Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Call Center Representative (Complaints Agent) job

FilmlaLos Angeles, CA
Filmla jobs




Company Description

FilmLA is a 501(c)4 not-for-profit public benefit organization and film office. It is located in California. Its mission is to create innovative content for its viewers. It provides film permits, production planning, research, and an online permit system. It offers competitive wages and a broad array of benefits including medical, dental, and vision insurance, life insurance, AD&D insurance, healthcare spending account, commuter benefits, paid time off, flexible spending accounts, and a 401k retirement plan. It also provides an employee assistance program. It is providing employment opportunities for the accounts receivable clerk, HR generalist, solution service specialist, production coordinator, and other positions.

Job Description

Job Description

We are seeking energetic, polite and reliable professionals to join our Solution Services Team as Contact Center Representatives working closely with other team members to provide outstanding service to our Constituents (Customers, Community Members and Clients) by answering questions, handling complaints, and troubleshooting problems associated with on-location film production and Company services. The Contact Center Representative may handle a high volume of inbound or outbound calls or both and will seek to create a positive experience for each caller. They will listen to Constituents to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Contact Center Representative, you should be Constituent-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Contact Center Representative Responsibilities:

  • Answering calls or making calls to Constituents to learn about and address their needs, complaints, or other issues associated with on-location film production matters.

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that Constituents feel supported and valued.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry Constituents, as needed.

  • Building positive relationships with Constituents and other call center team members through trust and reliability.

  • Utilizing software, databases, scripts, and tools as set forth by the Company, including consistent use of ticketing system to ensure all Constituent communications are recorded and updated.

  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

  • Taking part in training and other learning opportunities to expand knowledge of company and position.

  • Adhering to all company policies and procedures.

Contact Center Representative Requirements:

  • High School Diploma or equivalent.

  • Experience working in call centers or similar position focused on customer service and complaint resolution.

  • Exceptional customer service and active listening; excellent verbal and written communication skills; and professional phone voice.

  • Ability to effectively implement and communicate Company services and policies.

  • Ability to use logic and reasoning to reach conclusions and approaches to problems.

  • Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
  • Ability to think quickly and work under stressful situations.
  • Ability to ask probing questions and diffuse tense situations.

  • Strong time management and problem-solving skills.

  • Adaptability and accountability.

  • Proficiency with use of technology, especially with CRM software, and strong typing skills.

Company Description
FilmLA is a private, 501(c)4 not-for-profit organization established for the public benefit. We coordinate and process permits for on-location motion picture, television and commercial production under contract to an ever-increasing roster of public-sector clients in the Los Angeles region. All permits are issued by the authority of and in accordance with the policies of each client jurisdiction.

We function differently than the typical film office or film commission. Most such entities are publicly-funded government agencies focused on promoting their regions to the film industry. FilmL.A. was created when the City and County of Los Angeles decided to privatize their film permit offices, allowing more flexibility in providing services to production companies and local communities.

Although FilmL.A. is funded primarily by permit coordination fees paid by production companies, ongoing community relations is a key component of the service we provide. We work to strike a balance between the needs and interests of the entertainment industry and the neighborhoods affected by on-location production.

In today's highly competitive, global entertainment production market, our services help the Los Angeles region retain its status as the entertainment production capital of the world.
Estimated annual salary


  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.


  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.







