plethora of projects that management had forgotten about and nobody else was trained on.
This is one position that I regret having the company phase out. It would have made for a fantastic career.
Pros and Cons
Growth potential, diversity and inclusion, fantastic work environment
Site closed
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Credit retention specialist
Phoenix, AZ - August 29, 2022
I worked for this company for several years. I started as a customer service rep. I was promoted to the credit card department as a customer service rep and then as a retention specialist. I love being helpful to customers and the bank did promote me for this.
Pros and Cons
Friendly workplace, Casual dress, Flexible scheduling
Not great support staff. Scheduling changing without notice
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August 26, 2022
Great team and supportive managers. Inclusive and diverse environment, as well as company wide acceptance of individuality. Training, growth and recognition of employees. Not very many employers actually do the work to make their employees feel valued.
Pros and Cons
Inclusive and diverse, growth opportunities
None I can think of
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Dallas, TX - June 9, 2022
Overall it was a great experience the location was awesome and the pay was very well. I would love to work for this company again.
Pros and Cons
Location close
Paid for parking
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Business Analyst
Concord, CA - June 2, 2022
As project resource for the Divestiture Program, I contributed to many project deliverables targeting secure electronic communications. I collaborated with a global team of supportive team members It was a great learning experience.
Pros and Cons
Great Co-workers!
No cons to list.
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Collections Agent
Fort Lauderdale, FL - May 21, 2022
Bank of America was one of my favorite companies to work for. The level of professionalism that was used to handle situations (with client's and their employee's) exceeded expectations.
Pros and Cons
The Learning Experience
No examples of Cons
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Customer Service Representative
Albuquerque, NM - May 11, 2022
I enjoyed working for Bank of America. There’s plenty of opportunity to grow and they have great benefits.
Pros and Cons
Many locations
No part time positions
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Software Developer
Newark, DE - May 4, 2022
Company uses old technologies and not having much professional growth . Employees are not so friendly to share ideas
Pros and Cons
work life balance
lag in moderenization
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Human Resource Client Advisor III
March 17, 2022
Excellent financial institution to work for. However, I worked at Bank of America during the time CEO Mr. Hugh McColl was there.
Mr. McColl was the Best CEO in history who care about human life, the banking organization and his team members. There were never diversity issue's pertaining to Mr. McColl. Pay was excellent and awesome incentives.
Pros and Cons
Grwat oay and excellent incentives
Nothing bad to say about BofA
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