Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Call Center Representative job

Ellis MedicineSchenectady, NY
Ellis Medicine jobs

Company

Salary

Skills

Job Description

Basic Function

The Call Center Representative operates the hospital/Physicians Answering Service communications system. Triaging and processing customers calls while following specific protocols. Answers customer calls for Hospital and the physician answering service, takes reliable messages and transmits messages to physician/office staff/hospital personnel as per standing orders. Handles emergency situations and codes by following procedures.

Requirements

High School diploma or equivalent required. Previous healthcare experience preferred.
Effective communication skills with the ablitlity to interact positively with strong & demanding personalities. Able to respond quickly in emergency situation, in a calm manner. Strong typing/computer skills are required. Ability to work in a fast paced environment. Must have excellent organizational skills.

Responsibilities
  • Inputs accurate, timely sign-outs as established by office policy and procedure. Completes required training, other dues and projects as assigned.
  • Responsible for triaging and processing customer calls while following specific protocols.
  • Provides routine information to callers as requested in accordance with hospital policy.
  • Call Center Representative operates the Hospital/Physicians Answering Service communications system.
  • Answers customer calls for Hospital/Physician Answering Service, transfers interdepartmental calls, takes accurate messages and transmits messages using designated means of communications to physician/office staff/hospital personnel as per standing orders.
  • Maintains adequate records of on-vall staff for Hospital/Physician Answering Service.Keeps on-call schedules of Hospital staff up-to-date.
  • Responds to emergency situations and codes by following procedures, pages authorized personnel using appropriate means of contact.
  • Operates the paging systems, digital, voice and alpha paging systems, emergency and cellular phones, pagers, fire alarm system, NEC console, Amtelco, printer, fax, copier and scanner.
Estimated annual salary
$29,963
average
Minimum
$22,042
Maximum
$46,865

TASKS

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Ellis Medicine

Type

Hospital

Size

1 to 50 employees

Revenue

Less than $1M

Location

Schenectady, NY

Industry

Health Care

CEO

CEO

Job Filters

Director Surgical ServicesEllis MedicineSchenectady, NY
Basic Function The Director has the responsibility to design, implement, manage, and promote the clinical organization of those nursing and non-nursing activities necessary to attain the goals of the Surgical Services Department. These activities include...Read more
PharmacistEllis MedicineSchenectady, NY
Basic Function The Pharmacist basic function is to interpret all medication orders as safe and proper, to execute all phases of inpatient, outpatient and employee medication distribution such as dispensing, packing and labeling, maintain a thorough...Read more
Pharmacy Inventory ClerkEllis MedicineSchenectady, NY
Basic Function The Inventory Clerk is responsible for all the technical aspects of controlled substance delivery and inventory. This includes delivery to nursing stations, maintaining correct inventory, obtaining proper nursing administration records and...Read more
CT / MRI TechnologistEllis MedicineSchenectady, NY
Basic Function Dual Role to perform all MRI and CT examinations, CT biopsys, 3D exams and reformations, etc., and assist the Radiologist during these procedures. A vast knowledge of cross-sectional and vascular anatomy, catheters and abnormal pathology is...Read more
Nurse ManagerEllis MedicineSchenectady, NY
Basic Function The Nurse Manager (NM) actualizes the vision, mission and values for Ellis Medicine and maintains standards of the practice for nursing as defined by the American Nurses Association, Code of Ethics, Nursing Scope and Standards of Practice...Read more

