As Call Center Supervisors, we supervise the daily activities of the customer service representative team within the Call Center site. We ensure a high level of customer satisfaction while maintaining key operational metrics. We are responsible for ensuring the fulfillment of daily service level goals. Managing day to day activities of Customer Service Representatives is our duty. It is our responsibility to oversee the daily activities of the Call Center. We support and promote standardized procedures. We build cross-functional relationships across the Customer Operations teams and other departments. We manage established policies in conjunction with the Human Resources department. We identify and communicate call center key performance indicators.
Core tasks:
LENSA generates certain information provided on this website by compiling and analyzing publicly available data and data from employees/former employees. All company names are the registered trademarks of their original owners. The use of any trade name or trademark does not imply any association with the third-party company. None of the information provided is endorsed in any way by any of the companies mentioned. We do not guarantee the accuracy, currency, or suitability of this information (including regarding demographics or salary estimate) and you are responsible for how you use it. ALL INFORMATION IS PROVIDED âAS ISâ AND âWITH ALL FAULTSâ. We are not responsible for nor endorse third party content on our website. If you notice any inaccurate information or information you think is proprietary you can email us at [email protected]. See our Terms and Conditions and Community Guidelines for more information.
