The branch operations specialists title usually refers to a person working in a bank branch, but may be used in other business areas too, such as retail. In banking, we oversee branch operations, such as new accounts/account closing, cash handling, dual control, etc. In any case, we are responsible for making sure that our assigned branch operates according to established policy and guidelines. We are expected to deliver excellent customer service through our knowledge of the products and services on offer. In some cases we have supervisory duties over other branch employees.
Core tasks:
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