As a Call Center Operations Manager, our primary responsibility is to oversee the day-to-day activities of the call center to ensure efficient and effective operations. We focus on maintaining high customer service standards, optimizing employee performance, and meeting organizational goals. We use performance metrics and feedback to continually improve processes and workflows. Additionally, we handle staffing, training, and development of call center personnel. We also strive to implement best practices and technologies to enhance the overall customer experience.
Core tasks:
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