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BILINGUAL CUSTOMER SERVICE... job

Atrium StaffingAllentown, NJ
Atrium Staffing jobs

Company

Salary

Skills

Benefits

Company Description

Atrium Staffing is a pioneering WBENC-certified organization, which delivers workforce management and talent acquisition solutions. Informed by people, process, and technology, their goal remains to enhance the candidate experience and elevate each unique employer brand. The firm’s expertise includes nationwide temporary and direct hire staffing, payrolling services, independent contractor compliance, direct sourcings, managed service provider (MSP) programs, and intern program design. Established in 1995 by Rebecca Cenni on her trademarked Applicant-Centric approach which humanized the often transactional relationship between candidates and staffing agencies. Over the past twenty years, Atrium has grown into WBENC-certified staffing solutions firm with a national reach and depth. Headquartered in New York, NY, it has a staff strength between 201-500 employees. Atrium Staffing employees benefits include Health Insurance, Life Insurance, Fixed Interest Savings, and Pensions. Atrium is reported to have an annual revenue estimated at $260 million.

Job Description

Our client is looking for a  Bilingual Customer Service Representative to join their growing team.

Salary/Hourly Rate:

$50K

Position Overview:

The Bilingual Customer Service Representative is responsible for providing customer support to all clients, processing all orders and ensuring they arrive in a timely manner. Customer service representative will help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities of the Bilingual Customer Service Representative:

  • Establish and maintain profitable relationships, ensuring all customer needs are met
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Gather customer information, access and fulfill customer needs, educate the customer where applicable
  • Troubleshoot customer issues
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Qualifications of the Bilingual Customer Service Representative:

  • Strong order entry skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Able to use MS Office (Word, Excel, Outlook)
  • Education Requirement:

  • High School Diploma/GED required
  • Degree preferred
  • Benefits:

    Medical, Dental, Vision, 401k and more

    Estimated annual salary
    $34,617
    average
    Minimum
    $31,335
    Maximum
    $53,719

    TASKS

    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    KNOWLEDGE

    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    Dental InsuranceHealth Insurance
    Vision Insurance
    401K Plan

    Atrium Staffing

    Type

    Company - Private

    Size

    Small

    Revenue

    $100M to $500M

    Location

    Multiple locations

    Industry

    Human Resources

    Founded

    1995

    CEO

    Rebecca Cenni

    Job Filters

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    Closed Job Filters

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    Our client is the Largest Bitcoin Vendor in the US. They are looking for a? Bilingual Regional Sales Executive to join their company. Salary/Hourly Rate: $55-65K base, projected $110K total afterRead more
    Residential Property ManagerAtrium StaffingSouth Boston, MA
    This real estate development firm has been around for decades in Boston, focused on high-end luxury development in both the residential and commercial space. Currently, they are looking to add aRead more
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    Business Intelligence AnalystAtrium StaffingJersey, AR
    Our client is a reputable professional services organization with a driven, successful culture with room to grow. Currently, they are looking to hire a Business Intelligence Analyst. Salary/HourlyRead more
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