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Branch Operations Manager job

MORSCOPanama City, FL
MORSCO jobs

Company

Skills

Benefits

Company Description

MORSCO or Morrisons Supply Company is a leading wholesale distributor and supplier of commercial and residential plumbing, waterworks, HVAC, and PVF products in the United States by consistently providing superior customer service, unparalleled local product availability, and premiere customer support. MORSCO was first established in 1917 as the Fort Worth Pump & Windmill Company in Texas. Later, in 2011 MORSCO expanded the local business and relationships in investment for growth with a family of long-established local distributors and showrooms across the country. The corporate headquarter is located in Dallas, Texas, the United States. It was acquired by Reece Australia. The Chief Executive Officer is Claude Hornsby. MORSCO supplies products such as faucets, drains, bathtubs, showers, toilets, lavatories, pipes, nipples, tubing, valves, and fittings.

Job Description

Branch Operations Manager

-

Exercises complete responsibility for developing and managing a safe and efficient branch location to drive sales, profitability, market share, and customer and associate satisfaction by directing, coordinating and monitoring sales, branch operations and human resource development activities.

Job Expectations

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Communication
    • Establish appropriate procedures to keep informed of branch results and issues
    • Communicate and implement company policy and procedures
    • Promote One MORSCO brand, making what is in the best interest of the company a top priority
  • Customer Focus
    • Effectively interact with customers, identifying their needs, resolving customer issues, ensuring customer satisfaction, and assuring that all branch Associates consistently demonstrate positive customer service behaviors
    • Maintain a professional and customer-friendly branch appearance in accordance with company set standards; including effective display of merchandise and sales promotions
    • Coordinate with outside and inside sales representatives to maintain customer relations and grow customer base
  • Financial
    • Monitor revenue and profitability on an ongoing basis, making adjustments as needed to achieve established targets
    • Review and take appropriate action on reports, including, but not limited to:
      • Open order reports
      • Cash reconciliation
      • Petty cash and cash drawer
      • Manual ticket reconciliation
      • AP to PO variance report
      • Cycle count, variance report and/or inventory adjustments
      • Invoice register
      • Pricing and problem hold sales orders
      • Credit memos
      • Voided pick tickets
      • Expense reports
  • Human Resources
    • Lead others in a challenging performance-driven environment while maintaining unquestionable integrity
    • Provide regular and ongoing coaching and feedback to branch Associates to drive the highest levels of associate engagement and performance
    • Actively support Associate development, including facilitation of training on essential duties, product knowledge and career path development. Offer assistance to Associates requiring additional training or tools to ensure success
    • Maintain and approve associate time records
  • Prioritize and assign tasks/projects to branch Associates; effectively communicate completion dates/expected results. Hold all branch staff, including themselves, accountable for targeted results
  • Actively manage branch staffing levels, filling open positions in a timely manner and acting on poor performance
  • Actively manage review process to appraise performance and recommend compensation adjustments
  • Attend and actively participate in manager's meetings as requested
  • Maintain a cohesive workplace among Associates
  • Successfully complete all assigned training within given timeframe
  • Operations
    • Daily management of branch operations
    • Monitor the purchasing and sales functions of the branch, partnering with Support Center resources to address requirements and issues as appropriate
    • Accurately manage inventory levels, maintaining appropriate balance of fast/slow moving items and accurately use purchase order system
    • Accurately manage annual physical inventory
    • Regularly evaluate warehouse efficiency, including analyzing and eliminating practices that waste supplies, utilities, space and time. Drive continuous improvement activities to optimize operations
    • Monitor work areas and customer areas to ensure cleanliness
    • Oversee all building and grounds maintenance
    • Oversee maintenance on all company trucks and forklifts
    • Responsibilities as outlined by the current years audit (Fortiline)
  • Safety
    • Actively promote safety at the branch, driving Associate education and accountability for a safe working environment and safe work practices
    • Establish and support safety committee
  • Perform other duties as assigned

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • Bachelors Degree in Industrial Distribution, Business, Engineering or other related discipline. A combination of education and greater than 15 years direct experience may be considered as a substitute for a degree
  • Minimum of 7 - 10 years industry experience with a minimum 1 - 3 years in a supervisory role

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Ability to read and interpret documents such as operating reports, financial statements, safety rules, operating and maintenance instructions, and procedure manuals
  • Must be self-motivated, including high attention to detail with ability to focus and multi-task in a fast-paced environment
  • Must be able to motivate others and drive teamwork/cohesion among a group of individuals
  • Must possess strong computer skills including use of Microsoft Excel and Word; previous experience with an ERP system (i.e. Eclipse, Mincron) is an asset
  • Strong organizational, interpersonal, and communication skills required. Must be able to speak effectively before customers, vendors or Associates
  • Must have excellent customer relations skills with the ability to engage a wide range of customers both in-person and by phone
  • Must have strong problem-solving skills with the ability to independently identify solutions
  • Must present a professional image at all times to Associates, customers, and vendors
  • Knowledge of OSHA and general safety requirements
  • Knowledge of CDL rules and requirements

Time Type

Full time

At MORSCO, our commitment to excellent customer service is just part of our story. Were also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer

Posted 13 Days Ago
Full time
REQ-02565

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Occupational Accident InsuranceDental InsuranceDisability InsuranceVision Insurance
Vacation & Paid Time OffPaid HolidaysLife Insurance
401K PlanFlexible Spending Account (FSA)Health Insurance

MORSCO

Type

Company - Private

Size

Large

Location

Multiple locations

Industry

Wholesale - Hardware
Plumbing / Heating / Air-Conditioning

Founded

2011

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