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Birthday Party Captain/ Party Host job

Company

Skills

Job Description

Job Title: Birthday Party Captain

Department: Sharks Ice

Reports To: Birthday Party Coordinator and Building Managers

FLSA Status: Non-Exempt, Hourly

Summary

The Birthday Party Captain, acting under the direction of the Party Coordinator and in tandem with department Managers, is the head of individual birthday parties. Party Captains will facilitate a memorable and great party atmosphere for the attendees by setting up the party, greeting guests, playing games, serving food, giving skating lessons, and taking down parties. The Captain has the duty to insure each birthday child, family and participants have a memorable and unique experience while visiting Sharks Ice.

Essential Functions

Party Preparation:

o Follows details/script of the party agenda given by the Party Coordinator during pre-party briefing.

o Confirm food orders, party scheduling and public session programming with

Party Coordinator.

o Sets up table decorations and party favors.

o Assist in any area of preparation when needed.

Party Execution:

o Ensures party areas are clean and prepared in a timely manner before, during and after the party.

o Greets parents, birthday person & children when they arrive. Shows family where their party will be held and explains timeline.

o Fits and ties skates for party participants.

o Give off ice and on ice verbal instructions according to party agenda.

o Plans and executes several birthday games to take place both on and off the ice, as

well as the party area according to party agenda.

o Coordinate birthday group in a manner during the party ensuring everyone participate in all the scheduled activities with special attention given to the birthday child.

o Ensure the party contact settles any remaining portion of their bill.

o Ensure party rooms are cleaned and all tables and chairs are put away. This

includes continuous clearing of the plates, cups, table wear and garbage during the

party.

o Cleans up after party.

o Ensures the highest level of customer service (i.e. record gift list, offer to take

photos etc.)

o Ability to work in a team of Party Captains with direction from the Party

Coordinator to ensure an enjoyable and cohesive party experience.

o Complete other duties as assigned

Job Qualifications

o Must be a proficient ice skater.

o Team-work oriented.

o Prior ice rink experience is preferred.

o Some experience in recreation, child care, or education is preferred.

o Must be able to successfully perform the essential functions of this job that are

physically demanding.

o Required to work nights, weekends and holidays.

o Ability to possess dependable transportation.

o Must be able to stand for long periods of time.

o Must be able to lift up to 50 pounds.

o Must be able to work in a cold environment.

TASKS

  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Greet guests and seat them at tables or in waiting areas.
  • Answer telephone calls and respond to inquiries or transfer calls.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Service OrientationActively looking for ways to help people.

KNOWLEDGE

  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Food ProductionKnowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Oakland Ice Center

Size

Small

Revenue

$1M to $5M

Location

519 18th StOakland, CA, 94612

Industry

Skating Rinks

Job Filters

Building Services/CustodianOakland Ice CenterOakland, CA
Job Title:Building Services/Custodian Department: Oakland Ice Center Reports To:Lead Supervisor/Operations Manager FLSA Status:Non-Exempt, Part-Time Hourly Scope and Nature of Role Responsible for the safe operation and normal maintenance of the ice arena...Read more
CustodianOakland Ice CenterOakland, CA
Job Title:Building Services/Custodian Department: Oakland Ice Center Reports To:Lead Supervisor/Operations Manager FLSA Status:Non-Exempt, Part-Time Hourly Scope and Nature of Role Responsible for the safe operation and normal maintenance of the ice arena...Read more
SupervisorOakland Ice CenterOakland, CA
Job Title: SupervisorDepartment: OIC Operated by Sharks IceReports To: Supervisor LeadFLSA Status: Non-Exempt, HourlyScope and Nature of RoleOperates the facility and supervises employees in the absence of the General Manager and Supervisor Lead. Must know...Read more
Ice TechnicianOakland Ice CenterOakland, CA
Job Title: Ice TechDepartment: OIC Operated by Sharks IceReports To: SupervisorFLSA Status: Non-Exempt, HourlyScope and Nature of RoleResponsible for the safe operation and normal maintenance of the ice arena.Oversees the quality and consistency of the...Read more
Hockey CoachOakland Ice CenterOakland, CA
Job Title: Hockey CoachDepartment: Oakland Ice CenterReports To: Hockey DirectorFLSA Status: Non-Exempt, HourlyScope and Nature of RoleTo teach the skills necessary to play the game of ice hockey and to ensure that ice hockey in the Oakland Ice Center Ice...Read more

Closed Job Filters

Pro Shop AttendantOakland Ice CenterOakland, CA
Job Title: Pro Shop Attendant Department: Sharks Ice Reports To: Merchandise Manager F LSA Status: Non-Exempt, Hourly Scope and Nature of Role Directs and operates the retail merchandise and equipmentRead more
SupervisorOakland Ice CenterOakland, CA
Job Title: Supervisor Department: OIC Operated by Sharks Ice Reports To: Supervisor Lead F LSA Status: Non-Exempt, Hourly Scope and Nature of Role Operates the facility and supervises employees in theRead more
Building Services/CustodianOakland Ice CenterOakland, CA
Job Title: Building Services/Custodian Department: Oakland Ice Center Reports To: Lead Supervisor/Operations Manager F LSA Status: Non-Exempt, Part-Time Hourly Scope and Nature of Role Responsible forRead more
Skating InstructorOakland Ice CenterOakland, CA
Job Title: Skating Instructor Department: Oakland Ice Center Operated by Sharks Ice Reports To: Skating Director Scope and Nature of Role To teach the technical aspect of skating and to ensure thatRead more
Ice TechnicianOakland Ice CenterOakland, CA
Job Title: Ice Tech Department: OIC Operated by Sharks Ice Reports To: Supervisor F LSA Status: Non-Exempt, Hourly Scope and Nature of Role Responsible for the safe operation and normal maintenance ofRead more
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