Vineyard Cincinnati is a non-denominational church with an approximate weekly attendance of 5,500 adults at our main location in Tri-County. We also have a site in Eastgate and a Spanish-speaking site called La Viña. Over the years we have been noted for acts of kindness, including giving away groceries and holding free car washes as part of our ministry.
One way we serve Greater Cincinnati is through the Healing Center, a safe place on our campus providing "help for the whole person" through forty different services. Every month we serve thousands of people struggling with spiritual, emotional and physical needs (more info at healingcentercincinnati.com).
BI-LINGUAL CUSTOMER SERVICES COORDINATOR FULL-TIME $15/hr. The Healing Center, a ministry of Vineyard Cincinnati Church, is more than a social services organization. With help for the whole person including food, clothing, ESOL classes, job coaching, financial assistance, computer training, and 50other services, the Healing Center is determined to equip people with the power to break the cycle of poverty and attain self-sufficiency. We are passionate about creating a Christ-centered community where people come to receive unconditional love, healing, and the power to change. Our focus is on inspiring hope, fostering growth, meeting needs, building relationships, and reflecting God’s love in all we do. This position is responsible for providing exceptional hospitality and customer service to Healing Center guests by overseeing the community gathering space, food pantry, and clothing store operations. This individual will also provide leadership of the Hospitality Phone Reception and Store Operations volunteers. ESSENTIAL RESPONSIBILITIES Reception Oversee front desk operations, greeting and directing callers and guests, responding to general inquiries regarding programs and services, and ensuring coverage is provided at all times. Develop procedures and systems that promote efficiency and enable volunteers to provide excellent service to guests. Regularly update voicemail system with current information, in both English and Spanish. Maintain reception area in a neat and orderly fashion and secure main entrance at the end of day. Hospitality Ensure all guests are welcomed into a warm and friendly environment that communicates dignity and respect. Proactively work to anticipate and address guests needs. Develop guest care standards and protocols and ensure these are successfully integrated and executed throughout the HC. Communicate professionally, effectively and empathetically. Manage coffee supply inventory and budget. Store Operations Train and coach store operations volunteers to deliver a caring and consistent guest experience. Ensure communication of distribution limits in both English and Spanish. Work with Warehouse Manager to ensure equal and efficient distribution of products across multiple serving times. Intercede regarding issues and concerns. Escalate issues appropriately to the Healing Center Volunteer Program Manager. Volunteer Leadership Deliver training and coaching to volunteers on guest care best practices and internal standards. Provide care and support to volunteer teams Identify and develop Healing Center Hospitality, Wearhouse, and Marketplace volunteer Team Leaders. Coordinate volunteer scheduling to maintain proper coverage in responsible areas and communicate schedules and any procedure changes promptly and effectively. QUALIFICATIONS Required Education: High School Diploma/GED Required Experience: 2 years minimum in customer service/hospitality environment Fluent Spanish and English (written and spoken)
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|Marketing & PR||17.0%||50%||125%|
|Non-Profit & Volunteering||9.4%||100%||50%|
|Arts & Entertainment||<0.1%||0%||100%|