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Business Development/Customer Service Specialist job

Daikin North AmericaSan Francisco, CA
Daikin North America jobs

Company

Skills

Job Description

Job Description:

The Opportunity: Daikin is seeking a professional, skilled individual for our Daikin Business Development/Customer Service Specialist in the West Region (can be based in anywhere within the region as this is a remote position). If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at . Responsibilities:Using customer relations skills, consultative selling techniques and product application to successfully develop and on-board dealer and distribution clients.Knowledge of on-boarding new customers (dealers or distributors). Activities would include: distributor and dealer skills sets, Daikin sales tools, interfacing with internal and external clients.Presenting and Training at dealer events, Utility events, Client meetings and other similar activities.Background in HVAC with knowledge of Marketing, Programs and Competitors a plus.Must be willing to travel minimum 50% of the time. Qualifications:Excellent presentation and public speaking skillsSelf driven and self managements skills are priority.Knowledge of MS Office including Word, Excel and Power PointExcellent verbal and written communication skills with the ability to handle customers.Customer service focused with ability to influence others.Associate degree or higher a plus or equivalent industry experience. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Company Description:

About Daikin North America
Daikin North America LLC (DNA) is a subsidiary of Daikin Industries, Ltd, the world's leading manufacturer of air conditioners and refrigerants. DNA provides the North American market with a full range of residential and commercial HVAC products leveraging its advanced core technologies for refrigerant control, inverters and heat pumps. The company has committed to further development of innovative, high-quality air-conditioning solutions, with the construction of a $417M state-of-the-art manufacturing and business campus in Houston, TX to be completed mid-2016. For additional information, visit and

About Daikin Industries, Ltd
Daikin Industries, Ltd. is the world's leading manufacturer of air conditioners and refrigerants. The company, leveraging its advanced core technologies for refrigerant control, inverters and heat pumps, develops innovative, high-quality air-conditioning solutions for homes, offices and industrial facilities. Founded in Osaka, Japan in 1924, Daikin and its affiliates now operate in more than 70 production bases worldwide and employ a global workforce of 59,000. Daikin products are available in more than 140 countries. For additional information, visit

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Daikin North America

Type

Company - Public

Size

Large

Revenue

$50M to $100M

Location

Plymouth, MN,

Industry

Engineering/Architecture

Founded

1924

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