Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Call Center Agent job

Account Control Technology, Inc. jobs




Company Description

Account Control Technology, Inc. (ACT) is an account receivable management company. It acts as a third-party collection agency and a fully licensed government contractor in Southern that maintains the highest data security standards. ACT was set up in 1990. The corporate head office is located in Kings Mills, Ohio, the United States. The other satellite offices are based in Bakersfield, San Angelo, Dallas, and Mason. The parent organization is Account Control Technology Holdings, Inc. Dale Van Dellen is the founder/Chairman of ACT. The Chief Executive Officer is Mike Meyer. ACT delivers services in consultative debt recovery, handle legally enforcement claims, portfolio management services, and other business process outsourcing services for industries related to consumer finance, education, government, telecom, utility service facilities, and more.

Job Description

Account Control Technology, Inc. (ACT) was established in 1990, driven by the need to improve debt collection and recovery practices. ACT quickly acquired clients nationwide due to its highly successful consultative approach and focus on service. ACT is now one of the nation?s leading debt recovery, accounts receivable management (ARM) and business process outsourcing companies.We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Are you a positive individual with goals and looking for a company who can help you reach them? Then Account Control Technology Inc. (ACT) is the company for you! ACT believes in giving their people the tools, resources, training, support?and?encouragement to be successful. ACT also offers advancement opportunity. Don?t miss out on this opportunity, limited job openings for positive individuals.

Named One of Cincinnati's Best Workplaces for two years in a row! Advancement Opportunities - Over 120 internal promotions since opening the Mason office in 2011

As a Collection Specialist, you will negotiate with borrowers to arrange for the payment of defaulted or delinquent debts on behalf of a wide variety of different clients. This may involve?skip?tracing to establish contact with borrowers, then either working out a payment plan or escalating the account to our legal department.

Your specific duties as a Collection Specialist will include:
  • Contacting borrowers on the telephone (approximately 7.5 hours per day) to collect past due accounts
  • Negotiating payment arrangements with the objective of obtaining payment in full
  • Documenting borrower files
  • Reviewing accounts for legal qualifications
  • Working with borrowers to reach a voluntary payment arrangement
  • Verifying personal contact data such as address, telephone number?and place of employment
  • Skip tracing to determine residence and or place of employment
  • Following all federal, state and local laws
  • Evaluating and assessing borrower?s credit and financial situation
  • Meeting monthly performance expectations
  • Performing other duties as requested, directed or assigned
  • Regular Attendance is required
  • d Must be 18 years or older to apply Specific qualifications for the Collection Specialist position include:
  • High school diploma OR GED; some college a plus, particularly a Finance or Business major
  • Ability to work in a fast-paced team environment
  • Understanding of legal system
  • Basic math skills
  • Basic computer skills, MS Office, preferred
  • Willingness to submit to background and drug screen
  • Office experience preferred
  • Customer service or sales background, a plus

    The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements. Account Control Technology, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

    Estimated annual salary


    • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
    • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
    • Explain products or services and prices, and answer questions from customers.
    • Obtain customer information such as name, address, and payment method, and enter orders into computers.


    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.


    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Account Control Technology, Inc.


    Company - Private




    $100M to $500M





    Similar jobs in the area
    Call Center Representative | Union Township 1st Shift | $12.00/hr, Starting Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH. ESSENTIAL RESPONSIBILITIES: Promptly answers, screens...Read more
    Calling all candidates and automotive fans! Kings Ford is seeking ambitious Call Center Agents to join its team. Are you #ReadyToWork? Demonstrating a passion for sales, upselling, and quality customer satisfaction is preferred for this position...Read more
    ATM Call Center Agent (Cor ACC)ATM Solutions, Inc. (ASI)Forest Park, OH
    Seeking hard-working persons for the position of Call Center Agent. ASI is a local ATM servicer providing the area’s best ATM service since 1994 with a…Read more
    United States, Ohio, Cincinnati Reservations & Cust. Care 13-Sep-2021 Ref #: 9349 How you'll help us Keep Climbing (overview & key responsibilities) As a Customer Experience Specialist, you will join a service and sales focused team in high energy call...Read more
    gig jobs
    PICKUP delivers big & heavy items of everything from furniture and mattresses to paint and HVAC equipment, for leading retailers and commercial businesses to customers’ homes.Read more
    Located at Store#80 - 8295 Cinti-Dayton Rd near Highland Greens, West Chester, OH - NOTE: You must be at least 16 years old to work at United Dairy Farmers. Position Title: Guest Services Associate (Store Clerk) Reports to: Store Manager Schedule: Part...Read more
    gig jobs
    Gopuff, a leading consumer technology platform delivering everyday essentials in minutes from local facilities, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers. With its own...Read more
    United States, Ohio, Cincinnati Reservations & Cust. Care 13-Sep-2021 Ref #: 9349 How you'll help us Keep Climbing (overview & key responsibilities) As a Customer Experience Specialist, you will join a service and sales focused team in high energy call...Read more
    TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen...Read more
    Staffmark is searching for experienced Customer Service Representatives!!!! Inbound Customer service representative that can excel in a multiclient environment. They have close to 75 different clients representing all different facets of support, i.e. food...Read more
    PrideStaff is currently interviewing for more than 15 call center/customer service representative positions for our client in the Mason area. Primary Responsibilities: Responsible for providing excellent customer service support regarding company products...Read more
    *All applicants must reside in and work from Ohio* Job Description Join the Dynata team as a part-time telephone interviewer while working from HOME!! …Read more
    Show more jobs
    500+ more jobs

    Similar jobs

    United States, Ohio, CincinnatiReservations & Cust. Care14-Jul-2021Ref #: 7993 How you'll help us Keep Climbing (overview & key responsibilities)As a Customer Experience Specialist, you will join a service and sales focused team in high energy call center...Read more
    Overview: SEASONAL CUSTOMER SERVICE ASSOCIATEThe Seasonal Customer Service Associate (CSA) is responsible for embodying our core values and providing a friendly, fun, solutions-focused, differentiated experience to every customer in our stores during the...Read more
    At Victoria's Secret & Co., our Customer Care Services team is at the core of each interaction with our customer. Whether assisting customers with exchanges, billing questions, or simply selling and recommending our best products, our goal is to Make Every...Read more
    Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent...Read more
    At Victoria's Secret & Co., our Customer Care Services team is at the core of each interaction with our customer. Whether assisting customers with exchanges, billing questions, or simply selling and recommending our best products, our goal is to Make Every...Read more
    HGS is still hiring! HGS is using a 100% virtual interviewand assessment process that enables us to hire for our essential servicesbusiness clients while keeping your health and safety top of mind. You will beable to complete the entire process from your...Read more
    This is a remote position but would require working EST business hours Job Summary: If selected, you will provide quality service by processing forms and completing requests regarding Property & Casualty insurance products and/or coverages from internal...Read more
    Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time Description: Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus...Read more
    Call Center RepresentativeStaffanationCincinnati, OH
    Call Center Representative – Excellent Benefits Package! A well-established financial institution in Cincinnati that offers an EXCELLENT benefits package and is temp-to-hire. Position Details: Multiple candidates are needed for their Call Center. This is a...Read more
    Office Clerk - starting in FairfieldStaffanationFairfield, OH
    1st Shift Office Clerk – Bonuses and GREAT Benefits! A well-established company that manufactures and distributes products in Fairfield that offers a GREAT benefit once hired and offers a 2nd chance. Position Details: Seeking an Office Clerk to start as...Read more