Bilingual Front Office Support Lead job

Description

Chemeketa aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

Position Summary:

The Department Technician in Academic Development provides excellent customer service to Adult Basic Skills (ABS)/General Education Development (GED) and English for Speakers of Other Languages (ESOL) students enrolled in federally funded Title II programs, Integrated Education and Training (IET), or career pathway cohorts; offers clerical and office support to administrators and faculty in the Academic Development Department; collaborates with a team to help foster overall student success.

Duties and Responsibilities

Essential Functions:

Customer Service

* Provides college, department, and project information in Spanish and English to staff, students and the public over the phone and in person, including mono-lingual Spanish speakers
* Determines if referral is appropriate and directs to resource person as needed; conducts follow-up calls to applicants
* Provides information or services to appropriate staff according to program guidelines; provides reception coverage

Data Integrity Maintenance

* Enters and maintains various forms of confidential data and records into databases
* Administers, proctors, and facilitates the computerized test-taking process per established guidelines
* Supports in the collection of data from multiple sources and the production of reports and materials related to that data
* Supports onboarding and advises part-time staff on project record keeping and recording procedures

Department Clerical Responsibilities

* Prepares, proofs, and types letters, reports, correspondence, forms, promotional materials, and other documents in a prescribed manner; prepares packets for mailings, oral or written instructions or transcriptions in both English and Spanish
* Acts as liaison between staff and other departments
* Maintains office filing systems and statistical records and reports systems; transcribes data into computerized database files
* Orders and maintains office supplies and materials inventory
* Performs cashiering duties
* Participates in registration and orientation activities

Institutional Expectations

* Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
* Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
* Embraces, understands and uses appropriate technology tools to accomplish job functions
* Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

Qualifications

Minimum Qualifications:

High School Diploma or General Equivalency Diploma (GED)

* AND-

Two years of clerical record keeping and/or customer service experience; experience working with diverse groups (i.e. marginalized, economically disadvantaged, neuro-diverse, second language learners, culturally distinct, gender differences, individuals with disabilities)

* AND-

Bilingual Spanish

* OR-

Associate's degree from an accredited institution

* AND-

One year of clerical record keeping and/or customer service experience; experience working with diverse groups (i.e. marginalized, economically disadvantaged, neuro-diverse, second language learners, culturally distinct, gender differences, individuals with disabilities)

* AND-

Bilingual Spanish

Core Competencies

* Excellent oral, written, and listening skills
* Ability to handle interpersonal relationships judiciously and empathetically
* Demonstrated organizational skills
* Ability to work independently, self-manage, and collaborate as a member of a team to achieve tangible outcomes

Preferred Qualifications

* Experience using Banner
* Experience using Google, & Office Suite
* Familiarity with CASAS testing platform
* Experience working at a community college level

Supplemental Information

When applying for this position you will be required to attach the following electronic documents:

* Cover Letter
* Resume
* Unofficial Transcripts- An electronic copy of your academic transcripts demonstrating completion of an approved technical/vocational/apprenticeship program if used to meet the minimum qualifications for the position. Transcripts are not required if you meet the minimum qualifications based on a High School Diploma/G.E.D. and two years of experience.

Required documents must be provided at the time of application. Please remove your social security number from your documents, including transcripts. Documents containing social security numbers will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. Providing false information will result in rejection of an application, employment offer or dismissal

Terms of Employment:

* This is a 100%, 11-month classified assignment of the B1 band and grade
* Requires flexible work schedule to meet program needs, which may include evenings and/or weekends
* Requires the provision of official transcripts upon hire
* Upon hire, must pass security inquiry which may include criminal history; only information relevant to the position will be considered

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

* MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR- Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension
* Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs. You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/

For information regarding Veterans' Preference qualifications, visit the following website:

http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met.