Closed Job Filters

Hospital HousekeeperEllis MedicineSchenectady, NY
Hospital Housekeepers Wanted!Ellis Medicine - Bellevue Woman's Center Schenectady, NY - Full-TimeThe Hospital Housekeeper performs routine preventative, restorative and correctiveRead more
Labor And Employee Relations Manger - Ellis Medicine BASIC FUNCTION: Works with the human resources team to development and implementation of employee/labor relations strategies and tactics consistentRead more
Labor and Employee Relations MangerEllis MedicineSchenectady County, NY
BASIC FUNCTION: Works with the human resources team to development and implementation of employee/labor relations strategies and tactics consistent with the need to achieve business and clinicalRead more
Labor and Employee Relations MangerEllis MedicineProvidence, RI
BASIC FUNCTION:Works with the human resources team to development and implementation of employee/labor relations strategies and tactics consistent with the need to achieve business and clinical goals.Read more
Labor and Employee Relations MangerEllis MedicinePhiladelphia, PA
BASIC FUNCTION:Works with the human resources team to development and implementation of employee/labor relations strategies and tactics consistent with the need to achieve business and clinical goals.Read more
Similar jobs in the area
Call Center Representative Location: Menands, New York Hours: 9:15-6:00 pm We are currently looking for serious, career minded, customer service oriented professionals to work in a growing call center in Menands, New York. In this role, you will be...Read more
Call Center RepresentativeHuff 'N PuffSchenectady, New York
IF YOU HAVE a proven track record in marketing or sales and are looking for an opportunity with unlimited growth and income potential, you may be the person we’re looking for in our Call Center Department. WE ARE – Huff ‘N Puff / Renewal by Andersen of the...Read more
Call Center RepresentativeIT RESOURCE SOLUTIONSAlbany
Must have call center experience AND have strong admin/clerical data entry experience. * Hours: 8:30-5:00 Monday-FridayRead more
Aerotek is currently looking to hire a large amount of customer service representatives to work for a healthcare client here in the Latham, NY area. These individuals would be responsible for working in a fast paced environment answering strictly inbound...Read more
flexjobs
Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are a great opportunity for those who are looking to earn while exploring...Read more
Are you a motivated and driven individual? Our growing company is seeking Telesales / Chat Representatives to become part of the OneTouch Direct Team! We offer 2 weeks paid training ! After training, you will receive hourly base pay + Uncapped Commission...Read more
flexjobs
Grubhub needs partners like you! Deliver food from a growing list of restaurants including national chains like Taco Bell, California Pizza Kitchen, and Buffalo Wild Wings. APPLY TODAY! Why deliver with Grubhub? Choose your own hours. Earn money with every...Read more
Responsibilities include: Demonstrating effective communication skills Providing prompt, reliable, and accurate information to customers Educating customers about our products and services The ideal candidate is a highly motivated self-starter and will...Read more
About the Position: Beacon Health Options is currently seeking a dynamic Customer Service Representative (CSR) to join our team in Latham, NY! Under the direction of the Customer Service Management Team, the Customer Service Representative will be...Read more
General Summary:As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions...Read more
JOB DESCRIPTION RESPONSIBILITIES INCLUDE: * Demonstrating effective communication skills * Providing prompt, reliable, and accurate information to customers * Educating customers about our products and services The ideal candidate is a highly motivated...Read more
WELCOME TO SHERWIN-WILLIAMSSherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are...Read more

Similar jobs

General Summary: As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions...Read more
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs...Read more
Customer Service SpecialistN/AGuilderland, NY
WELCOME TO SHERWIN-WILLIAMS Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are...Read more
Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing...Read more
General Summary: As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions...Read more
Description WELCOME TO SHERWIN-WILLIAMS Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the...Read more
CSRs (Customer Service Representatives) must Politely greet customers in person and on the telephone. CSRs must be able to navigate through prompts on a computer point of sale system to take orders and be able to answer questions from customers about...Read more
Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing...Read more
Great Environment We are dedicated to you– we provide a professional work environment, competitive benefits, equal opportunities and potential to grow with us. We guide you to what’s right for you- as leaders in the industry, we guide and coach Associates...Read more
Customer Service Representative IIGeneral Dynamics Information Technology, Inc.,Menands, NY
Takes and processes transactions by telephone, internet, and correspondence from customers and representatives. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison for customers. Maintains...Read more