Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Bilingual Customer Services Coordinator job

Vineyard Cincinnati jobs




Company Description

Vineyard Cincinnati is a non-denominational church with an approximate weekly attendance of 5,500 adults at our main location in Tri-County. We also have a site in Eastgate and a Spanish-speaking site called La Viña. Over the years we have been noted for acts of kindness, including giving away groceries and holding free car washes as part of our ministry. One way we serve Greater Cincinnati is through the Healing Center, a safe place on our campus providing "help for the whole person"​ through forty different services. Every month we serve thousands of people struggling with spiritual, emotional and physical needs (more info at healingcentercincinnati.com).

Job Description


FULL-TIME $15/hr.

The Healing Center, a ministry of Vineyard Cincinnati Church, is more than a social services organization. With help for the whole person including food, clothing, ESOL classes, job coaching, financial assistance, computer training, and 50+other  services, the Healing Center is determined to equip people with the power to break the cycle of poverty and attain self-sufficiency.


We are passionate about creating a Christ-centered community where people come to receive unconditional love, healing, and the power to change.  Our focus is on inspiring hope, fostering growth, meeting needs, building relationships, and reflecting God’s love in all we do.  


This position is responsible for providing exceptional hospitality and customer service to Healing Center guests by overseeing the community gathering space, food pantry, and clothing store operations.  This individual will also provide leadership of the Hospitality Phone Reception and Store Operations volunteers.




  • Oversee front desk operations, greeting and directing callers and guests, responding to general inquiries regarding programs and services, and ensuring coverage is provided at all times.
  • Develop procedures and systems that promote efficiency and enable volunteers to provide excellent service to guests.
  • Regularly update voicemail system with current information, in both English and Spanish.
  • Maintain reception area in a neat and orderly fashion and secure main entrance at the end of day.


  • Ensure all guests are welcomed into a warm and friendly environment that communicates dignity and respect.
  • Proactively work to anticipate and address guests needs. 
  • Develop guest care standards and protocols and ensure these are successfully integrated and executed throughout the HC.
  • Communicate professionally, effectively and empathetically.
  • Manage coffee supply inventory and budget.

Store Operations

  • Train and coach store operations volunteers to deliver a caring and consistent guest experience.
  • Ensure communication of distribution limits in both English and Spanish.
  • Work with Warehouse Manager to ensure equal and efficient distribution of products across multiple serving times. 
  • Intercede regarding issues and concerns.  Escalate issues appropriately to the Healing Center Volunteer Program Manager.

Volunteer Leadership

  • Deliver training and coaching to volunteers on guest care best practices and internal standards.
  • Provide care and support to volunteer teams
  • Identify and  develop Healing Center Hospitality, Wearhouse, and Marketplace volunteer Team Leaders.
  • Coordinate volunteer scheduling to maintain proper coverage in responsible areas and communicate schedules and any procedure changes promptly and effectively.


  • Required Education: High School Diploma/GED
  • Required Experience: 
  • 2 years minimum in customer service/hospitality environment
  • Fluent Spanish and English (written and spoken)
Estimated annual salary


