We believe that culture is everything! Our culture is warm, caring, and friendly, and we strive every day to make our little piece of the world better. We are looking for people who feel the same as we do!
A Call Center Representative 1 is an entry-level position dedicated to providing service to members over the phone while learning and mastering the foundation of financial services.
Essential Functions and Responsibilities
I remain calm and empathetic, actively listening to their concerns and finding a solution to meet their needs.
As Call Center Representatives, we are responsible for maintaining a high level of professionalism with customers and building a positive rapport with every caller. We keep customer satisfaction at the forefront of every decision. We understand customer's needs, explain information, and provide solutions. Meeting team qualitative and quantitative targets is also a part of our duty. We build sustainable relationships and engage customers by going the extra mile. Working as Call Center Representatives, we are responsible for seizing opportunities to upsell items when they arise. We promote brands by acting as a brand ambassadors to the customers. We document and update customer records based on communication. Finally, we provide product information in detail to the customers.
Core tasks: