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Business Office Manager job

Brookdale Senior Living jobs





Company Description

Brookdale Senior Living Inc. is an operator of senior living communities, offering a range of services to meet the challenges of aging. Employees of Brookdale are thriving to determine the best possible solutions to their patients by listening and understanding their specific requirements. The company runs 794 retirement communities serving around 75,000 residents, providing comfortable lifestyles and caring environments. The service portfolio delivers specific options to patients with different needs: Independent and Assisted Living Communities give seniors the chance to get assistance with daily living, Memory Care Communities care for seniors with Alzheimer’s and other forms of dementia, Skilled Nursing Home facilities provide 24/7 nursing care and rehabilitative assistance, while Continuing Care Retirement Communities accommodate a luxury senior living option. The company culture is rooted in associates' passion, courage and true sense of partnership, where people feel valued and where employees really can make an impact. Brookdale was named best place to work in 2019 both in North Carolina and Tennessee. The six different senior care options provide you a variety of career paths, supported by mentorship, education and training opportunities. The company's rewards package is built up from 401(k) retirement savings plan, benefit plan package, Employee Stock Purchase Program, pre-tax commuter benefit, Associate Compassion Fund, and associate discounts. The company celebrated 40 years of operation.

Job Description


Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.


Responsible for the direct management and supervision of the business office at a community. Coordinates and oversees all human resources, payroll, billing, and operational processes within the department. May also directly supervise housekeeping staff. Monitors efficiency levels within the business unit and financial resource utilization. Assists in and ensures efficient and effective communication with other departments.


  1. Oversees the day-to-day operations of the business office, including staffing coverage and management.
  2. Organizes office operations and procedures such as typing, flow of correspondence, filing, and other operational duties. Evaluates office production, revises procedures, and devises new forms to improve efficiency of work flow.
  3. Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control.
  4. Accounts for administrative budget and provides reports to management as requested.
  5. Promotes personal and professional growth of staff and conducts performance reviews. Places ads; interviews and makes hiring decisions regarding open positions. Works with human resources on disciplinary situations and meets with associates to discuss issues and concerns.
  6. Reviews weekly payroll reports and addresses associate payroll concerns. Works with Corporate Payroll to resolve issues.
  7. Completes or assists with special projects as requested by community or senior management.
  8. Maintains associate personnel files. Completes staff training and orientation as needed.
  9. Conducts community tours to prospective residents and their families.
  10. Reviews and submits invoices to accounts payable for administration.
  11. Monitors billing errors and long-distance coverage problems of telephone systems. Contacts provider to resolve issues.
  12. Oversees mail room activities.


This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


Education and Experience
Associates degree (A. A.) or equivalent from two-year college or technical school; minimum of one to three years related experience and/or training; or equivalent combination of education and experience. Minimum of five years experience in an office setting. Previous managerial experience preferred.


Certifications, Licenses, and other Special Requirements


Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.


Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Proficient with computer use and software applications. Effective written and oral communication skills. Ability to speak effectively before groups of customers or associates of an organization. Must possess excellent organizational skills and multi-tasking abilities. Consistently demonstrates sound judgment in the day-to-day operations and interaction with associates and residents. Promotes and maintains positive relationships and rapport with co-workers, patients, family members, and facility personnel. Projects a positive and professional image at all times. Working knowledge of basic accounting terminology and processes.


Physical Demands and Working Conditions

  • Standing
  • Requires interaction with co-workers, residents or vendors
  • Walking
  • Sitting
  • Occasional weekend, evening or night work if needed to ensure shift coverage.
  • Use hands and fingers to handle or feel
  • Reach with hands and arms
  • Possible exposure to communicable diseases and infections
  • Climb or balance
  • Stoop, kneel, crouch, or crawl
  • Talk or hear
  • Taste or smell
  • Exposure to latex
  • Ability to lift: Up to 25 pounds
  • Possible exposure to blood-borne pathogens
  • Possible exposure to various drugs, chemical, infectious, or biological hazards
  • Requires Travel: Occasionally
  • Vision


Brookdale is an equal opportunity employer and a drug-free workplace.
Estimated annual salary


  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Weekly Pay

Brookdale Senior Living


Company - Public




$2B to $5B


Multiple locations



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