  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Vineyard Cincinnati






$5M to $10M


11340 Century Circle EastCincinnati, OH, 45246


Executive Management





Closed Job Filters

Human Resources DirectorVineyard CincinnatiCincinnati, OH
HUMAN RESOURCES DIRECTOR? FULL-TIME ? This role is responsible for directing all HR functions of the organization in accordance with the mission and values of VCC and the regulations andRead more
Human Resources DirectorVineyard CincinnatiGlendale, OH
HUMAN RESOURCES DIRECTOR FULL-TIME This role is responsible for directing all HR functions of the organization in accordance with the mission and values of VCC and the regulations and administrativeRead more
Human Resources DirectorVineyard CincinnatiHamilton County, OH
HUMAN RESOURCES DIRECTOR? FULL-TIME ? This role is responsible for directing all HR functions of the organization in accordance with the mission and values of VCC and the regulations andRead more
IT Database SpecialistVineyard CincinnatiSpringdale, OH
IT DATABASE SPECIALIST FULL-TIME Vineyard Cincinnati Church is passionate about loving the people of Cincinnati into a relationship with Jesus by doing small things with great love. VineyardRead more
IT Database SpecialistVineyard CincinnatiColumbus, OH
IT DATABASE SPECIALIST FULL-TIME Vineyard Cincinnati Church is passionate about loving the people of Cincinnati into a relationship with Jesus by doing small things with great love. VineyardRead more
Similar jobs in the area
Reports to the security manager. Directly supervises the drivers and auto mechanic. Responsible for supervision of transportation and motor pool, in compliance with government and management directives. Plan, coordinate and supervise the administrative and...Read more
Description Essential Duties: Under general direction services as the primary regulatory resource for investigators and staff. Primary coordination responsibilities include dissemination of information about and assistance to investigators in the...Read more
Let's talk! Edwards Place of Employment specializes in professional positions in Manufacturing, Engineering, Management, Human Resources, IT, and Sales as well as Technical and Skilled Trades positions.
Roofing ConsultantProStruct BuildersPhoenix
Keep detailed records of communication and coordination between client, insurance companies, and ... Customer Service : 3 years (Preferred) Education * High school or equivalent (Preferred) Company ...Read more
PRIMARY OBJECTIVE OF POSITION: To assist retail store management with daily store operational functions and sales activities to ensure positive store results and growth. To receive entry level training in order to gain experience in store operations and...Read more
Description Responsible for leading, coordinating, monitoring, and maintaining the credentialing and re-credentialing process. Facilitates all aspects of credentialing, including initial appointment, reappointment, expiration process, as well as clinical...Read more
Administrative Transitions CoordinatorFoundations Investment AdvisorsScottsdale
We are in search of a dedicated Administrative Transitions Coordinator . The right candidate will be ... Experience: · A minimum of 1-4 years of administrative and customer service experience in wealth ...Read more
The retail segment, which operates in seven states, markets motor fuel and convenience merchandise through a network of approximately 350 company-operated convenience store locations operated under the MAPCO Express®, MAPCO Mart®, Fast Food and Fuel...Read more
Description Processes credentialing and re-credentialing applications of practitioners, reviews application, prepares verification letters, track responses, follows-up for needed information. Conduct background investigations on practitioners including...Read more
TRANE HVAC Service Controls Technician TEMPE AZCommercial HVAC NA and EMEATempe
Coordinates with team leader and customer to precisely understand requirements for all on-site ... Responsible for servicing products and equipment on assigned projects and ensuring customer ...Read more
Show more jobs
500+ more jobs

Similar jobs

Customer Service Representative - PLSPLS Financial Services, Inc.Boston, MA
PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 230 financial service centers in 12 states. Through our check cashing, lending...Read more
You will be responsible for comprehensive coordination of short and long-term care for patients ... exceptional customer service experience. You may be a temporary employee of the facilities you ...Read more
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity...Read more
Accounts Payable LeadLeslies PoolMartPhoenix
Coordinates workflow and projects within the A/P Department. * Loads and distributes weekly ... Customer Service : Makes vendors and their needs a primary focus by developing and sustaining ...Read more
QSR Representative, Full or Part TimeCircle K Great LakesBow, NH
Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are...Read more
... coordination for encryption appliance and HSM products owned by the team. This position will ... Customer service experience * Experience facilitating meetings with team members in various remote ...Read more
Since 1941, Vitalant (formerlyknown as Blood Centers of the Pacific) has proudly served as a leader in theblood banking industry. We are a globally-recognized leader in bloodtransfusion medicine. Working at Vitalant is more than a job, it is a chance to...Read more
Provides excellent customer service by being attentive and respectful; insures understanding of ... Eye/hand coordination , hearing and visual acuity necessary for day to day tasks Information ...Read more
Would you be inspired by saving lives every day? Do you have sales and presentation experiencing? Are you a team player? Do you want to apply your skills to saving lives? If this peaks your interest - READ MORE BELOW! Vitalant exists to help people realize...Read more
Minimum of 6 months customer service related experience * High school diploma or equivalent (GED) required Qualifications: * Keyboarding and windows environment PC skills required (Word, Excel and ...Read more