Los Angeles, CA



Similar jobs in the area
Call Center RepresentativeSEAN S MOHTASHAMI DDS INCLong Beach, CA
Our practice is looking for a hard working, goal minded individual with strong sales skills to fill the position we have as a Patient Service Representative. In this role, you will be the first point of contact for people calling in attempting to book a...Read more
Position Overview: As a Customer Service Professional, you will have the opportunity to provide excellent customer service with first call resolution and product knowledge. This position requires the ability and desire to provide service by phone 100% of...Read more
Make a difference today! We’re hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES! Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the...Read more
gig jobs
Deliver with Gopuff/BevMo!GopuffLos Angeles, CA
Do more than make ends meet. Deliver with Gopuff/BevMo! and get paid to deliver what your neighbors need from a Gopuff/BevMo! facility near you! With one centralized pickup location and smaller delivery zones, Gopuff/BevMo! makes earning effortless. It's...Read more
FinditParts is the nation's largest eCommerce provider of heavy-duty truck and trailer parts. From hard-to-find parts to everyday preventative maintenance items, we offer more than 3 million heavy-duty OEM, branded, and aftermarket parts ready to ship...Read more
gig jobs
Warehouse Order Selector - Earn Up to $88,000/year - Great benefitsSysco - Walnut, CA - Warehouse Order SelectorLos Angeles, CA
SYSCO IS IMMEDIATELY HIRING Warehouse Order Selectors in Walnut, CA Earn Up to $88,000/year Industry-Leading Total Rewards Package Part-Time Position IMMEDIATELY HIRING Warehouse Order Selectors up to $88,000/year -NO EXPERIENCE REQUIRED- Earn up to $8...Read more
Are you a people person, do you enjoy speaking with people, making a difference every day and working in a fast and fun paced environment then Home Organizers is where you want to be. Home Organizers is a premier company in the home organizing business. We...Read more
Position Purpose: Wesley Health Care Centers, JWCH Institute is looking for experienced and dynamic Call Center Representative candidates for its corporate call center. The ideal candidate will have previous experience working in a high volume call center...Read more
Salary: $16.27 Position: Call Center Representative Department: Front Office Position Reports to: Clinic Office Manager Status: Full Time-Union Benefits: Medical and Dental (at no cost) Paid Holidays Personal Days Vacation Sick Leave (10 days per year) 40...Read more
!!!CALL CENTER REPS!!! Accepting applications for a major auto motive company in Cypress, CA. We are looking for call center representatives to join the team!! If you have call center experience and are looking for long term career opportunity email me...Read more
A call center agent is someone who handles incoming and outgoing customer calls for a business. Account inquiries, customer complaints, and support issues may be handled by a call center agent. A blended agent is an agent who handles both incoming and...Read more
Show more jobs
500+ more jobs

Similar jobs

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our employees by answering questions, handling complaints, and troubleshooting problems with scheduling and our...Read more
West Coast Dental Call Center Representative Our network of offices servicing California means West Coast Dental is continuously looking for talented individuals to join our rapidly growing team. The variety of opportunities includes corporate, clinical...Read more
We currently have ONE Full-Time Call Center Representative position available in our Call Center. Summary of Role: Responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems...Read more
Dealership: L0639 Keyes Van Nuys APC Keyes Lexus of Van Nuys Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH opportunities? Lithia Motors is amongst the fastest growing companies in the Fortune 500 (#231-202...Read more
Bilingual Customer Service Representative Starting from $26 to $32 per hour California Branch 4810 S. Hellman Ave., Ontario, CA 91762 Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company. Hours: 24/7 operation...Read more
IMMEDIATE Experienced Call Center Representative needed immediately for a busy Optometry office in Montebello, CA! The Call Center Representative’s primary goal will be to answer phone calls and schedule patient appointments. The scheduled hours will be M...Read more
Ultimate Staffing is hiring for multiple full time Customer Service Professionals in Long Beach, CA. The pay is up to $22/hr. This position has evening and weekends off Please apply directly or email...Read more
Call Center RepresentativeConfidentialLos Angeles, CA
The Call Center Representative to join our team would be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.Read more
Call Center RepresentativeCSI Career StrategiesMontebello, CA
IMMEDIATE Call Center Representative needed immediately for a busy Optometry office in Montebello, CA! DUTIES: - Answer high volume phones calls - Schedule patient appointments - Schedule surgeries - Answer questions or escalate the request - Use EMR Call...Read more
Call Center RepresentativeService Champions Plumbing, Heating & AirLos Angeles, CA
We have an immediate need for a Career- Minded, Enthusiastic Client Services Representative with a ... Call Center experience, HVAC & Plumbing Industry experience is a plus * Ability to talk and type ...Read more