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Bilingual Customer Services Coordinator job

Vineyard CincinnatiCincinnati, OH
Vineyard Cincinnati jobs

Company

Salary

Skills

Company Description

Vineyard Cincinnati is a non-denominational church with an approximate weekly attendance of 5,500 adults at our main location in Tri-County. We also have a site in Eastgate and a Spanish-speaking site called La Viña. Over the years we have been noted for acts of kindness, including giving away groceries and holding free car washes as part of our ministry. One way we serve Greater Cincinnati is through the Healing Center, a safe place on our campus providing "help for the whole person"​ through forty different services. Every month we serve thousands of people struggling with spiritual, emotional and physical needs (more info at healingcentercincinnati.com).

Job Description





BI-LINGUAL CUSTOMER SERVICES COORDINATOR



FULL-TIME $15/hr.





The Healing Center, a ministry of Vineyard Cincinnati Church, is more than a social services organization. With help for the whole person including food, clothing, ESOL classes, job coaching, financial assistance, computer training, and 50+other? services, the Healing Center is determined to equip people with the power to break the cycle of poverty and attain self-sufficiency.


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We are passionate about creating a Christ-centered community where people come to receive unconditional love, healing, and the power to change.? Our focus is on inspiring hope, fostering growth, meeting needs, building relationships, and reflecting God?s love in all we do.??


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This position is responsible for providing exceptional hospitality and customer service to Healing Center guests by overseeing the community gathering space, food pantry, and clothing store operations.? This individual will also provide leadership of the Hospitality Phone Reception and Store Operations volunteers.





ESSENTIAL RESPONSIBILITIES


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Reception


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  • Oversee front desk operations, greeting and directing callers and guests, responding to general inquiries regarding programs and services, and ensuring coverage is provided at all times.

  • Develop procedures and systems that promote efficiency and enable volunteers to provide excellent service to guests.

  • Regularly update voicemail system with current information, in both English and Spanish.

  • Maintain reception area in a neat and orderly fashion and secure main entrance at the end of day.





Hospitality


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  • Ensure all guests are welcomed into a warm and friendly environment that communicates dignity and respect.

  • Proactively work to anticipate and address guests needs.?

  • Develop guest care standards and protocols and ensure these are successfully integrated and executed throughout the HC.

  • Communicate professionally, effectively and empathetically.

  • Manage coffee supply inventory and budget.


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Store Operations


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  • Train and coach store operations volunteers to deliver a caring and consistent guest experience.

  • Ensure communication of distribution limits in both English and Spanish.

  • Work with Warehouse Manager to ensure equal and efficient distribution of products across multiple serving times.?

  • Intercede regarding issues and concerns.? Escalate issues appropriately to the Healing Center Volunteer Program Manager.





Volunteer Leadership


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  • Deliver training and coaching to volunteers on guest care best practices and internal standards.

  • Provide care and support to volunteer teams

  • Identify and? develop Healing Center Hospitality, Wearhouse, and Marketplace volunteer Team Leaders.

  • Coordinate volunteer scheduling to maintain proper coverage in responsible areas and communicate schedules and any procedure changes promptly and effectively.







QUALIFICATIONS


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  • Required Education: High School Diploma/GED

  • Required Experience:?

  • 2 years minimum in customer service/hospitality environment

  • Fluent Spanish and English (written and spoken)
Estimated annual salary
$34,609
average
Minimum
$27,449
Maximum
$44,386

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Vineyard Cincinnati

Type

Nonprofit

Size

51-200

Revenue

$5M to $10M

Location

11340 Century Circle EastCincinnati, OH, 45246

Industry

Executive Management
Non-Profit/Volunteering

Founded

1984

CEO

CEO

Closed Job Filters

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HUMAN RESOURCES DIRECTOR FULL-TIME This role is responsible for directing all HR functions of the organization in accordance with the mission and values of VCC and the regulations and administrativeRead more
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HUMAN RESOURCES DIRECTOR? FULL-TIME ? This role is responsible for directing all HR functions of the organization in accordance with the mission and values of VCC and the regulations andRead more
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