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Call Center Representative job

Ellis MedicineSchenectady, NY
Ellis Medicine jobs




Job Description

Basic Function

The Call Center Representative operates the hospital/Physicians Answering Service communications system. Triaging and processing customers calls while following specific protocols. Answers customer calls for Hospital and the physician answering service, takes reliable messages and transmits messages to physician/office staff/hospital personnel as per standing orders. Handles emergency situations and codes by following procedures.


High School diploma or equivalent required. Previous healthcare experience preferred.
Effective communication skills with the ablitlity to interact positively with strong & demanding personalities. Able to respond quickly in emergency situation, in a calm manner. Strong typing/computer skills are required. Ability to work in a fast paced environment. Must have excellent organizational skills.

  • Inputs accurate, timely sign-outs as established by office policy and procedure. Completes required training, other dues and projects as assigned.
  • Responsible for triaging and processing customer calls while following specific protocols.
  • Provides routine information to callers as requested in accordance with hospital policy.
  • Call Center Representative operates the Hospital/Physicians Answering Service communications system.
  • Answers customer calls for Hospital/Physician Answering Service, transfers interdepartmental calls, takes accurate messages and transmits messages using designated means of communications to physician/office staff/hospital personnel as per standing orders.
  • Maintains adequate records of on-vall staff for Hospital/Physician Answering Service.Keeps on-call schedules of Hospital staff up-to-date.
  • Responds to emergency situations and codes by following procedures, pages authorized personnel using appropriate means of contact.
  • Operates the paging systems, digital, voice and alpha paging systems, emergency and cellular phones, pagers, fire alarm system, NEC console, Amtelco, printer, fax, copier and scanner.
Estimated annual salary


  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Ellis Medicine




1 to 50 employees


Less than $1M


Schenectady, NY


Health Care



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