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Birthday Party Coordinator - Customer Service job

Company

Salary

Skills

Job Description

Job Title: Birthday Party Coordinator

Department: Oakland Ice Center Operated by Sharks Ice

Reports To: Oakland Participant Development Coordinator

FLSA Status: Non-Exempt, Hourly

Summary

The Birthday Party Coordinator, acting under the general direction of the Oakland Participant Development Coordinator, performs and plans the essential party planning activities and manages party staff according to established standards. The Birthday Party Coordinator will ensure that all party guests have a memorable experience in a manner that gives special recognition to the birthday party child and promotes our birthday program to all attendees.

Essential Functions

* In coordination with the Oakland Participant Development Coordinator, organizes and develops all aspects of parties, including but not limited to contacting interested individuals, booking reservations, and ensuring optimal amounts of food and supplies are on hand.
* Creates individual party agendas within framework of party program including any special requests.
* Conducts pre-party briefing with Party Captains to review timeline and schedule details (party area setup details, guest arrivals, party area games, off ice activities, public skate activities, food serving details, party departure, and clean up).
* Performs all duties of a Sharks Ice Party Captain as necessary.
* Leads by example in providing excellent customer service; directs staff for efficient and professional party execution.
* Trains new Party Captains and conducts ongoing trainings to ensure the highest levels of service and creativity.
* Responsible for all aspects of scheduling and food coordination.
* Ensures the execution of the public session programming script so that all party participants have a great time and the birthday children receive special recognition.
* Attends weekly management meetings and understand ice schedule and scheduling availability.

Job Qualifications

* People person with excellent customer service skills who enjoys working with children, families, and the public in a fast-paced environment.
* Minimum of 1-3 years experience in recreation, child care, education, and/or event coordination.
* Solid leadership skills.
* Must be available to work evenings, weekends, and holidays on a regular basis.
* Skating experience required.
* Must be able to stand for long periods of time.
* Must be able to lift up to 30 pounds.
* Must be able to work in a cold environment.
Estimated annual salary
$49,159
average
Minimum
$38,989
Maximum
$63,048

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Oakland Ice Center

Size

Small

Revenue

$1M to $5M

Location

519 18th StOakland, CA, 94612

Industry

Skating Rinks

Job Filters

Building Services/CustodianOakland Ice CenterOakland, CA
Job Title:Building Services/Custodian Department: Oakland Ice Center Reports To:Lead Supervisor/Operations Manager FLSA Status:Non-Exempt, Part-Time Hourly Scope and Nature of Role Responsible for the safe operation and normal maintenance of the ice arena...Read more
Skating InstructorOakland Ice CenterOakland, CA
Job Title: Skating Instructor Department: Oakland Ice Center Operated by Sharks Ice Reports To: Skating Director Scope and Nature of Role To teach the technical aspect of skating and to ensure that ice skating in the Sharks Ice Facilities is enjoyable and...Read more
CustodianOakland Ice CenterOakland, CA
Job Title:Building Services/Custodian Department: Oakland Ice Center Reports To:Lead Supervisor/Operations Manager FLSA Status:Non-Exempt, Part-Time Hourly Scope and Nature of Role Responsible for the safe operation and normal maintenance of the ice arena...Read more
SupervisorOakland Ice CenterOakland, CA
Job Title: SupervisorDepartment: OIC Operated by Sharks IceReports To: Supervisor LeadFLSA Status: Non-Exempt, HourlyScope and Nature of RoleOperates the facility and supervises employees in the absence of the General Manager and Supervisor Lead. Must know...Read more
Ice TechnicianOakland Ice CenterOakland, CA
Job Title: Ice TechDepartment: OIC Operated by Sharks IceReports To: SupervisorFLSA Status: Non-Exempt, HourlyScope and Nature of RoleResponsible for the safe operation and normal maintenance of the ice arena.Oversees the quality and consistency of the...Read more

Closed Job Filters

Building Services/CustodianOakland Ice CenterOakland, CA
Job Title: Building Services/Custodian Department: Oakland Ice Center Reports To: Lead Supervisor/Operations Manager F LSA Status: Non-Exempt, Part-Time Hourly Scope and Nature of Role Responsible forRead more
Skating InstructorOakland Ice CenterOakland, CA
Job Title: Skating Instructor Department: Oakland Ice Center Operated by Sharks Ice Reports To: Skating Director Scope and Nature of Role To teach the technical aspect of skating and to ensure thatRead more
Pro Shop AttendantOakland Ice CenterOakland, CA
Job Title: Pro Shop Attendant Department: Sharks Ice Reports To: Merchandise Manager F LSA Status: Non-Exempt, Hourly Scope and Nature of Role Directs and operates the retail merchandise and equipmentRead more
SupervisorOakland Ice CenterOakland, CA
Job Title: Supervisor Department: OIC Operated by Sharks Ice Reports To: Supervisor Lead F LSA Status: Non-Exempt, Hourly Scope and Nature of Role Operates the facility and supervises employees in theRead more
Hockey CoachOakland Ice CenterOakland, CA
Job Title: Hockey Coach Department: Oakland IceCenter Reports To: Hockey Director FLSA Status: Non-Exempt, Hourly Scope and Nature of Role To teach the skills necessary to play the game of ice hockeyRead more
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