Atrium Staffing is a pioneering WBENC-certified organization, which delivers workforce management and talent acquisition solutions. Informed by people, process, and technology, their goal remains to enhance the candidate experience and elevate each unique employer brand. The firm’s expertise includes nationwide temporary and direct hire staffing, payrolling services, independent contractor compliance, direct sourcings, managed service provider (MSP) programs, and intern program design. Established in 1995 by Rebecca Cenni on her trademarked Applicant-Centric approach which humanized the often transactional relationship between candidates and staffing agencies. Over the past twenty years, Atrium has grown into WBENC-certified staffing solutions firm with a national reach and depth. Headquartered in New York, NY, it has a staff strength between 201-500 employees. Atrium Staffing employees benefits include Health Insurance, Life Insurance, Fixed Interest Savings, and Pensions. Atrium is reported to have an annual revenue estimated at $260 million.
Our client is looking for a Bilingual Customer Service Representative to join their growing team.
The Bilingual Customer Service Representative is responsible for providing customer support to all clients, processing all orders and ensuring they arrive in a timely manner. Customer service representative will help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Responsibilities of the Bilingual Customer Service Representative: Establish and maintain profitable relationships, ensuring all customer needs are met
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
Gather customer information, access and fulfill customer needs, educate the customer where applicable
Troubleshoot customer issues
Handle customer complaints, provide appropriate solutions and alternatives within time limits
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Qualifications of the Bilingual Customer Service Representative: Strong order entry skills
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Able to use MS Office (Word, Excel, Outlook)
Education Requirement: High School Diploma/GED required
Medical, Dental, Vision, 401k and more