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Bankcard Operations Assistant job

Citizens Business BankRancho Cucamonga, CA
Citizens Business Bank jobs

Company

Salary

Skills

Company Description

Citizens Business Bank is a bank that provides banking, lending, trust, and investment services for small to medium-sized businesses and individuals. The firm offers commercial lending, equipment & vehicle leasing, online banking, data management, estate planning, term lending, fraud prevention, and wealth management services. Citizens Business Bank operates in two business segments: Business Financial & Commercial banking center and Dairy, livestock & Agribusiness. The bank has been creating long-term banking relationships by focusing on its customers and achieving more for their business, employees, and communities. George A. Borba Sr. founded Citizens Business Bank in 1974, and its headquarter is based in Ontario, Canada. The bank provides competitive salary packages, paid vacations, and other perks to its employees.

Job Description

Summary

The Bankcard Operations Assistant is responsible for providing sales support and pricing analysis to the Centers for existing and prospective merchants, opening and maintaining new accounts, identifying sales opportunities, and assisting management to ensure retention of existing relationships and growth of new relationships.

Essential Duties & Responsibilities  

  • Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
  • Opens new Merchant Bankcard Accounts and maintains existing accounts according to the established policies and procedures of the department.
  • Provides sales support and pricing analysis to the Centers for existing and prospective merchants.
  • Consults with existing and potential merchants to identify products that will meet their bankcard needs.
  • Ensures proper documentation requirements are met for accounts maintained by the department.
  • Assists with the management of the department sales and service efforts to ensure retention of existing relationships and growth of new relationships.
  • Telemarket existing and potential merchants for additional sales opportunities.
  • Pursues the appropriate follow-up for existing and potential relationships.
  • Demonstrates a thorough working knowledge of Bank's established policies and procedures.
  • Commitment to teamwork and a focus on delivering Extra Dimension Service Plus (EDS+).
  • Technical Support to Merchant Customers
  • Transaction Research and Analysis
  • Analysis of Exception Transactions, working with Customer and Bankcard Operations Manager to evaluate exposure to the bank
  • Provide, present and promote The Citizens Experience to all external and internal customers.
  • Other duties as assigned.
  • Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have excellent computer skills with a working knowledge of Word, Excel, Navigator and Access software.

    Other Skills and Abilities

    Excellent verbal and written customer service skills.

    Certificates, Licenses, Registrations

    Current driver's license.

    Other Qualifications

    Must be able to travel 10% of the time.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Estimated annual salary
    $31,459
    average
    Minimum
    $23,815
    Maximum
    $44,228

    TASKS

    • Load and unload items from machines, conveyors, and conveyances.
    • Operate machinery used in the production process, or assist machine operators.
    • Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
    • Examine products to verify conformance to quality standards.

      KNOWLEDGE

      • MechanicalKnowledge of machines and tools, including their designs, uses, repair, and maintenance.

      Citizens Business Bank

      Type

      Company - Public

      Size

      Medium

      Revenue

      $100M to $500M

      Location

      Rancho Cucamonga, CA, and others

      Industry

      Banking/Mortgage

      Founded

      1974

      CEO

      Christopher D. Myers

      Job Filters

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      Closed Job Filters

      Portfolio ManagerCitizens Business BankChino, CA
      Summary Makes and services a wide variety of secured and unsecured loans or lines of credit, most of which involve large amounts of money and important customers. The Portfolio Manager is responsibleRead more
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      Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top rankedRead more
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      Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top rankedRead more
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      Summary The Bankcard Operations Assistant is responsible for providing sales support and pricing analysis to the Centers for existing and prospective merchants, opening and maintaining new accounts,Read more
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