As Branch Service Managers, our primary responsibility includes overseeing the operational functions of the branch to ensure efficient service delivery to customers. We manage staff, including hiring, training, and performance evaluations, to maintain a high level of customer satisfaction. We are responsible for addressing customer complaints and finding solutions to issues in a timely manner. We work closely with the sales team to support business objectives and achieve branch performance targets. Additionally, we ensure adherence to company policies, regulatory requirements, and risk management practices.
Core tasks:
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