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Call Center Customer Care job

XeroxSan Antonio, TX
Xerox jobs

Company

Salary

Skills

Company Description

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Job Description

OPEN HOUSE WALK IN INTERVIEWS!
XEROX BUSINESS SERVICES
Hiring Inbound Call Center Customer Care Agents NOW!

If you enjoy delivering world class customer service over the phone, this position is for you! Take inbound calls from customers about membership services.

Do you have possess:
6 months of call center or strong customer care experience?
Do you have 1 year of continued work history?
Are you flexible to work any hour of the day including a Saturday and / or Sunday?
Interview today \" no jeans, no tennis shoes!
Plan on spending two hours with us
WE WANT YOU!

OPEN HOUSE EVENTS \" HIRING ON THE SPOT!
Monday and Wednesdays in August from 10am to 6pm
Saturday, August 15th, 11:00am to 1:00pm

DAILY Walk in interview hours:
Monday - Friday
9:00 am - 4:00 pm

2822 General Hudnell
San Antonio, TX 78226
Please enter through the main entrance (middle door of the building) and let Security know that you are here to see Marisa or Elisha!

START DATES: Monday, August 24th, future dates to be determined

Position Summary
Positive outlook is a must
Possesses effective listening Skills
Demonstrates the ability to control emotions
Take responsibility and demonstrate ownership in related tasks
Recovers quickly and ability to overcome rejection
Comfortable talking about money and financials
Strong desire for success and commitment to doing whats right for success
Can establish early bonding and builds rapport with prospective members
Uncovers needs and matches those needs to membership

Hours:
Full Time \" Flexibility is key! We are seeking candidates able to work any scheduled shift between 5:00am and 2:00am including a Saturday and or a Sunday

Candidates should possess:
18 Years of Age or Older
H.S. Diploma or G.E.D. Certificate
Possess a minimum of 6 months customer service in a call center or strong customer service background
Score acceptably on job related testing assessments / ability to type 30+ wpm
Ability to pass a Background Investigation and Drug Screen
Ability to complete every single day of training
All other duties as assigned
Eoe
Associated topics: call center specialist, client, coordinator, csr, customer care, customer care specialist, customer service representative, product support, representante de servicio al cliente, technical assistant
Estimated annual salary
$35,710
average
Minimum
$25,627
Maximum
$67,638

TASKS

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

KNOWLEDGE

  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Xerox

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Manufacturing - Machinery
Manufacturing - Computer

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