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Call Center Receptionist job

Lovelace Health SystemAlbuquerque, NM
Lovelace Health System jobs

Company

Skills

Job Description



Position Description:
Essential Functions:
  • Enter, maintain, and reports all medical history, medical coding, and filing claims using Electronic Medical Record (EMR) system.

  • Promptly investigate all outpatient denials pertaining to diagnosis and procedure coding.

  • Updates all patient files and make sure documents are accurate, confidential, and compliant.

  • Greets, check in and checkout patients, and advises other medical staff of arrival of patient’s.

  • In coordination with the MRS, assist in maintaining inventory of necessary supplies and assists with maintaining inventory on all instruments.

  • Address and request referrals and other insurance authorizations. As well as, passing along patient information for prescription, x-ray or lab requisitions to necessary parties. This includes, calling pharmacies, hospitals, and labs.

  • Schedule appointments, reschedule, follow up with no calls, no shows, the discharge of patients, and follow up appointments.

  • Answer inbound calls to the practice, as well as, greet vendors and set vendor appointments. Will convey messages in writing, electronically, and verbally.

  • Will maintain Physicians calendars, prepares doctors notes, return to work, school, or leave notices and all other correspondence as directed.

  • Scanning, filing, and faxing documents, as well as, prepare and sort mail.

  • Ensure the waiting and reception areas are kept orderly and clean, and will report on any damages of furniture, supplies, or equipment.

  • Act as a liaison with patients, referrals, general practitioners, health care professionals, and patient’s family member in a compassionate and kind manner.

  • Other office responsibilities, assigned by supervisor or Physician, as deemed necessary.



Position Requirements:

Minimum Education

  • Associates, High School Diploma, or GED equivalent preferred
  • Higher education may be substituted for experience


Minimum Work Experience

  • 1  - 3 years experience in a hospital or physician practice setting


Required Licenses/Certifications

 

  • N/A


Required Skills, Knowledge, and Abilities

  • Basic to intermediate EMR knowledge
  • Basic to intermediate Microsoft Office knowledge
  • Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

TASKS

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Lovelace Health System

Type

Hospital

Size

Large

Revenue

$100M to $500M

Location

Multiple locations

Industry

Healthcare

Founded

2003

CEO

Ron Stern

Job Filters

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